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Adam Roseberry

Service Tech

Rating

Reviews

Name: Adam Roseberry

Hometown: Columbus, Ohio

Favorite Aspect of My Job: Crawl spaces, attics, and money

Hobbies: Golf, yard work, football

Role Model: Frank Moore

Interesting Fact About Me: I have 3 kids

Local Reviews

Grogg's Heating & Air Conditioning, Inc. Rated 4.4 out of 5 stars based on 27 customer reviews

Map of Grantsville, WV

Disappointed


Robyn Johnson - Grantsville, WV


Review of Grogg's Heating & Air Conditioning, Inc.

Service on 8/26/19-when technician arrived I explained to him the issue with my central AC was that it would turn on, run, but temp from air ducts was minimally cool, unit ran approx 2-3 hours, no cool air, observed cold frost on inside piping going to unit, after that I would shut off AC. Your tech told me that my Trane AC unit used R22 refrigerant, asked who I purchased unit from and how old the unit was. Told him unit was approx eleven yrs old now. Tech then preceded to tell me that R22 was not used much these days and the newer AC units used a different type of refrigerant now. He also asked me if I "got a good deal" when my I purchased my unit back at that time, and units using R22 and my model Trane XR80 was obsolete and the distributor/installer should not have sold me that model because it used the R22 that manufacturers of that type of AC units were being fazing out. Following your technician's degrading my AC unit, he proceeded to guage the refrigeration level and stated it was down by at least 20 lbs. I then told him that two other individual's with AC repair knowledge, guaged the refrigerant and their guages read 60+ and I was surprised he was guaging a low reading. He then stated that my unit was leaking refrigerant. I inquired as to where it could be leaking and he stated the coil. He stated that it was costly to do a repair at the coil and could cost approx $1,000 and up. He then used his salesman skills and stating I should replace the unit with a new one. I told him I could not afford to replace the unit at the time or until next spring. I asked him if he could just add more refrigerant to get me through the end of the summer months and he said it would cost me approx $300 and could not guarantee if it would not all leak out by that time. I asked him if he would like to go inside my home and look inside the unit and he stated that if he did that, there would be a separate charge for a diagnostic exam of unit. After my experience with your tech trying his hardest to sell me a new unit, I told him I no longer needed his service, and paid the days charges for his visit. A couple days after your tech was here and stated there was a refrigerant leak at the coil, I contacted another individual who came and thoroughly examined my AC unit inside and out. He found that the inside A" coil was extremely dirty, and blocking the coil from doing it's job of cooling. Coil was cleaned, then unit turned on and running. Individual measured with guages the refrigerant and pressure levels and both were at satisfactory levels. I found that your technician made an incorrect assumption that the unit's refrigeration was leaking in the coil area without doing a more thorough exam of the unit. I feel that your company owes me a refund of $49 that was charged for a level one, basic repair, as your tech made an incorrect diagnosis of my AC unit. My overall experience with your technician was not a good one, as in my opinion, he spent to much time of his service call attempting to convince me I should purchase both a new AC unit and furnace at the same time.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

We are sorry for any inconvenience we have caused. You can reach management at 301.213.2762 and we can make this right. Have a great day.


Map of Belmont, WV

Prompt Emergency Service


Chamblin - Belmont, WV


Review of Grogg's Heating & Air Conditioning, Inc.

Thanks for the prompt emergency service.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.


Map of Ravenswood, WV

HVAC check


Henry - Ravenswood, WV


Review of Grogg's Heating & Air Conditioning, Inc.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.


Map of Williamstown, WV

Enjoyable experience.


Pickering - Williamstown, WV


Review of Grogg's Heating & Air Conditioning, Inc.

It was a great experience, he shared useful information and helped me make informed decisions. I was immediately taken by his friendly approach.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.


Map of Parkersburg, WV

Wood, Rose


Wood, Rose - Parkersburg, WV


Review of Grogg's Heating & Air Conditioning, Inc.

Adam was very nice and fixed the problem quickly. Thanks for the prompt service.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you for the great review on Adam and your confidence in our services. Please consider us in the future for all your other Home Services needs. Don't keep us a secret.


Map of Vienna, WV

Great service


Barry - Vienna, WV


Review of Grogg's Heating & Air Conditioning, Inc.

Professional and informative. Could do an ad for you! Well spoken.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you so much for your amazing feedback Barry and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret


Map of Washington, WV

went the extra mile to adress the problem


David - Washington, WV


Review of Grogg's Heating & Air Conditioning, Inc.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you so much for your amazing feedback David and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret


Map of Mineral Wells, WV

Great service


Riddle - Mineral Wells, WV


Review of Grogg's Heating & Air Conditioning, Inc.

Great service!


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you so much for your amazing feedback Jonathan and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret


Map of Vienna, WV

Good service


Brunicardi - Vienna, WV


Review of Grogg's Heating & Air Conditioning, Inc.


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

Thank you so much for your amazing feedback Joe and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret


Map of Parkersburg, WV

Poor communication from dispatcher to service technician


Hill - Parkersburg, WV


Review of Grogg's Heating & Air Conditioning, Inc.

You need communication improvements


Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):

We are sorry for any inconvenience we have caused. We strive to give 5 star service. We will take a look at this and better it for the future. Thanks for the feedback.


Adam R.

Adam R.

Removed and replaced ac system added additional 11 oz

Near OH-7, Newport, OH 45768
Adam R.

Adam R.

Performed maintenance on condenser, condenser coil was plugged up with mud. Washed as clean as I could get with water. Recommended homeowner clean a couple times a year. They provide filter

Near Jackson Ave, Parkersburg, WV 26101
Adam R.

Adam R.

Arrived to find unit leaking water throughout furnace, very small coil box under sized for home, outdoor coil was plugged up, washed checked charge and found system was low on refrigeration Advised homeowner that appears unit is freezing up due to. Customer wants to survive summer and revisit in spring as equipment not in good health

Near Meadow Ln, Parkersburg, WV 26101
Adam R.

Adam R.

Performed maintenance on hvac system, changed filter all checks good

Near Veto Rd, Vincent, OH 45784
Adam R.

Adam R.

14x20x1 Arrived to find Lennox pulse model from 1988 ( advised customer of concerns of running this unit at the age its at) 5uf cap on blower very weak, tested at 1.9 ( blower wheel extremely dirty) Recommended duct cleaning and new furnace, scheduled bid for replacement today - as well as est with David for new floor

Near Williams Ave, Williamstown, WV 26187
Adam R.

Adam R.

Arrived to find no noise at time of service. Unit was slightly under charged, customer requested adding charge to unit. Added 1 lb. no visible leak detected

Near Lubeck Rd, Parkersburg, WV 26101
Adam R.

Adam R.

R22 low charge scheduled bid for replacement unit

Near Old Rosemar Rd, Parkersburg, WV 26104
Adam R.

Adam R.

A coil frozen completely up. Entire cabinet is a block of ice. Returning tomorrow

Near 6th St, Saint Marys, WV 26170
Adam R.

Adam R.

Performed cooling maintenance 2nd check declined renewal at time of service

Near 27th Ave, Parkersburg, WV 26101
Adam R.

Adam R.

Arrived to find unit not able to run at all, furnace control board not operating, no spark or operation. Furnace is in very poor condition, due to age and condition factors the best recommendation I can make is replacement unit. Customer needs a bid, she’s talking to spouse

Near Co Rd 9/1, Harrisville, WV 26362
Adam R.

Adam R.

Main floor damper is bad will not close up hindering the zoning benefits of system. Needs 16x8 side fed damper

Near Latrobe St, Parkersburg, WV 26101
Adam R.

Adam R.

Bad compressor upon arrival scheduled bid for replacement system replacement enrolled in ccm

Near Marshall Ct, Parkersburg, WV 26101
Adam R.

Adam R.

Arrived to find bad contractor removed and replaced

Near Cummins St, Washington, WV 26181
Adam R.

Adam R.

Performed cooling maintenance on condenser, advised customer about setting unit too low exceeding units achievable limits bill customer

Near Highland Rd, Parkersburg, WV 26101
Adam R.

Adam R.

Unit frozen up scheduled bid for replacement today

Near Camden Ave, Parkersburg, WV 26101
Adam R.

Adam R.

Evaluated duct work for rodent problems. None found that appeared to be trouble

Near Barrett-South Rd, Vincent, OH 45784
Adam R.

Adam R.

Arrived to find tstat not making, remove and replaced to find a bad capacitor at outdoor unit. Removed and replaced tested system operation all checks good

Near Middle St, Belpre, OH 45714
Adam R.

Adam R.

Changed incoming 240v legs to match blacks and reds. Checked all wires and connections, Washed outside unit and checked charge all checks good

Near Congdon Dr, Parkersburg, WV 26104
Adam R.

Adam R.

Arrived to find ruptured suction line, identified large amount of oil from compressor literally pouring from lineset insulation. Indoor coil frozen solid. May need to replace lineset as well, appears kinked going through brick

Near OH-7, Newport, OH 45768
Adam R.

Adam R.

Ccm. Removed and replaced 60/5 performed cooling check, unit low on charge and homeowner declined re charge or repair plans to replace unit soon

Near Strecker Ln, Marietta, OH 45750
Adam R.

Adam R.

Arrived to find a coil completely frozen up and leaking water everywhere. Customer not available, designers requested to turn unit off and evaluate when homeowner arrives from Kansas to take possession

Near 4th St, Marietta, OH
Adam R.

Adam R.

Removed and replaced control board

Near Moody Ridge Rd, Belpre, OH 45714
Adam R.

Adam R.

Arrived to find outside unit not running, 45/5 capacitor was popped under 10/10. Recommended maintenance due to dirty coil. Had to cool compressor to get it running. Checked amps and pressures

Near Washington Blvd, Belpre, OH 45714
Adam R.

Adam R.

Arrived to find compressor not running. Removed and replaced capacitor 40uf - advised customer that unit isn’t working well and new equipment is near

Near Black Diamond Ridge Rd, Tygart, WV 26150
Adam R.

Adam R.

Removed and replaced 40/5 cap. Customer calling in for scheduled maintenance check

Near Silos, Williamstown, WV 26187