Rated 4.8 out of 1790 reviews
Rating
Reviews
Name: Corey Beaudoin
Cory is the mist knowledgeable about the issues we keep having.
Corey was polite, explained everything & answered any questions I had. Excellent service
i believe they did a good job checking everything and changing the filter out also.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
Corey was very professional and forthcoming about my HVAC systems and their statuses. He quick to explain what he was doing not only when in my presence but also the exterior portions of each system. Following completion of the service, he explained that there would be nothing billed as this was a part of service agreement as well as post service actions I should expect via email. He and Ron worked as a team in fulfilling my service.
Corey and Michael helped resolve an ongoing issue I was having with my mini splits. My experience was great and felt my expectations were met.
Always a pleasure to have Corey and Michael show up to service/repair or install maintenance for Furnace/Air Conditioner
Both Corey and Ronnie ( who was in training ) were very professional and did their jobs well. Could not ask for better service. Corey had been our technician earlier this year and did an excellent job cleaning our outside unit and checking the system. We have always been pleased with his work performance . He’s easy to talk to and doesn’t get offended or bothered when you ask questions.
gentlemen were professional and thorough.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Corey is knowledgeable and completes his work in a timely manner. He has a good attitude and kept me informed at all phases.
great job
Thanks to Corey and Michael for the great service on my furnace. They explained everything that was done.
AC went out over weekend and Corey came out to fix it quickly. He was very knowledgeable and went over all my options. Thanks for getting the house cool again.
Technician was very polite and respectful. He also explained everything and answered all our questions.
Furnace not lighting due to failed hot surface igniter. System is 2015 Nordyne high efficiency. Went to supply house and got replacement igniter. Installed and unit is operating normally. Blower capacitor tested out of spec but customer declined replacing part. Customer stated they did not like noise the furnace makes while running, not having return duct, and the lacking filtration. Scheduled comfort advisor to come out and provide estimate today.
Found mini split to be leaking at outdoor connections. Retort fitting replaced straighter core pulled out remaining refrigerant pulled vacuum on system and recharge with factory charge.
Installed ordered control board, verified operation
Installed OEM control board kit. Board updated by manufacturer and replaced igniter. Old board used 95v igniter, now upgraded to 120v. Replaced flame sensor, system operating normally at this time
Found furnace to be running, flame looks very small, system operating with only a 10° temperature rise. Inlet gas pressure is 12" outlet is 3.35". Found burner orifice to be clogged, cleaned orifice, burner, and flame sensor. System operating normally with 50° temperature rise. Spoke to customer about the importance of yearly maintenance, customer is not currently a maintenance member. Quoted customer for maintenance plan and quoted potential savings.
Service no charge Diagnosed faulty pressure switch installed at previous visit. Replaced switch. System operating normally
Diagnosed failed pressure switch, switch not closing circuit when pressure switch closes. Replaced pressure switch with universal replacement. System operating normally at this time
Diagnosed failed control board, need to order board from Trane supplier. Will order Monday
Found system not coming on due to door switch not being fully engaged. Door screws loose and not pressing in door switch. Tapped new screw to replace loose fitting screw and system operating. Performed courtesy inspection, cleaned flame sensor and checked gas pressure. Found blower capacitor to be failed, advise replacement of capacitor. Replaced capacitor. Spoke to customer about RGF Reme Halo, and Halo LED. Provided pricing and information.
Diagnosed noise is due to air in the boiler loop. Found automatic fill valve not functioning unless operated manually, found automatic air vent to be leaking and has water constantly flowing out of it. These two failures have lead to the boiler being low on water. Water pressure is approximately 7psi, pressure should be between 10-15psi. Refilled and bled boiler
2017 Goodman furnace with failed transformer. Replaced transformer, filter is plugged, advise customer that 1" filter should be replaced every 30-60 days. Spoke to customer about the importance of yearly maintenance, quoted customer for 2system maintenance plan, customer declined as they plan to move within the next year or so.
Install plasma air
Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Service Call Platinum Client customer complaint of musty smell believes to be coming from furnace, no bacterial growth visible inside furnace, found damp spots around foundation in crawl space. smell may be coming up from crawl space, no gaps in duct, advised customer should address moisture in crawl space. also spoke to customer about RGF reme Halo to treat bacterial growth and viruses in the house. will also help with odors. quoted pricing. also spoke to customer about whole home dehumidification.
Advanced Oxidation Plasma creating cell consisting of: Ionized Hydro-peroxides, Super oxide ions and Hydroxide ions.
INSTALL WARRANTY INDUCED DRAFT FAN MOTOR
arrived to find system starts up blower motor ramps up makes something noises at each stage and then kicks off after reaching high stage. not tripping limit runs for approximately one minute. reached out to train tech support went over symptoms diagnosed failed in ECM blower motor. part available locally, ran to get parts returned and installed. system operating at this time no thumping noises. did identify inadequate duct sizing for return drop. product is 20x10 allowing only 1060 CFM. 100k BTU requires minimum 1300 CFM. customer also has 1" filter, spoke to customer about upgrading filtration to Aprilaire 2210 for filter that only needs to be changed once a year. will follow up with pricing to address duct.
Warranty repair
Maintenance
maintenance
Demand service
Service call
inducer motor not proving draft, verified drain flue and intake clear, cleared pressure switch ports and tubing, found inducer capacitor to be failed, 7.5 tested at 3.6, replaced capacitor, slight improvement to draft, still not adequate to complete ignition sequence. system is 9 year old Lennox, still under warranty, ordered inducer motor and pressure switches.
no heat
Maintenance
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