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Rated 4.8 out of 1790 reviews

Ben Willard

HVAC Service Technician

Rating

Reviews

Name: Ben Willard

Role Model: My brother

Interesting Fact About Me: Wrestled in College

Local Reviews

Grogg's Heating & Air Conditioning, Inc. Rated 4.8 out of 5 stars based on 43 customer reviews

Map of Parkersburg, WV 26104

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was very informative! He answered all questions. He took his time. We felt good about his expertise!

ParkersburgWV26104 39.285-81.5325

Map of Williamstown, WV 26187

Great job




Review of Grogg's Heating & Air Conditioning, Inc.

The boys worked hard and got the air conditioner fixed. Very professional.

WilliamstownWV26187 39.395-81.4475

Map of Elizabeth, WV 26143

Excellent experience with Ben




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with Ben from his phone call alerting me he was at my house through the time that he worked and left. He was very thorough and explained all he was doing. His manner was courteous, professional, and friendly. He displayed the same positive attributes that I have encountered from all Grogg’s employees. L

ElizabethWV26143 39.0625-81.3925

Map of Marietta, OH 45750

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

MariettaOH45750 39.47-81.48

Map of Vienna, WV 26105

Service was excellent, problem solved!




Review of Grogg's Heating & Air Conditioning, Inc.

The technician was curtious and very knowledgeable, problem fixed within an hour.

ViennaWV26105 39.32-81.5425

Map of Washington, WV 26181

Fixed system!




Review of Grogg's Heating & Air Conditioning, Inc.

Repaired system in a timely manner

WashingtonWV26181 39.235-81.675

Map of Vienna, WV 26105

Service visit




Review of Grogg's Heating & Air Conditioning, Inc.

Benjamin was great , he is an asset to your company

ViennaWV26105 39.3425-81.5275

Map of Parkersburg, WV 26104

Inspection and repair.




Review of Grogg's Heating & Air Conditioning, Inc.

Had to comeback after motor replacement. Clean/Cleared out drain pump. Very satisfied. Everything Working Great Now. Very Satisfied

ParkersburgWV26104 39.2875-81.515

Map of Vienna, WV 26105

Above and beyond!




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was quick, professional, and friendly. I felt comfortable inviting him into our home. I needed an emergency after-hours repair and he came right away, and on his birthday! I have used another local company for years, but from here on out Grogg’s it is for me. Thank you, Ben!!

ViennaWV26105 39.3175-81.55

Response from Grogg's Home Services:

Thank you for the wonderful review and for taking the time to share your feedback.


Map of Saint Marys, WV 26170

As Always! GREAT SERVICE, GREAT PEOPLE!




Review of Grogg's Heating & Air Conditioning, Inc.

Completely satisfied, more than completely satisfied! Matt was a fine example of what customer service should be. He took time to explain exactly what he was doing. He was polite, courtesous, patient and knew his job.

Saint MarysWV26170 39.395-81.2025

Excellent service. Efficient communication. Knowledgeable technician.




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with the service we received. In addition to being a very pleasant person, Ben was knowledgeable and explained the problems we had and our options very well.

ParkersburgWV26104 39.29-81.5175

Homeowner




Review of Grogg's Heating & Air Conditioning, Inc.

Excellent service l!

ViennaWV26105 39.34-81.535

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

On time.. Friendly,, Guaranteed

ParkersburgWV26101 39.245-81.565

Very pleased service




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with the professionalism, expertise, and quality of the service technicians. They cleaned my air ducts and installed my air purifier in a very timely manner.

ParkersburgWV26104 39.315-81.505

great service




Review of Grogg's Heating & Air Conditioning, Inc.

ParkersburgWV26104 39.2925-81.5375

Benjamin W.

Benjamin W.

Service Call Platinum Client: return visit to install a non warranty draft inducer motor.

Near 24th St, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: return visit to install a non warranty draft inducer motor.
Benjamin W.

Benjamin W.

Service Call Fee: leak was not coming from drain p an, but from the exhaust and the reservoir tubing.

Near Jordan Run Rd, Coolville, OH 45723
Coolville, OH - Service Call Fee: leak was not coming from drain p
an, but from the exhaust and the reservoir tubing.
Benjamin W.

Benjamin W.

Service Call Platinum Client: issue with board after motor change out. Ordering new board

Near 6th Ave, Vienna, WV 26105
Vienna, WV - Service Call Platinum Client: issue with board after motor change out. Ordering new board
Benjamin W.

Benjamin W.

Service Call Platinum Client: gas valve and pilot assembly need replaced. parts are ordered for repair, to be installed upon availability

Near Van Bergen St, Marietta, OH 45750
Marietta, OH - Service Call Platinum Client: gas valve and pilot assembly need replaced. parts are ordered for repair, to be installed upon availability
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: furnace is from 1975 from what I can read on the serial number. combustion analysis shows that CO is at a safe range. there are definitely some telling signs of age with rust. I would suggest replacement sooner than later.

Near Clement Ave, Parkersburg, WV 26104
Parkersburg, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: furnace is from 1975 from what I can read on the serial number. combustion analysis shows that CO is at a safe range. there are definitely some telling signs of age with rust. I would suggest replacement sooner than later.
Benjamin W.

Benjamin W.

NON WARRANTY BLOWER, BLOWER ASSEMBLY, AND INDUCER MOTOR

Near 16th St, Parkersburg, WV 26101
Parkersburg, WV - NON WARRANTY BLOWER, BLOWER ASSEMBLY, AND INDUCER MOTOR
Benjamin W.

Benjamin W.

Service No Charge: met with customer to discuss IAQ options, verified the size of the system to be 2.5Ton. re-quoted the duct cleaning for 2.5Ton and a plasma air purifier.

Near Whited Dr, Vienna, WV 26105
Vienna, WV - Service No Charge: met with customer to discuss IAQ options,  verified the size of the system to be 2.5Ton. re-quoted the duct cleaning for 2.5Ton and a plasma air purifier.
Benjamin W.

Benjamin W.

Work performed under GHAC Quality Pledge: customer was having issues with heat and fan operations of multiple indoor units, where between operations the heads would shut off and display "- -" on the LED display. after checking with the diagnostics and the troubleshooting, the "- -" is not an error code but a Stand By operation. the Durastar minisplit will not allow one head to run the FAN/COOL/DRY mode while another head is running in HEAT mode and vice versa. the head that was first activated takes presidence and the second will enter stand by. no error codes or issues to note.

Near 31st St, Parkersburg, WV 26101
Parkersburg, WV - Work performed under GHAC Quality Pledge: customer was having issues with heat and fan operations of multiple indoor units, where between operations the heads would shut off and display "- -" on the LED display. after checking with the diagnostics and the troubleshooting, the "- -" is not an error code but a Stand By operation. the Durastar minisplit will not allow one head to run the FAN/COOL/DRY mode while another head is running in HEAT mode and vice versa. the head that was first activated takes presidence and the second will enter stand by. no error codes or issues to note.
Benjamin W.

Benjamin W.

Service Call Platinum Client: furnace and blower are working, but the capacitor (10mfd) is out of range which was noted by the previous technician. customer has to leave for a doctor's appointment, so he wants to take care of the falsity at the time of maintenance,

Near Mustang Acres, Parkersburg, WV 26104
Parkersburg, WV - Service Call Platinum Client: furnace and blower are working, but the capacitor (10mfd) is out of range which was noted by the previous technician. customer has to leave for a doctor's appointment, so he wants to take care of the falsity at the time of maintenance,
Benjamin W.

Benjamin W.

Service Call Platinum Client: go back to install warranty gas valve on modulating furnace, and install a new shut off valve for the incoming gas line

Near 27th Ave, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: go back to install warranty gas valve on modulating furnace, and install a new shut off valve for the incoming gas line
Benjamin W.

Benjamin W.

Near Morningside Ave, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

Service Call Platinum Client: furnace had a store error code for a venting issue, however I could not recreate the issue. I was able to check the vent where a fernco had been added to the pipe previously. vent was not obstructed, exhaust motor has no issues on start up or amp draw. vent pressure is high enough to close both pressure switches and both switches are closing properly. no issues present to diagnose at this time. replaced a dirty 413 filter and instructed the customer to call back if issues happens again.

Near Louisiana Ave, Parkersburg, WV 26104
Parkersburg, WV - Service Call Platinum Client: furnace had a store error code for a venting issue, however I could not recreate the issue. I was able to check the vent where a fernco had been added to the pipe previously. vent was not obstructed, exhaust motor has no issues on start up or amp draw. vent pressure is high enough to close both pressure switches and both switches are closing properly. no issues present to diagnose at this time. replaced a dirty 413 filter and instructed the customer to call back if issues happens again.
Benjamin W.

Benjamin W.

INSTALL WARRANTY INDUCED DRAFT FAN MOTOR

Near Fleming Dr, Vincent, OH 45784
Vincent, OH - INSTALL WARRANTY INDUCED DRAFT FAN MOTOR
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked gas pressure, cleaned flame sensor, checked drain, and filter. furnace is operating well. no issues to note at this time.

Near Veto Rd, Vincent, OH 45784
Vincent, OH - Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked gas pressure, cleaned flame sensor, checked drain, and filter. furnace is operating well. no issues to note at this time.
Benjamin W.

Benjamin W.

Service Call Platinum Client: bad blower motor, need to order new motor under parts warranty. Heating maintenance will be done at the time of repair

Near 6th Ave, Vienna, WV 26105
Vienna, WV - Service Call Platinum Client: bad blower motor, need to order new motor under parts warranty. Heating maintenance will be done at the time of repair
Benjamin W.

Benjamin W.

Service Call Platinum Client: arrived to find that the draft pressure switch was not closing, after checking for vent and drain obstructions (drain was obstructed at the Tee fitting on the 2" vent) I was able to get the furnace to fire off for a few minutes before the pressure switch reopened. the switch(1.75 IWC) is operating correctly, but the draft motor is going bad.

Near 24th St, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: arrived to find that the draft pressure switch was not closing, after checking for vent and drain obstructions (drain was obstructed at the Tee fitting on the 2" vent) I was able to get the furnace to fire off for a few minutes before the pressure switch reopened. the switch(1.75 IWC) is operating correctly, but the draft motor is going bad.
Benjamin W.

Benjamin W.

Near Bender Rd, Marietta, OH 45750
Benjamin W.

Benjamin W.

Service Call Fee: upon my arrival, I found that the induced draft motor was locked up and not allowing the furnace to operate. after breaking the motor loose I checked the operation of the furnace and the gas pressure. incoming propane pressure is a little low. attached quote for draft motor replacement.

Near OH-555, Little Hocking, OH 45742
Little Hocking, OH - Service Call Fee: upon my arrival, I found that the induced draft motor was locked up and not allowing the furnace to operate. after breaking the motor loose I checked the operation of the furnace and the gas pressure. incoming propane pressure is a little low. attached quote for draft motor replacement.
Benjamin W.

Benjamin W.

Service Call Fee: multiple burnt wire and electrics issues. high voltage relays will not open causing the heat to constantly run. scheduled consultation for replacement today between 3-5pm

Near Dallas Dr, Mineral Wells, WV 26150
Mineral Wells, WV - Service Call Fee: multiple burnt wire and electrics issues. high voltage relays will not open causing the heat to constantly run. scheduled consultation for replacement today between 3-5pm
Benjamin W.

Benjamin W.

Near Willowbrook Dr, Parkersburg, WV 26104
Benjamin W.

Benjamin W.

Near Orchard Dr, Ravenswood, WV 26164
Benjamin W.

Benjamin W.

Service Call Platinum Client: vent is leaking above inaccessible area in the ceiling. will need to schedule to come back for repair to cut and run a new section of the vent. signed up for new maintenance plan. furnace check up will be done at the time of the repair.

Near Veto Rd, Vincent, OH 45784
Vincent, OH - Service Call Platinum Client: vent is leaking above inaccessible area in the ceiling. will need to schedule to come back for repair to cut and run a new section of the vent. signed up for new maintenance plan. furnace check up will be done at the time of the repair.
Benjamin W.

Benjamin W.

Service Call Platinum Client: capacitor had fallen out of its mount, allowing the space to make contact with body of the furnace. mount screws were a little bit rusty. remounted and straps up the capacitor to avoid further issues.

Near S Third St, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: capacitor had fallen out of its mount, allowing the space to make contact with body of the furnace. mount screws were a little bit rusty. remounted and straps up the capacitor to avoid further issues.
Benjamin W.

Benjamin W.

Description of work performed for Warranty Customer: replacement of condenser coil under parts and labor. warranty

Near 19th St, Vienna, WV 26105
Vienna, WV - Description of work performed for Warranty Customer: replacement of condenser coil under parts and labor. warranty
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor. adjusted low stage gas pressure from 2.1 down to 1.68 IWC. found both motors to have good amp draw. tested humidifier operation. water panel did not need changed at this time. AA213 air filter did not need changed either, and customer has a spare for when it does. furnace is running, heating, and draining well. combustion analysis shows safe and efficient operation.

Near Crystal Ave, Williamstown, WV 26187
Williamstown, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor. adjusted low stage gas pressure from 2.1 down to 1.68 IWC. found both motors to have good amp draw. tested humidifier operation. water panel did not need changed at this time. AA213 air filter did not need changed either, and customer has a spare for when it does. furnace is running, heating, and draining well. combustion analysis shows safe and efficient operation.

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