Name: Espon Espinosa
Hometown: Panama, Panama City - live in Vienna now
Favorite Aspect of My Job: Being able to bring a smile to customers after finishing a job
Hobbies: Reading and World History
Role Model: My Grandfather
Best Advice to Customers: Have an annual check on your systems
Very satisfied customer.
Mr. Espinoso is an excellent technician. The best that we’ve had from Grogg’s
Mr. Espinoso was very courteous, friendly, and explained everything that he was working on. He always wore shoe coverings, which I really appreciated, since I have white carpeting.
We haven’t had a good experience since our AC was installed 3 years ago, but Epson was polite, informative & got the AC working again. Although I don’t think it’s fair that we were charged for many mistakes made by your workers or manufacturer quality I do think you should stand behind the product you sell & install. I would never take this out on the technician as I work in customer service as well. Just my thoughts.
I would recommend to anyone
I absolutely loved the two guys that came. They were so intelligent and caring.
Our experience is beyond EXCELLENT!! Don came to our home quickly after making the request and provided excellent consultation. He communicated with me by text messaging in a very timely manner..especially under the circumstances we live in today. And then the experience got even better!! Epson Espinosa and Caleb Ross arrived to install the equipment. While I was not present during the entire time these two professionals were at our house, it was obvious they had done an excellent job. My observation was they were a TEAM!! Both of these men were excellent at communicating with the customer. Personable, caring, knowledgeable, and very professional. My entire work life has been managing and delivering High Quality Customer Service in the Information Technology Industry. Don, Epson, and Caleb are three people I would want on my team. Grogg's Home Service is fortunate to have these three individuals as employees. I can assure you they have secured your company as one of our "highly recommended" service providers. Thank you for a Great Experince!!
Service Call Fee: Mini-split in the living room - one in the left- wasn’t draining due to the condensation pipe being clogged. Took housing apart and clean with nitrogen. It’s draining properly now. I am advising yearly maintenance on 6 mini-splits. I will talk to Trey about quoting them a price and details about this.
Work performed under GHAC Quality Pledge: The homeowner ran heat yesterday morning and the limit switch was open causing the unit to go on a lockout. Ordered a new one. Checked refrigerant pressures/charge and it is within range. Operating properly.
Reinstalled condenser York 3.5 Tons. Left unit with operating pressures: 105 psi low side 225 psi high side.
PERFORMED HVAC SERVICE FOR CUSTOMER
Service Call Platinum Client Old r22 air conditioning and furnace system with filtration issues, bad capacitors, and not performing as expected due to aged and current condition. The homeowner is getting an estimate for replacement.
Service Call Platinum Client Replacement of condensate pump on the ductless mini-split. Also, the homeowner would like to have 6 evaporators cleaned. I am attaching a quote. The homeowner has agreed to have it done and has been scheduled for Friday 5/7.
Service Call Platinum Client The condenser motor on the Lennox unit was locked up. Replaced and cleaned condenser coil since it wasn’t done when we did maintenance due to low temperatures.
Service Call Platinum Client Old r22 system not operating properly due to airflow issues and low efficiency. The customer is getting an estimate for replacement.
Service Call Platinum Client Inspection and maintenance on system.
Replacement of Pressure switch
Installed new HVAC system for customer
HVAC Service - replaced limit switch to get furnace functioning
Installation of 700 fan paper humidifier.
Replacement of control board and ignitor for system in the basement. System operating properly.
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