Rated 4.8 out of 1858 reviews
Rating
Reviews
Name: Chris Dehnart
Hometown: Waterford, OH
College: Lakeland Community College
Favorite Aspect of My Job: Customer service, meeting new people
Hobbies: fishing, cooking, camping
Role Model: Father
Interesting Fact About Me: Talk too much
Best Advice to Customers: Keep units and appliances clean
Chris came within two hours of our call. Quickly diagnosed the issue and gave me the options for repair or replace. He was able to get us up and running within two hours of his arrival.
My furnace malfunctioned. Built in safeguards functioned as they should and only a blower motor burned. However, there was a lot of smoke and I was very shaken. I called Groggs and their office staff was wonderful. They immediately dispatched a service technician who arrived in about 20 minutes. Chris figured out what had happened and made sensible recommendations that I accepted. When they were unable to procure the parts needed to repair the furnace immediately, they loaned me a couple of space heaters. I feel they did all they could to help and I am very grateful for Chris’s knowledge and kind demeanor.
Good company. Know their craft and answer the phone when you call them. Chris and Alex are very professional
Chris was very efficient, courteous and has a great personality. He is my sons age, and I can tell he has a good work ethic. My husband and I felt comfortable talking with him, and appreciate his honesty.
great service call
Chris Dehnart did an excellent job finding & fixing the problem on the leak @ the bottom of the heating unit.
Chris was very thorough
Criss and Steve were very professional
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Criss and Steve done a professional job
Response from Grogg's Home Services:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Always very satisfied with Groggs' service. They are quick to respond to our calls when we need help. We have no complaints with this company.
He was nice and very helpful and explained everything very clearly for me to understand it. I would like to have him back again.
Chris was very friendly and explained in detail the work that was done and went over future needs. Very professional and helpful.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
Found system not working. No codes were on board. Pulled wire from transformer and reconnected and system started up. Hard reset of unit and stat seems to have fixed issue. Replacing stat and Advising customer that if issue persists to power cycle and we will replace the control board.
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Replaced faulty heat kit with new one.
York Gas valve
No guarantee the rest of the system will pass inspection. Unfortunate aspect is we cannot test it unless it’s repaired first.
Inducer motor replacement, adding supply, and return.
Filter upgrade, repair duct that is falling apart above furnace, surge protectors, cleaning blower compartment.
5” filter upgrade.
Parts covered under warranty, labor charge only.
AC system is operating great, but unfortunately the furnace failed the safety inspection, heat exchanger finally cracked open producing a huge amount of carbon monoxide. Comfort advisor is scheduled to arrive today to provide replacement options. Technician Chris and Alex
Technicians Chris and Alex Repaid two leaking connections behind the head, charged up the system, unit is working great!
Service Call Platinum Client Heat exchanger and inducer motor have rusted out. Parts are still covered under warranty, labor would be the responsibility of the customer. Waiting for a return call from parts company for availability.
Service Call After Hours Fee Defective pressure switch was shutting the system down with a code, installed a universal just to get the customer up and running during the weekend. first thing Monday morning I will order a replacement warranty part and when it arrives we will come back and perform both the repair and the owed maintenance check. Technician Christopher Dehnart
escription of work performed for Warranty Customer Blower wheel grommet, warranty.
Refrigerant leak located behind the head, repaired and verified operation. Technicians: Chris and Alex
Installed a new thermostat, tested operation, boiler cycling properly without issue. Technician:Chris D.
Install Warranty Pressure Switch
Service Call Platinum Client Collected warranty information for the coil that was installed.
Service Call Platinum Client Collected warranty information for the coil that was installed.
Repaired humidifier and signed customer up for a maintenance agreement. Technicians Chris and Alex
Commercial Service Fee Two systems experiencing problems. Lab unit, York located above the break room. Two leaks on liquid and suction lines at the condensing unit. Charged the system up with 2 lbs of R410a Trey and Jim will be putting together a quote for options. Transformer/power room unit carrier. Coil has developed a leak, froze over. Thawed the coil out and charged the system up with 4 lbs R419a to get it running for the time being. Quote for a new evaporator coil for the carrier unit will be roughly $2400.00-$2600.00 Please notify the office if or when you want it done. Per maintenance department the new system for the training room has been working perfectly.
Water leaks in the ceiling appear to be coming through a exhaust pipe for the sewage, unrelated with the hvac system but happy we could help identify the problem. Technicians Chris and Alex
Maintenance check on 4systems heating only. And installed new Reme LED air purifier. Technician Chris and Alec
Floor furnace and exhaust are 22+ years old and need to be replaced. Comfort advisor is scheduled to arrive today to discuss replacement options. Technicians Chris and Alec
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