Rated 4.8 out of 1858 reviews
Rating
Reviews
Name: Corey Beaudoin
Cory is the mist knowledgeable about the issues we keep having.
Corey was polite, explained everything & answered any questions I had. Excellent service
i believe they did a good job checking everything and changing the filter out also.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
Corey was very professional and forthcoming about my HVAC systems and their statuses. He quick to explain what he was doing not only when in my presence but also the exterior portions of each system. Following completion of the service, he explained that there would be nothing billed as this was a part of service agreement as well as post service actions I should expect via email. He and Ron worked as a team in fulfilling my service.
Corey and Michael helped resolve an ongoing issue I was having with my mini splits. My experience was great and felt my expectations were met.
Always a pleasure to have Corey and Michael show up to service/repair or install maintenance for Furnace/Air Conditioner
Both Corey and Ronnie ( who was in training ) were very professional and did their jobs well. Could not ask for better service. Corey had been our technician earlier this year and did an excellent job cleaning our outside unit and checking the system. We have always been pleased with his work performance . He’s easy to talk to and doesn’t get offended or bothered when you ask questions.
gentlemen were professional and thorough.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Corey is knowledgeable and completes his work in a timely manner. He has a good attitude and kept me informed at all phases.
great job
Thanks to Corey and Michael for the great service on my furnace. They explained everything that was done.
AC went out over weekend and Corey came out to fix it quickly. He was very knowledgeable and went over all my options. Thanks for getting the house cool again.
Technician was very polite and respectful. He also explained everything and answered all our questions.
Advised customer of condition of inside of chimney. Metal is rotted out. Flue gases will condense inside chimney and cause damage to inside of chimney posing CO risk.
Gas valve and service charge
Older furnace has failed heat exchanger. Measured 1200ppm+ in chamber 2. 400ppm in chamber 1. Shut down system. Scheduled estimate. Spoke to customer about reme halo, customer asked about pricing to install one in each system.
Upstairs thermostat is a heat pump thermostat and unit is AC only. Thermostat installed by ADT
Replace evaporative humidifier with steam humidifier to properly condition space. Home is approximately 3000 sq ft without basement steam would offer the best capacity
HVAC Maintenance - C
Minisplit operating with 50° temp rise, head pressure is 480psi. <br> <br> Customer has control set at 75° system is reading 75° at coil. Advised that due to system being higher above the floor may need to turn system up and turn fan speed to highest setting in order for the heat to get to the floor. Reading 71 at one wall control. 68 at the other. Unable to find setting for wall controler to read temperature instead of operating on coil temp.
Diagnosed failed heat exchanger, secondary is clogged preventing high pressure switch from closing. Noticed rollout at start up, furnace will run for approximately 45 seconds to 1 min before shutting down giving high pressure switch code. Flue gas is extremely rich and foul smelling indicating improper combustion. System is 22 years old, advise replacement, estimate cost to repair at $2000-3000.
Diagnosed cracked heat exchanger. System is 3 years old, parts covered by warranty, customer pays labor
Poorly installed evaporator coil and duct. Found flue disconnected and wiring connections to be loose. Need to return to quote duct mods. Customer wants to have duct redone properly
Diagnosed blower not running due to fan belt jumping off pulley. Found motor pulley to be campered inward on the top causing the belt to jump off. Remounted blower motor and put belt back on pulley. Did improve camper of pulley tho it is not perfectly level. The bracket does appear to be warped. System is 20 years old and due to be replaced. Customer states that they intend to replace it in 2023.
15 year old American standard furnace with Ruptured heat exchanger. Disabled furnace due to safety risk
Replace automatic air vents and failed circulator pump, adjusted auto fill valve and bleed air from boiler loop.
Furnace not lighting due to failed hot surface igniter. System is 2015 Nordyne high efficiency. Went to supply house and got replacement igniter. Installed and unit is operating normally. Blower capacitor tested out of spec but customer declined replacing part. Customer stated they did not like noise the furnace makes while running, not having return duct, and the lacking filtration. Scheduled comfort advisor to come out and provide estimate today.
Found mini split to be leaking at outdoor connections. Retort fitting replaced straighter core pulled out remaining refrigerant pulled vacuum on system and recharge with factory charge.
Installed ordered control board, verified operation
Installed OEM control board kit. Board updated by manufacturer and replaced igniter. Old board used 95v igniter, now upgraded to 120v. Replaced flame sensor, system operating normally at this time
Found furnace to be running, flame looks very small, system operating with only a 10° temperature rise. Inlet gas pressure is 12" outlet is 3.35". Found burner orifice to be clogged, cleaned orifice, burner, and flame sensor. System operating normally with 50° temperature rise. Spoke to customer about the importance of yearly maintenance, customer is not currently a maintenance member. Quoted customer for maintenance plan and quoted potential savings.
Service no charge Diagnosed faulty pressure switch installed at previous visit. Replaced switch. System operating normally
Diagnosed failed pressure switch, switch not closing circuit when pressure switch closes. Replaced pressure switch with universal replacement. System operating normally at this time
Diagnosed failed control board, need to order board from Trane supplier. Will order Monday
Found system not coming on due to door switch not being fully engaged. Door screws loose and not pressing in door switch. Tapped new screw to replace loose fitting screw and system operating. Performed courtesy inspection, cleaned flame sensor and checked gas pressure. Found blower capacitor to be failed, advise replacement of capacitor. Replaced capacitor. Spoke to customer about RGF Reme Halo, and Halo LED. Provided pricing and information.
Diagnosed noise is due to air in the boiler loop. Found automatic fill valve not functioning unless operated manually, found automatic air vent to be leaking and has water constantly flowing out of it. These two failures have lead to the boiler being low on water. Water pressure is approximately 7psi, pressure should be between 10-15psi. Refilled and bled boiler
2017 Goodman furnace with failed transformer. Replaced transformer, filter is plugged, advise customer that 1" filter should be replaced every 30-60 days. Spoke to customer about the importance of yearly maintenance, quoted customer for 2system maintenance plan, customer declined as they plan to move within the next year or so.
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