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Rated 4.9 out of 1950 reviews

Ben Willard

Ben Willard

HVAC Service Technician

Rating

Reviews

Name: Ben Willard

Role Model: My brother

Interesting Fact About Me: Wrestled in College

Local Reviews

Grogg's Heating & Air Conditioning, Inc. Rated 4.9 out of 5 stars based on 54 customer reviews

Map of North Hills, WV 26104

Leak in the bottom of the heating unit.




Review of Grogg's Heating & Air Conditioning, Inc.

North HillsWV26104 39.31-81.5075

Response from Grogg's Home Services:

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.


Map of Saint Marys, WV 26170

Excellent service! Ben Willard was very professional, knowledgeable and efficient.




Review of Grogg's Heating & Air Conditioning, Inc.

Saint MarysWV26170 39.395-81.2

Response from Grogg's Home Services:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.


Map of Williamstown, WV 26187

great service




Review of Grogg's Heating & Air Conditioning, Inc.

WilliamstownWV26187 39.4-81.4525

Response from Grogg's Home Services:

We are incredibly grateful that you took the time out to leave us a 5-Star review.


Map of Mineral Wells, WV 26150

Excellent service




Review of Grogg's Heating & Air Conditioning, Inc.

Called service desk Monday morning and got appointment for that day from noon to 1700, was called back and they had tech in area and would be at my place within a few minutes. Arrived and found problem. Went back to shop got part and was back in business. Great job.

Mineral WellsWV26150 39.1775-81.515

Map of Grantsville, WV 26147

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

GrantsvilleWV26147 38.875-81.0825

Map of Parkersburg, WV 26101

maintence agreement




Review of Grogg's Heating & Air Conditioning, Inc.

Benjamin is a nice young man. Very professional and explained everything well.

ParkersburgWV26101 39.2275-81.5725

Map of Williamstown, WV 26187

Great service




Review of Grogg's Heating & Air Conditioning, Inc.

WilliamstownWV26187 39.3975-81.4475

Response from Grogg's Home Services:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.


Map of Vienna, WV 26105

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was pleasant. Did a great job.

ViennaWV26105 39.345-81.5375

Map of Williamstown, WV 26187

Excellant Service




Review of Grogg's Heating & Air Conditioning, Inc.

WilliamstownWV26187 39.4-81.4525

Map of Williamstown, WV 26187

Great service




Review of Grogg's Heating & Air Conditioning, Inc.

All Groggs staff are friendly personable and knowledgeable

WilliamstownWV26187 39.38-81.445

Happy Customer




Review of Grogg's Heating & Air Conditioning, Inc.

Have used Grogg's for a few things and will continue to use them.

ParkersburgWV26104 39.3375-81.4375

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was very informative! He answered all questions. He took his time. We felt good about his expertise!

ParkersburgWV26104 39.285-81.5325

Great job




Review of Grogg's Heating & Air Conditioning, Inc.

The boys worked hard and got the air conditioner fixed. Very professional.

WilliamstownWV26187 39.395-81.4475

Excellent experience with Ben




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with Ben from his phone call alerting me he was at my house through the time that he worked and left. He was very thorough and explained all he was doing. His manner was courteous, professional, and friendly. He displayed the same positive attributes that I have encountered from all Grogg’s employees. L

ElizabethWV26143 39.0625-81.3925

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

MariettaOH45750 39.47-81.48

Benjamin W.

Benjamin W.

Performed quoted repair and signed up for new maintenance agreement.

Near Chesterville Rd, Mineral Wells, WV 26150
Benjamin W.

Benjamin W.

Performed ac cooling check under current cozy hvac agreement

Near N Hills Dr, North Hills, WV 26104
Benjamin W.

Benjamin W.

Performed standard hvac tune-up under current agreement. Found cracked heat exchanger on gas package unit. Scheduled a visit for quote on new system between 1-3 today. Renewed cozy plus hvac agreement. Also applied $50 off coupon from brochure.

Near 27th St, Vienna, WV 26105
Benjamin W.

Benjamin W.

Dead capacitor and burnt contactor not allowing ac to come one. After replacing both, ac is running smooth with good pressures and cooling.

Near Lynwood Heights Dr, Vienna, WV 26105
Benjamin W.

Benjamin W.

Condenser coil was extremely dirty causing lack of airflow to the outdoor unit, resulting in heightened refrigerant pressures. After washing the outdoor coil with water hose, pressures settled to acceptable levels for r22 (75/180). Airflow in the house is poor. Supply registers are crushed, haunting airflow even more. Compressor and fan motor on outdoor unit both sound very rough, but unit is now producing cool air. With age and condition of equipment I highly recommend replacing the system soon.

Near Glenville, WV 26351
Benjamin W.

Benjamin W.

Capped off side return, moved filter rack to top of furnace and connected plenum into return trunk. Capped off return drop. Re-situated flex duct that was kinked over the boards above furnace and strapped it to the bottom of the boards to remove the harsh bend. Added insulation to return drop and plenum. Added insulation to supply plenum. Moved exhaust vent to exit furnace from the side rather than the top to allow for filter and blower access. Re-affirmed airflow and refrigerant charge. Added a few ounces to achieve 12° subcooling.

Near Stonegate Dr, Washington, WV 26181
Benjamin W.

Benjamin W.

Renewed maintenance plan to Cozy Plus HVAC. Performed cooling maintenance. System is running smoothly with good pressures. Cleaned ac coil with water hose. Coil was very plugged up most likely due to dryer vent right next to unit. Changed AA213 filter and applied $50 off coupon from CCM Brochure.

Near 9th St, Vienna, WV 26105
Benjamin W.

Benjamin W.

Drain trap on Evap coil was plugged up causing overflow to drain out onto the floor.

Near 4th Ave, Vienna, WV 26105
Benjamin W.

Benjamin W.

Found a few setup errors with installation on airflow, TXV bulb, and ac stage wiring. I added a jumper for y1 to y2 to get high stage cooling airflow. Re-seated TXV bulb that was upside down. Adjusted high cooling airflow to 1050cfm +10%. Verified subcooling on refrigerant charge. System seems to be running well and cooling with good airflow at this time.

Near C85, Belpre, OH 45714
Benjamin W.

Benjamin W.

Replaced service valve. Pulled and held vacuum at 270micron. Weighed in 5lb 8oz of refrigerant. Tested operation. System is running properly.

Near Juliana St, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

Dead capacitor not allowing ac to come on. Replace with a new 40/5mfd capacitor and tested operation. Refrigerant pressures look good, and unit is running smoothly.

Near Henrietta St, Ravenswood, WV 26164
Benjamin W.

Benjamin W.

Standard AC Tune-Up. System is running well, subcooling was low. Took 12.5oz of R-410a refrigerant to correct the charge for 11° subcooling.

Near Division St Ext, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

There is no voltage coming out of Generac module. Customer will need to call their electrician to service the Generac as it is out of my jurisdiction.

Near 4th St, Saint Marys, WV 26170
Benjamin W.

Benjamin W.

Coil is completely frozen inside from the txv to the lineset. Instructed customer to run only the fan all night and let it thaw, then call us back in the morning.

Near Seventh St, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

Verified leak in condenser coil. Attached estimate for coil price and rough estimate for refrigerant amount.

Near Alexander Dr, Williamstown, WV 26187
Benjamin W.

Benjamin W.

Customer has 10&10 warranty, so parts and labor are covered. In order to replace the indoor TXV and outdoor piston, i will need to pump down the system, replace the parts, replace the existing line drier, pull a vaccuum and release the charge.

Near Co Rd 16/12, Grantsville, WV 26147
Benjamin W.

Benjamin W.

Bad contactor had blown 3amp fuse on control board shutting off all operation. Replaced contactor and fuse under 10&10 warranty.

Near 17th Ave, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

Dead capacitor on 16yo ArcoAire heat pump. Replaced capacitor and perform cooling maintenance under new Cozy Plus agreement. All other checks good. System is 16yo. R22 refrigerant pressures look good at 155/70. Applied $50 off coupon from brochure.

Near Wilbur St, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

Goodman heat pump low on r410 refrigerant. Corrected charge and verified operation

Near Chesterville Rd, Mineral Wells, WV 26150
Benjamin W.

Benjamin W.

Customer cannot be home

Near Lakeview Dr, Parkersburg, WV 26104
Benjamin W.

Benjamin W.

Furnace drain hose was left unattached from the drain pan trap. Water had been pooling in the inducer cabinet and leaking into the gravel around the crawl space furnace. I reattached the rubber drain hose and secured it with a hose clamp.

Near Leonard Ave, Belpre, OH 45714
Benjamin W.

Benjamin W.

24yo Lennox ac unit is low on R22 refrigerant. Unit (3 ton) holds a factory charge of 5lbs. With lineset length about 5.5lbs.

Near Forest Hills Dr, Vienna, WV 26105
Benjamin W.

Benjamin W.

After leak repair, found multiple electronic issues with the board and the expansion valve. Both will need replaced as well as the blower wheel on the indoor unit.

Near 6th St, Marietta, OH 45750
Benjamin W.

Benjamin W.

Plugged up drain trap causing a water to overflow. Cut, cleared and reattached drain. Also perform HVAC maintenance under new agreement. Applied $50 off coupon.

Near Knottingham Manor, Williamstown, WV 26187
Benjamin W.

Benjamin W.

Furnace drain accessory is cracked and needs replaced.

Near Williams Ave, Williamstown, WV 26187

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