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Rated 4.8 out of 1583 reviews

Ben Willard

HVAC Service Technician

Rating

Reviews

Name: Ben Willard

Role Model: My brother

Interesting Fact About Me: Wrestled in College

Local Reviews

Grogg's Heating & Air Conditioning, Inc. Rated 4.8 out of 5 stars based on 36 customer reviews

Map of Parkersburg, WV

Inspection and repair.




Review of Grogg's Heating & Air Conditioning, Inc.

Had to comeback after motor replacement. Clean/Cleared out drain pump. Very satisfied. Everything Working Great Now. Very Satisfied


Map of Vienna, WV

Above and beyond!




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was quick, professional, and friendly. I felt comfortable inviting him into our home. I needed an emergency after-hours repair and he came right away, and on his birthday! I have used another local company for years, but from here on out Grogg’s it is for me. Thank you, Ben!!


Response from Grogg's Home Services:

Thank you for the wonderful review and for taking the time to share your feedback.


Map of Saint Marys, WV

As Always! GREAT SERVICE, GREAT PEOPLE!




Review of Grogg's Heating & Air Conditioning, Inc.

Completely satisfied, more than completely satisfied! Matt was a fine example of what customer service should be. He took time to explain exactly what he was doing. He was polite, courtesous, patient and knew his job.


Map of Parkersburg, WV

Excellent service. Efficient communication. Knowledgeable technician.




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with the service we received. In addition to being a very pleasant person, Ben was knowledgeable and explained the problems we had and our options very well.


Map of Vienna, WV

Homeowner




Review of Grogg's Heating & Air Conditioning, Inc.

Excellent service l!


Map of Parkersburg, WV

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

On time.. Friendly,, Guaranteed


Map of Parkersburg, WV

Very pleased service




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with the professionalism, expertise, and quality of the service technicians. They cleaned my air ducts and installed my air purifier in a very timely manner.


Map of Parkersburg, WV

great service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Vienna, WV

Outstanding service!




Review of Grogg's Heating & Air Conditioning, Inc.

When I made the call to Grogg's about the problems I was having with my air conditioner, I was certain I was not going to receive good news. Ben explained all of the possible problems that I could have. After working on my air unit, it was decided that the best option was to purchase a new system after 25 years of use. I felt as though Ben had thoroughly discussed all of the possible pros/cons of replacing vs. keeping my old system.


Map of Parkersburg, WV

Great service




Review of Grogg's Heating & Air Conditioning, Inc.

Tech explained everything he was doing, and went over everything when he was finished with the job. Very friendly tech.


Great help with air filter




Review of Grogg's Heating & Air Conditioning, Inc.

The technician was extremely helpful


Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

Ben did a great job. He was very knowledgeable and professional. I just thought the price was a bit steep.


Great service




Review of Grogg's Heating & Air Conditioning, Inc.

Service was great. Very personable.


Great service




Review of Grogg's Heating & Air Conditioning, Inc.


Helpful service!




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was friendly, knowledgeable and helpful.


Benjamin W.

Benjamin W.

Description of work performed for Warranty Customer: replace evaporator coil under parts and labor warranty per agreement

Near 19th St, Vienna, WV 26105
Vienna, WV - Description of work performed for Warranty Customer: replace evaporator coil under parts and labor warranty per agreement
Benjamin W.

Benjamin W.

Service Call Fee: Bryant ac or of warranty with very low refrigerant pressures. spoke with customer about leak and potential cost of repair. scheduled estimate for replacement tomorrow between 3-5pm.

Near Lincoln Dr, Mineral Wells, WV 26150
Mineral Wells, WV - Service Call Fee: Bryant ac or of warranty with very low refrigerant pressures. spoke with customer about leak and potential cost of repair. scheduled estimate for replacement tomorrow between 3-5pm.
Benjamin W.

Benjamin W.

Service Call Platinum Client: fan motor locked up on ac unit (~18yo). got fan motor to break loose and checked capacitor. capacitor is within range, but fan motor has a grinding noise to it. furnace is ~43yo. cooling is only putting out 75⁰ air. spoke with customer about maintenance and new system. scheduled estimate for tomorrow between 9-11am. signed up for maintenance plan to take care of new equipment.

Near Virgil St, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: fan motor locked up on ac unit (~18yo). got fan motor to break loose and checked capacitor. capacitor is within range, but fan motor has a grinding noise to it. furnace is ~43yo. cooling is only putting out 75⁰ air. spoke with customer about maintenance and new system. scheduled estimate for tomorrow between 9-11am. signed up for maintenance plan to take care of new equipment.
Benjamin W.

Benjamin W.

Service Call Platinum Client: system was low on r410. found that Schrader core was leaking. replaced leaky core and added ~3lb of r410. after charging the system, ran leak detector again and found no leak in lineset or either coil. signed up for new cozy plus maintenance program and performed cooling maintenance check.

Near Anderson Rd, Davisville, WV 26142
Davisville, WV - Service Call Platinum Client: system was low on r410. found that Schrader core was leaking. replaced leaky core and added ~3lb of r410. after charging the system, ran leak detector again and found no leak in lineset or either coil. signed up for new cozy plus maintenance program and performed cooling maintenance check.
Benjamin W.

Benjamin W.

Service Call Platinum Client: system is low on refrigerant again. leak detector found leak in the evaporator coil.

Near Elizabeth Pike, Mineral Wells, WV 26150
Mineral Wells, WV - Service Call Platinum Client: system is low on refrigerant again. leak detector found leak in the evaporator coil.
Benjamin W.

Benjamin W.

Service Call Fee: Air conditioner is low on refrigerant. Spoke with customer about cost of repair and for finding a leak.. After discussion customer has opted to go with just refrigerant today. there is evidence of leak in suction line braze joint at the air conditioner. she has a home warranty that she's dealing with, and is going to find out if they will cover the repair and call us back.

Near 19th St, Vienna, WV 26105
Vienna, WV - Service Call Fee:  Air conditioner is low on refrigerant. Spoke with customer about cost of repair and for finding a leak.. After discussion customer has opted to go with just refrigerant today. there is evidence of leak in suction line braze joint at the air conditioner. she has a home warranty that she's dealing with, and is going to find out if they will cover the repair and call us back.
Benjamin W.

Benjamin W.

Service Call Platinum Client: dead capacitor was not allowing the compressor or fan to come on. board had is own issues per previous technician. intermittently kicks the inducer motor on, changes fan speeds mid cooling cycle even though it is a single stage. quoted new board

Near S Third St, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client:  dead capacitor was not allowing the compressor or fan to come on. board had is own issues per previous technician. intermittently kicks the inducer motor on, changes fan speeds mid cooling cycle even though it is a single stage. quoted new board
Benjamin W.

Benjamin W.

Service Call Platinum Client: go back to replace blower motor. after repair, refrigerant pressies look fine.

Near Pahlhurst Ct, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: go back to replace blower motor. after repair, refrigerant pressies look fine.
Benjamin W.

Benjamin W.

Service Call Platinum Client: fan motor is dead. compressor is over-heating. ac is ~32yo and not in good shape. estimate for replacement is scheduled for today between 1-3pm.

Near Jefferson St, Parkersburg, WV 26104
Parkersburg, WV - Service Call Platinum Client: fan motor is dead. compressor is over-heating. ac is ~32yo and not in good shape.  estimate for replacement is scheduled for today between 1-3pm.
Benjamin W.

Benjamin W.

Service Call Platinum Client: 17yo ac with 11yo furnace. evaporator coil drain pan has rusted all the way through and has been for quite some time. water and rust damage has spread down into the furnace body and the heat exchanger tubes. scheduled estimate for replacement between 3-5pm today. set up new cozy maintenance plan.

Near Avery St, Parkersburg, WV 26104
Parkersburg, WV - Service Call Platinum Client: 17yo ac with 11yo furnace. evaporator coil drain pan has rusted all the way through and has been for quite some time. water and rust damage has spread down into the furnace body and the heat exchanger tubes. scheduled estimate for replacement between 3-5pm today. set up new cozy maintenance plan.
Benjamin W.

Benjamin W.

Service Call Fee: 3amp fuse blown on circuit board. found sorry in heat pump low pressure switch where it was pressed against the suction line. reinsulated with electrical tape and adjusted it away from the copper line. replaced 3amp fuse.

Near Hope School Rd, Rockport, WV 26169
Rockport, WV - Service Call Fee: 3amp fuse blown on circuit board. found sorry in heat pump low pressure switch where it was pressed against the suction line. reinsulated with electrical tape and adjusted it away from the copper line.  replaced 3amp fuse.
Benjamin W.

Benjamin W.

Service Call Fee: capacitor was out of range. changed filter supplied by customer. no other issues to note. pressures of 130/320. 18⁰F temperature drop.

Near Homestead Ct, Parkersburg, WV 26104
Parkersburg, WV - Service Call Fee: capacitor was out of range. changed filter supplied by customer. no other issues to note.  pressures of 130/320. 18⁰F temperature drop.
Benjamin W.

Benjamin W.

Service Call After Hours Fee: dead capacitor not allowing fan to activate on ac. replaced and system is running with no issues

Near Ruby St, Belmont, WV 26134
Belmont, WV - Service Call After Hours Fee: dead capacitor not allowing fan to activate on ac. replaced and system is running with no issues
Benjamin W.

Benjamin W.

Service Call After Hours Fee: 20yo ac low on r22. scheduling estimate for replacement on monday between 3-5pm.

Near Rockland Dr, Williamstown, WV 26187
Williamstown, WV - Service Call After Hours Fee: 20yo ac low on r22. scheduling estimate for replacement on monday between 3-5pm.
Benjamin W.

Benjamin W.

Service Call After Hours Fee: 2.5 ton ac low on r410. added 2lbs to the system to correct the charge. system has correct subcooling with pressies of 125/305. spoke with customer about existing leak. system is~13yo.

Near T112, Cutler, OH 45724
Cutler, OH - Service Call After Hours Fee: 2.5 ton ac low on r410. added 2lbs to the system to correct the charge. system has correct subcooling with pressies of 125/305. spoke with customer about existing leak. system is~13yo.
Benjamin W.

Benjamin W.

Summary: go back to install new evaporator coil and refill unit with r410 refrigerant

Near Miles Ave, Little Hocking, OH 45742
Little Hocking, OH - Summary: go back to install new evaporator coil and refill unit with r410 refrigerant
Benjamin W.

Benjamin W.

FLEX DUCT * FIRST 10 FEET

Near Saint Marys, WV 26170
Saint Marys, WV - FLEX DUCT  * FIRST 10 FEET
Benjamin W.

Benjamin W.

Service Call After Hours Fee: 2.5 ton ac low on r410. added 2lbs to the system to correct the charge. system has correct subcooling with pressies of 125/305. spoke with customer about existing leak. system is~13yo.

Near T112, Cutler, OH 45724
Cutler, OH - Service Call After Hours Fee: 2.5 ton ac low on r410. added 2lbs to the system to correct the charge. system has correct subcooling with pressies of 125/305. spoke with customer about existing leak. system is~13yo.
Benjamin W.

Benjamin W.

Service Call After Hours Fee: 22yo lennox ac with no compressor activation due to dead capacitor. replaced with new 40/5 dual capacitor. ac is running now.

Near 20th St, Vienna, WV 26105
Vienna, WV - Service Call After Hours Fee: 22yo lennox ac with no compressor activation due to dead capacitor. replaced with new 40/5 dual capacitor. ac is running now.
Benjamin W.

Benjamin W.

Service Call After Hours Fee: system is low on r410. added 2lbs and system is operating properly. no other issues to note. customer is aware of existing leak and age (14yo).

Near Scenic Hills Rd, Parkersburg, WV 26104
Parkersburg, WV - Service Call After Hours Fee: system is low on r410. added 2lbs and system is operating properly. no other issues to note. customer is aware of existing leak and age (14yo).
Benjamin W.

Benjamin W.

Near 4th Ave, Vienna, WV 26105
Benjamin W.

Benjamin W.

Near Co Rte 35/2, STNDG STONE, WV 26143
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked gas pressure. checked amp draw. cleaned flame sensor. good heat rise. customer did not want to change filter or humidifier panel at this time.

Near New England Ridge Rd, Washington, WV 26181
Washington, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked gas pressure. checked amp draw. cleaned flame sensor. good heat rise. customer did not want to change filter or humidifier panel at this time.
Benjamin W.

Benjamin W.

Service Call Platinum Client: go back to install condenser coil

Near Marrtown Rd, Parkersburg, WV 26101
Parkersburg, WV - Service Call Platinum Client: go back to install condenser coil
Benjamin W.

Benjamin W.

Service Call Fee: 25yo lennox ac low on r22. customer is in the hospital. his sister will relay the info and call us back with decision of repair versus replacement

Near David Lee Dr, Parkersburg, WV 26101
Parkersburg, WV - Service Call Fee: 25yo lennox ac low on r22. customer is in the hospital. his sister will relay the info and call us back with decision of repair versus replacement

Undeniably Good Reviews SINCE 1970

Really Fast! A/C died on a Saturday afternoon. Matt was out inspecting within an hour of my call. Unfortunately, it was bad news - catastrophic failure. Woods Fairmont, WV
Owner Corey is knowledgeable and completes his work in a timely manner. He has a good attitude and kept me informed at all phases. KTB Bridgeport, WV
Great Service Came right on time. Knew what to do and how. Very personable and pleasant. Fixed the hidden plumbing problem! Excellent service. Will use again if needed! Parker Vincent, OH
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