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Rated 4.8 out of 1694 reviews

Ben Willard

HVAC Service Technician

Rating

Reviews

Name: Ben Willard

Role Model: My brother

Interesting Fact About Me: Wrestled in College

Local Reviews

Grogg's Heating & Air Conditioning, Inc. Rated 4.8 out of 5 stars based on 42 customer reviews

Map of Williamstown, WV

Great job




Review of Grogg's Heating & Air Conditioning, Inc.

The boys worked hard and got the air conditioner fixed. Very professional.


Map of Elizabeth, WV

Excellent experience with Ben




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with Ben from his phone call alerting me he was at my house through the time that he worked and left. He was very thorough and explained all he was doing. His manner was courteous, professional, and friendly. He displayed the same positive attributes that I have encountered from all Grogg’s employees. L


Map of Marietta, OH

Great Service




Review of Grogg's Heating & Air Conditioning, Inc.


Map of Vienna, WV

Service was excellent, problem solved!




Review of Grogg's Heating & Air Conditioning, Inc.

The technician was curtious and very knowledgeable, problem fixed within an hour.


Map of Washington, WV

Fixed system!




Review of Grogg's Heating & Air Conditioning, Inc.

Repaired system in a timely manner


Map of Vienna, WV

Service visit




Review of Grogg's Heating & Air Conditioning, Inc.

Benjamin was great , he is an asset to your company


Map of Parkersburg, WV

Inspection and repair.




Review of Grogg's Heating & Air Conditioning, Inc.

Had to comeback after motor replacement. Clean/Cleared out drain pump. Very satisfied. Everything Working Great Now. Very Satisfied


Map of Vienna, WV

Above and beyond!




Review of Grogg's Heating & Air Conditioning, Inc.

Ben was quick, professional, and friendly. I felt comfortable inviting him into our home. I needed an emergency after-hours repair and he came right away, and on his birthday! I have used another local company for years, but from here on out Grogg’s it is for me. Thank you, Ben!!


Response from Grogg's Home Services:

Thank you for the wonderful review and for taking the time to share your feedback.


Map of Saint Marys, WV

As Always! GREAT SERVICE, GREAT PEOPLE!




Review of Grogg's Heating & Air Conditioning, Inc.

Completely satisfied, more than completely satisfied! Matt was a fine example of what customer service should be. He took time to explain exactly what he was doing. He was polite, courtesous, patient and knew his job.


Map of Parkersburg, WV

Excellent service. Efficient communication. Knowledgeable technician.




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with the service we received. In addition to being a very pleasant person, Ben was knowledgeable and explained the problems we had and our options very well.


Homeowner




Review of Grogg's Heating & Air Conditioning, Inc.

Excellent service l!


Great Service




Review of Grogg's Heating & Air Conditioning, Inc.

On time.. Friendly,, Guaranteed


Very pleased service




Review of Grogg's Heating & Air Conditioning, Inc.

I was very pleased with the professionalism, expertise, and quality of the service technicians. They cleaned my air ducts and installed my air purifier in a very timely manner.


great service




Review of Grogg's Heating & Air Conditioning, Inc.


Outstanding service!




Review of Grogg's Heating & Air Conditioning, Inc.

When I made the call to Grogg's about the problems I was having with my air conditioner, I was certain I was not going to receive good news. Ben explained all of the possible problems that I could have. After working on my air unit, it was decided that the best option was to purchase a new system after 25 years of use. I felt as though Ben had thoroughly discussed all of the possible pros/cons of replacing vs. keeping my old system.


Benjamin W.

Benjamin W.

Description of work performed for Warranty Customer: replacement of condenser coil under parts and labor. warranty

Near 19th St, Vienna, WV 26105
Vienna, WV - Description of work performed for Warranty Customer: replacement of condenser coil under parts and labor. warranty
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor. adjusted low stage gas pressure from 2.1 down to 1.68 IWC. found both motors to have good amp draw. tested humidifier operation. water panel did not need changed at this time. AA213 air filter did not need changed either, and customer has a spare for when it does. furnace is running, heating, and draining well. combustion analysis shows safe and efficient operation.

Near Crystal Ave, Williamstown, WV 26187
Williamstown, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor. adjusted low stage gas pressure from 2.1 down to 1.68 IWC. found both motors to have good amp draw. tested humidifier operation. water panel did not need changed at this time. AA213 air filter did not need changed either, and customer has a spare for when it does. furnace is running, heating, and draining well. combustion analysis shows safe and efficient operation.
Benjamin W.

Benjamin W.

Service Call Platinum Client: dead capacitor not allowing for compressor activation. replaced under parts warranty. new cozy plus agreement. performed ac maintenance

Near Naish Ave, Williamstown, WV 26187
Williamstown, WV - Service Call Platinum Client: dead capacitor not allowing for compressor activation. replaced under parts warranty. new cozy plus agreement. performed ac maintenance
Benjamin W.

Benjamin W.

Service Call Fee: bad high limit switch was holding the furnace in a lock out. replaced under parts warranty.

Near Schilling St, Marietta, OH 45750
Marietta, OH - Service Call Fee: bad high limit switch was holding the furnace in a lock out.  replaced under parts warranty.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: changed both AA413 air filters. both furnaces show good numbers on combustion analysis, and good amp draw on the motors. both needed gas pressures adjusted. both flame sensors are now clean. the office area furnace is operating well. the main floor area furnace is struggling with over heat issues. customer explained that it has struggled every winter to meet and hold temperature. it is 120k BTU with only one 16x25 filter rack. more return is needed to remedy the issue. the furnace is on a box however the return box is not used at all for air flow. I attached a quote for an aprilaire filter upgrade. Performed Platinum Comfort Club Membership Tune-Up on Cooling System: both air conditioners have good refrigerant pressures and are operating well per electrical checks. cleaned both air conditioners with water hose. systems are roughly 9 years old. #413 Replacement Media for Aprilaire 4400, 2410, & 3410 - One Safety,

Near Gilman Ave, Marietta, OH 45750
Marietta, OH - Performed Platinum Comfort Club Membership Tune-Up on Heating System: changed both AA413 air filters. both furnaces show good numbers on combustion analysis, and good amp draw on the motors. both needed gas pressures adjusted. both flame sensors are now clean. the office area furnace is operating well. the main floor area furnace is struggling with over heat issues. customer explained that it has struggled every winter to meet and hold temperature. it is 120k BTU with only one 16x25 filter rack. more return is needed to remedy the issue. the furnace is on a box however the return box is not used at all for air flow. I attached a quote for an aprilaire filter upgrade. 

Performed Platinum Comfort Club Membership Tune-Up on Cooling System: both air conditioners have good refrigerant pressures and are operating well per electrical checks. cleaned both air conditioners with water hose. systems are roughly 9 years old.

#413 Replacement Media for Aprilaire 4400, 2410, & 3410

- One Safety,
Benjamin W.

Benjamin W.

Near Painters Crossing, Williamstown, WV 26187
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure, changed air filter 20×25×5. checked electrical connections and amp draw. combustion analysis shows safe operation but efficiency has dropped a bit over time. Skuttle Replacement Media 20x25x5 - MERV 8 Comfort Club Renewal for the COZY HVAC - PLUS

Near Mustang Acres, Parkersburg, WV 26104
Parkersburg, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure, changed air filter  20×25×5. checked electrical connections and amp draw.  combustion analysis shows safe operation but efficiency has dropped a bit over time.

Skuttle Replacement Media 20x25x5 - MERV 8

Comfort Club Renewal for the COZY HVAC - PLUS
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure to 3.41 and 1.6 IWC. Changed 413 air filter. checked humidifier operation and checked amp draw on both motors. all operations including combustion analysis shows safe and efficient operation. Performed Platinum Comfort Club Membership Tune-Up on Cooling System: good capacitor, cleaned outdoor coil with water hose. checked refrigerant pressures. all electrical checks good. #413 Replacement Media for Aprilaire 4400, 2410, & 3410 Comfort Club Renewal: COZY HVAC

Near Brandy Dr, Marietta, OH 45750
Marietta, OH - Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure to 3.41 and 1.6 IWC. Changed 413 air filter. checked humidifier operation and checked amp draw on both motors. all operations including combustion analysis shows safe and efficient operation. 

Performed Platinum Comfort Club Membership Tune-Up on Cooling System: good capacitor, cleaned outdoor coil with water hose. checked refrigerant pressures. all electrical checks good. 

#413 Replacement Media for Aprilaire 4400, 2410, & 3410

Comfort Club Renewal: COZY HVAC
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure up to 3.43 IWC. 47⁰ temperature rise on the heating. good amp draw on both motors. primed drain with dawn fish soap and tested humidifier operation. furnace is operating well with ~80% efficiency and CO levels well within range.

Near Florence St, Belpre, OH 45714
Belpre, OH - Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure up to 3.43 IWC. 47⁰ temperature rise on the heating. good amp draw on both motors. primed drain with dawn fish soap and tested humidifier operation. furnace is operating well with ~80% efficiency and CO levels well within range.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: changed air filter supplied by customer. cleaned flame sensor, checked gas pressure, and checked amp draw on both motors. all checks are within range. combustion analysis shows safe and efficient operation. surge protector is still active. thermostat is having wifi issue of "unable to locate it address". customer had recent issues with wifi outage so I advised her to check with her internet provider.

Near Ridgewood Blvd, Belpre, OH 45714
Belpre, OH - Performed Platinum Comfort Club Membership Tune-Up on Heating System: changed air filter supplied by customer. cleaned flame sensor, checked gas pressure, and checked amp draw on both motors. all checks are within range. combustion analysis shows safe and efficient operation. surge protector is still active. thermostat is having wifi issue of "unable to locate it address". customer had recent issues with wifi outage so I advised her to check with her internet provider.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked and lowered gas pressures to factory specs. checked capacitor on furnace blower. blower amp draw is a little high but operation of furnace is without issue. combustion analysis shows safe and efficient operation. helped customer reset her water softener and spoke briefly about HALO 5 water filtration and purification.

Near Huggins Dr, Williamstown, WV 26187
Williamstown, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked and lowered gas pressures to factory specs. checked capacitor on furnace blower. blower amp draw is a little high but operation of furnace is without issue. combustion analysis shows safe and efficient operation. helped customer reset her water softener and spoke briefly about HALO 5 water filtration and purification.
Benjamin W.

Benjamin W.

Near 5th St, Marietta, OH 45750
Benjamin W.

Benjamin W.

Service Call Fee: dead capacitor on blower motor not allowing for fan activation. replaced 7.5mfd cap and fan is running now. tested Heating and cooling operation. left customer with information about maintenance plans

Near Riverview Dr, Marietta, OH 45750
Marietta, OH - Service Call Fee: dead capacitor on blower motor not allowing for fan activation. replaced 7.5mfd cap and fan is running now. tested Heating and cooling operation. left customer with information about maintenance plans
Benjamin W.

Benjamin W.

Service Call Platinum Client: after replacing the flame sensor, furnace was having draft pressure issues. I removed the fresh air intake pipe from the top of the furnace and found several wasp nests. I removed the nests, blew out the vent with a shop vac, and furnace is now running with no issues

Near Sistersville, WV 26175
Sistersville, WV - Service Call Platinum Client: after replacing the flame sensor,  furnace was having draft pressure issues. I removed the fresh air intake pipe from the top of the furnace and found several wasp nests. I removed the nests,  blew out the vent with a shop vac, and furnace is now running with no issues
Benjamin W.

Benjamin W.

Near Hugh St, Parkersburg, WV 26101
Benjamin W.

Benjamin W.

Service Call Platinum Client: go back to move and reinstall equipment

Near Hemlock St, Elizabeth, WV 26143
Elizabeth, WV - Service Call Platinum Client: go back to move and reinstall equipment
Benjamin W.

Benjamin W.

Service Call Fee: switch on contactor had burnt and locked in an on position so that the ac fan was running constantly but the compressor was struggling to run. replaced the contactor and the capacitor and now the system is running and cooling well with no further issues. quoted price for surge protector and maintenance plan as customer is interested in replacing the furnace soon.

Near Riverview Dr, Belmont, WV 26134
Belmont, WV - Service Call Fee: switch on contactor had burnt and locked in an on position so that the ac fan was running constantly but the compressor was struggling to run. replaced the contactor and the capacitor and now the system is running and cooling well with no further issues. quoted price for surge protector and maintenance plan as customer is interested in replacing the furnace soon.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, checked gas pressure, changed 20×25×5 skuttle filter. combustion analysis shows the CO is within range. surge protector is still active.

Near 1st Ave, Parkersburg, WV 26101
Parkersburg, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, checked gas pressure, changed 20×25×5 skuttle filter. combustion analysis shows the CO is within range. surge protector is still active.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Cooling System: cleaned ac coil with water hose. capacitor and contactor are good. refrigerant levels look good. per request I also checked on a noise from the furnace. there is an intermittent noise happening with the ecm draft motor. I was able to recreate the noise once after several tries and none after the one. I attached a quote for a new draft motor assembly.

Near Sylvan Way, Marietta, OH 45750
Marietta, OH - Performed Platinum Comfort Club Membership Tune-Up on Cooling System: cleaned ac coil with water hose. capacitor and contactor are good. refrigerant levels look good. per request I also checked on a noise from the furnace. there is an intermittent noise happening with the ecm draft motor.  I was able to recreate the noise once after several tries and none after the one. I attached a quote for a new draft motor assembly.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: bad gas valve will not regulate the gas pressure past .4iwc before the flames sputter out. quoted price for new gas valve and ordering to be replaced upon availability.

Near Sunshine Mountain Rd, Williamstown, WV 26187
Williamstown, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: bad gas valve will not regulate the gas pressure past .4iwc before the flames sputter out. quoted price for new gas valve and ordering to be replaced upon availability.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: flame sensor is damaged in multiple areas. was able to run furnace but it does have flame sensing issues. gas pressure was a little high while 10IWC. I adjusted it down to 9.87. amp draw on the motors are both good. current filter was in incorrectly, replaced and showed customer the air flow arrow on the filter for future reference. ordered new flame sensor for trane furnace.

Near Sistersville, WV 26175
Sistersville, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: flame sensor is damaged in multiple areas. was able to run furnace but it does have flame sensing issues. gas pressure was a little high while 10IWC. I adjusted it down to 9.87. amp draw on the motors are both good. current filter was in incorrectly, replaced and showed customer the air flow arrow on the filter for future reference. ordered new flame sensor for trane furnace.
Benjamin W.

Benjamin W.

Performed Platinum Comfort Club Membership Tune-Up on Heating System: found dual capacitor was fast out of range which was noted in service history. replaced 40/5mfd capacitor and heat pump function of package unit is running and heating well. amp draw on fan and compressor are within range. heat strips are functioning properly as well, with good voltage and connections. also replaced the skuttle 20×20×5 air filter Skuttle Replacement Media 20x20x5 - MERV 8

Near Calf Creek Rd, Saint Marys, WV 26170
Saint Marys, WV - Performed Platinum Comfort Club Membership Tune-Up on Heating System: found dual capacitor was fast out of range which was noted in service history. replaced 40/5mfd capacitor and heat pump function of package unit is running and heating well. amp draw on fan and compressor are within range. heat strips are functioning properly as well, with good voltage and connections. also replaced the skuttle 20×20×5 air filter

Skuttle Replacement Media 20x20x5 - MERV 8
Benjamin W.

Benjamin W.

Near Greenmont Cir, Vienna, WV 26105
Benjamin W.

Benjamin W.

Near Ivan St, Washington, WV 26181
Benjamin W.

Benjamin W.

Service Call After Hours Fee: dead capacitor after an electrical outage. ac would not run. replaced with new dual run capacitor and ac is running fine

Near Bell Rd, Vincent, OH 45784
Vincent, OH - Service Call After Hours Fee: dead capacitor after an electrical outage. ac would not run. replaced with new dual run capacitor and ac is running fine

Undeniably Good Reviews SINCE 1970

Impressive Service Grogg’s serviced my heating/cooling system twice this week for two different services & I must say I am very pleased & impressed with their professionalism, prices, & the excellent job they did for me. They came when said they would & were very happy to answer all my questions. Nutter ,
Honest & Efficient I thought I needed a full toilet replacement, but Matt showed me how my problem wasn't with the whole toilet but just the "guts" inside. He was able to solve the problem for a fraction of the price and time. I appreciated the honesty, and I felt like he really wanted to help without overcharging me. Danielle Fairmont, WV
Awesome Service and Price As usual, someone was at my home as scheduled and, in this case, even before. I love the way they care for my little Westie, Holly. Smith Washington, WV
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