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Rated 4.8 out of 1313 reviews

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Warehouse Associates

Doug Hatfield

HVAC Service Technician

Rating

Reviews

Name: Doug Hatfield

Local Reviews

Grogg's Heating & Air Conditioning, Inc. Rated 4.3 out of 5 stars based on 13 customer reviews

Map of Fairmont, WV

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

Keith was awesome. He took the time to explain the what would work best for my home. Worked with my budget to get me the best unit.


Map of Bridgeport, WV

Great service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Fairmont, WV

Good company




Review of Grogg's Heating & Air Conditioning, Inc.

Good srvice


Map of Lost Creek, WV

Disappointed




Review of Grogg's Heating & Air Conditioning, Inc.

Our experience with Groggs has not been a good one.


Map of Reynoldsville, WV

Great service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Bridgeport, WV

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

Very friendly and knowledgeable.


Map of Nutter Fort, WV

Great service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Kincheloe, WV

Great service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Bridgeport, WV

Excellent service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Clarksburg, WV

Great service




Review of Grogg's Heating & Air Conditioning, Inc.

Same story...heat went out in the middle of the night...called Groggs and by the afternoon I had a technician here who fixed our issue. This is why our whole neighborhood appreciates Groggs!!


as always, great service.




Review of Grogg's Heating & Air Conditioning, Inc.


Mixed feelings on this service!




Review of Grogg's Heating & Air Conditioning, Inc.

I have been pleased with the service from Groggs but this time was not the best. I was without service for 2-3 days and temps got into single digits. I called during regular hours on a Thursday and was told to try something and if that didn’t work call back. I did as they said and when I called back I was sent to the emergency service as it was 10 minutes past 5. That technician was not helpful at all and told me if he comes he will charge me $150 and could possibly not be able to fix it until the next day anyway so advised me to call back in the morning (Fri). The young lady who took my call and when I told her what had happened she said she could get me in that next Tues. This was Fri morning. I said it is getting down to 4 tonight but she said there was nothing she could do. The ironic thing is that I had an appointment for the tech to come for my yearly service the week before this happened but Groggs called and cancelled that appointment and scheduled that next week on Wed. Because I could not get service I had to seek out another company and they came promptly and got my heat on. And did not charge me an arm and a leg to come. He told me the gas valve was bad and to tell your tech when he comes . Which I did. That Wed when your tech came he was very nice and checked everything. He said he made note about the gas valve having closed. He said whoever it was that came from the other company told me correctly. And it would be in the notes on my account for when it goes out. I was very upset. I’m a 73 yr. Old widow and am handicapped. Temps in the house were in the low 40s. I was really scared and upset. When your guy came he apologized for what I had to go through. He was excellent but the emergency guy I talked to that Thurs first call was not so much. I felt like he didn’t want to come at all. I think the guy who came was Doug and he was excellent. I must say this episode has shaken my confidence in Groggs.


plug in




Review of Grogg's Heating & Air Conditioning, Inc.

He forgot to plug furnace back in. House got cold. I saw him unplug it so I was able to plug back in.


Doug H.

Doug H.

service call

Near Summerstone Dr, Flemington, WV 26347
Flemington, WV - service call
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked blower motor and filter. Checked refrigerant pressures. Checked and cleaned all electrical connections.

Near Phillips Ave, Rivesville, WV 26588
Rivesville, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked blower motor and filter. Checked refrigerant pressures. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period.needed to add 4.11 oz of refrigerant due to new furnace install

Near New Quarters Rd, Meadowbrook, WV 26404
Meadowbrook, WV - Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period.needed to add 4.11 oz of refrigerant due to new furnace install
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked running pressures. Checked capacitors checked and cleaned all electrical connections.

Near N River Ave, Weston, WV 26452
Weston, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked running pressures. Checked capacitors checked and cleaned all electrical connections.
Doug H.

Doug H.

SERVICE CALL

Near Hillview Dr, Fairmont, WV 26554
Fairmont, WV - SERVICE CALL
Doug H.

Doug H.

cleaned flame sensor. Changed gas pressure from4.99 to 3.35. Checked ac as well it’s running at this time but needs replaced.

Near Fair Oaks Dr, Fairmont, WV 26554
Fairmont, WV - cleaned flame sensor. Changed gas pressure from4.99 to 3.35. Checked ac as well it’s running at this time but needs replaced.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked running pressures.checked both capacitors. Checked and cleaned all electrical connections.

Near Briercliff Rd, Bridgeport, WV 26330
Bridgeport, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked running pressures.checked both capacitors. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked and cleaned drain lines. Checked capacitor and refrigerant. Checked and cleaned all electrical connections.

Near Lawman Ave, Bridgeport, WV 26330
Bridgeport, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked and cleaned drain lines. Checked capacitor and refrigerant. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures. Checked capacitor. Checked and cleaned all electrical connections.

Near Charles St, Glenville, WV 26351
Glenville, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked refrigerant pressures. Checked capacitor. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked blower and replaced customers own air filter. Checked running pressures. Checked both capacitors. Checked and cleaned all electrical connections.

Near Fairlawn Dr, Buckhannon, WV 26201
Buckhannon, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked blower and replaced customers own air filter. Checked running pressures. Checked both capacitors. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Aprilaire 8476 Digital Programmable Thermostat w/ Event-Based Air Cleaning

Near Dally Dr, Fairmont, WV 26554
Fairmont, WV - Aprilaire 8476 Digital Programmable Thermostat w/ Event-Based Air Cleaning
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked capacitor. Checked standing pressures and amps. Checked and cleaned all electrical connections. Performed Platinum Comfort Club Membership Tune-Up on Heating System Ran combustion Analysis. Checked and cleaned all electrical connections. Checked and cleaned condensate lines. Cleaned flame sensor.

Near Duncan Ave, Clarksburg, WV 26301
Clarksburg, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked capacitor. Checked standing pressures and amps. Checked and cleaned all electrical connections.

Performed Platinum Comfort Club Membership Tune-Up on Heating System
Ran combustion Analysis. Checked and cleaned all electrical connections. Checked and cleaned condensate lines. Cleaned flame sensor.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked both capacitors and blower motor. Checked and cleaned all electrical connections.

Near Persimmon Ln, Clarksburg, WV 26301
Clarksburg, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked both capacitors and blower motor. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked capacitor and air filter. Checked and cleaned all electrical connections. Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked capacitor. Cleaned leaf’s out and checked and cleaned all electrical connections.

Near Gypsy Hollow Rd, Shinnston, WV 26431
Shinnston, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System
Checked capacitor and air filter. Checked and cleaned all electrical connections.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked capacitor. Cleaned leaf’s out and checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period. Unit is working properly at this time. Issue is there is to much heat source with not enough ventilation from stoves.

Near Main St, Jane Lew, WV 26378
Jane Lew, WV - Performed 17 Point Labor Warranty Check extending Labor Warranty for a one year period.
Unit is working properly at this time. Issue is there is to much heat source with not enough ventilation from stoves.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked blower motor and housing. Checked air filter and drains. Checked running pressures. I also checked all surge protectors. Capacitor is in good standing.

Near Valley Dr, Bridgeport, WV 26330
Bridgeport, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked blower motor and housing. Checked air filter and drains. Checked running pressures. I also checked all surge protectors. Capacitor is in good standing.
Doug H.

Doug H.

Service Call Fee: Found breaker was no good customer says he will find one.

Near Jackson Ave, Clarksburg, WV 26301
Clarksburg, WV - Service Call Fee:
Found breaker was no good customer says he will find one.
Doug H.

Doug H.

Old r22 unit. Pressures are in good range. Customer’s complaint is he wants better performance out of his older equipment. Called Jason and set a lead.

Near Salem, WV 26426
Salem, WV - Old r22 unit. Pressures are in good range. Customer’s complaint is he wants better performance out of his older equipment. Called Jason and set a lead.
Doug H.

Doug H.

He found a piece of roofing in his condenser and removed it. Just wanted me to check and make sure it was good. Unit is running fine now.

Near Country Club Rd, Fairmont, WV 26554
Fairmont, WV - He found a piece of roofing in his condenser and removed it. Just wanted me to check and make sure it was good. Unit is running fine now.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Found faulty breaker. Reset breaker.

Near Miracle Rd, Grafton, WV 26354
Grafton, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Found faulty breaker. Reset breaker.
Doug H.

Doug H.

Aprilaire #313 Media for Aprilaire 3310

Near Calvin St, Fairmont, WV 26554
Fairmont, WV - Aprilaire #313 Media for Aprilaire 3310
Doug H.

Doug H.

Near Pickens Way, Bridgeport, WV 26330
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked standing pressures. Checked and cleaned all electrical units. Installed two surge protectors. One on furnace and one on ac unit.

Near Hall St, Clarksburg, WV 26301
Clarksburg, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked standing pressures. Checked and cleaned all electrical units. Installed two surge protectors. One on furnace and one on ac unit.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked running pressures and capacitor. Checked and cleaned all electrical connections.

Near Hastings Run Rd, Mount Clare, WV 26408
Mount Clare, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked running pressures and capacitor. Checked and cleaned all electrical connections.
Doug H.

Doug H.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked air filter. Customer just had cleaned it.checked blower motor and capacitor. Checked running refrigerant pressures. And capacitor on ac unit. Cleaned lint off the top of ac unit as well. Checked and cleaned all electrical connections.

Near Willis Ave, Bridgeport, WV 26330
Bridgeport, WV - Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Checked air filter. Customer just had cleaned it.checked blower motor and capacitor. Checked running refrigerant pressures. And capacitor on ac unit. Cleaned lint off the top of ac unit as well. Checked and cleaned all electrical connections.

Undeniably Good Reviews SINCE 1970

Friendly, knowledgeable, professional I was pleased and impressed at how quickly Grogg's got me scheduled. I appreciated the call letting me know they were on the way. Corey checked and explained everything in detail. He patiently answered all my questions. Jozwick Salem, WV
Great Service Keith was awesome. He took the time to explain the what would work best for my home. Worked with my budget to get me the best unit. Harper Fairmont, WV
Great Service Corey is always professional and knowledgeable. Always solves our problems. He keeps us up dot date on the latest technology available for our system Cyphert Bridgeport, WV
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