Name: Espon Espinosa
Hometown: Panama, Panama City - live in Vienna now
Favorite Aspect of My Job: Being able to bring a smile to customers after finishing a job
Hobbies: Reading and World History
Role Model: My Grandfather
Best Advice to Customers: Have an annual check on your systems
We haven’t had a good experience since our AC was installed 3 years ago, but Epson was polite, informative & got the AC working again. Although I don’t think it’s fair that we were charged for many mistakes made by your workers or manufacturer quality I do think you should stand behind the product you sell & install. I would never take this out on the technician as I work in customer service as well. Just my thoughts.
I would recommend to anyone
I absolutely loved the two guys that came. They were so intelligent and caring.
Our experience is beyond EXCELLENT!! Don came to our home quickly after making the request and provided excellent consultation. He communicated with me by text messaging in a very timely manner..especially under the circumstances we live in today. And then the experience got even better!! Epson Espinosa and Caleb Ross arrived to install the equipment. While I was not present during the entire time these two professionals were at our house, it was obvious they had done an excellent job. My observation was they were a TEAM!! Both of these men were excellent at communicating with the customer. Personable, caring, knowledgeable, and very professional. My entire work life has been managing and delivering High Quality Customer Service in the Information Technology Industry. Don, Epson, and Caleb are three people I would want on my team. Grogg's Home Service is fortunate to have these three individuals as employees. I can assure you they have secured your company as one of our "highly recommended" service providers. Thank you for a Great Experince!!
Did the repair and maintenance check and explained each step. Am very satisfied with this service call.
Espon did an otstanding job! He also found a dangerous gas line on my stove and fixed! I am forever grateful!
Satisfied to date.
Very professional. Job looks excellent.
Service Call Fee. Work performed by Epson E.
Service call due to failed AC system. Work performed by Epson E.
Service call due to failed air conditioning system. Work performed by Epson E.
Added refrigerant and searched for leak. Work performed by Epson E.
Added refrigerant and charged system. Work completed by Epson E.
AC system has restriction. Recommend replacement of system. Work performed by Epson E.
WARRANTY EVAPORATOR COIL. Replacement includes brazing, pressure test, vacuuming and charging of system. Work performed by Epson E.
Service Call performed by Epson E.
Service Call After Hours: fixed condensation pump
Added 1 pound of 410A and changed battery starter.
Added 1 pound of 410 A and signed up customer on the maintenance plan.
Service Call Platinum Customer: replaced blower motor and put on a new thermostat.
Service Call Platinum Client.
Work performed under GHAC Quality Pledge
Service Call Platinum Client:
Work performed under GHAC Quality Pledge:
Service Call Platinum Client
Description of work performed for Warranty Customer: redid coil drain. If issue continues drain pan will have to be replace.