Name: Frank Moore
Favorite Aspect of My Job: making things work that didn't
Hobbies: making things (building, growing, cooking, ect.)
Role Model: Sam Pickering
Interesting Fact About Me: I will not give up
Best Advice to Customers: change filters
Everything was great
Technician was very knowledgable, polite, and quick to do his work.
Frank from Grogg’s provided excellent service. He was knowledgeable and gave an excellent explanation of what was required and why.
We are always very pleased with Frank's service to our geothermal heating system. He is very knowledgeable about the system and our particular furnace set-up.
Through service call
Frank is very knowledgeable and knows everything about boiler systems. Great guy.
Frank knew what he was doing.
Tech was very knowledgeable and courteous. He found and resolved my issue.
While service has consistently good I have a criticism of the sales staff. It seems that the new furnace is not a good fit for space where it was installed. This has resulted in less than optimal operation and excessive noise.
Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for your confidence in our services and we are sorry for any issues we may have caused. If you contact the office, we will be able to help you out right away. Thanks for choosing Grogg's.