Local Reviews
for Parkersburg, WV
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Great service!
Tucker - Parkersburg, WV
Great Service Explained what he ws doing
Wright Gayla - Parkersburg, WV
Great Service
Fox - Parkersburg, WV
Johns a good guy.. did exactly what he said he'd do.. offered good suggestions
Quick Response
Stuyvesant - Parkersburg, WV
It was fixed the same day I called....which is fantastic for someone who doesn't like this humidity.
Great service!!!
Turner - Parkersburg, WV
I recommend Grogs Heating and cooling highly!!!
Very polite. Service was handled in a professional manner.
Smith - Parkersburg, WV
See above.
Fast service & turn around to bb
Full - Parkersburg, WV
price was right, would refer to anyone
Simms - Parkersburg, WV
professional and knowledgeable
monthly fee is definitely worth the service
Simms - Parkersburg, WV
technician knew what she was doing and actually did more than anyone prior had
Good Service
Bond - Parkersburg, WV
Both installers polite and helpful with instructions
maintenance
Raber - Parkersburg, WV
Mixed results
CLS - Parkersburg, WV
I’ve used Groggs 3 times in the past 2 months. The first was to install a kitchen faucet and repair a drain pipe. Do you believe almost $1100? Everything worked well but almost $400 for the faucet installation alone. The service was prompt and the plumbers friendly. Then the same pipe leaked. Again plumbers good and charged me a service visit for work they didn’t do thoroughly the first time. Next was last week, a leaking hot water tank replacement for a rental. We cleaned up a flooded basement and I paid $500 to have carpet professionally cleaned and for blowers and dehumidifiers rental. Groggs replaced water tank and dumped dirty water on basement floor. Having the same carpet recleaned. They also dumped crud from tank on my driveway and yard. When called to complain they sent out someone to look. End result was they agreed to remove $125 from charge card. Renter had to clean up the outside and the basement yet again plus the carpet re-clean was $160. Very frustrating and I will not use them again.
Great tech. Epson was professional and knowledgeable.
Mace - Parkersburg, WV
Very satisfied customer.
Very professional
Manner - Parkersburg, WV
Explained every process
Very knowledgeable
Goddard - Parkersburg, WV
The estimates was fair and the guys were very knowledgeable. Punctual and professional as well.
Great service
Wickham - Parkersburg, WV
Fix furnace
Wentzel - Parkersburg, WV
Quick call out quick parts replacement and quick install. Couldn’t ask for more.
Great friendly service
Rinehart - Parkersburg, WV
When Halo bulb was shipped, I was called an a appointment was maded installed in 5 minutes.
Wilsman - Parkersburg, WV
Great service
Waggoner - Parkersburg, WV
Service was great
Great Service
John - Parkersburg, WV
I received great service on my fall system check. Travis did a great job. I appreciate it very much.
not sure what to put here
Starcher - Parkersburg, WV
I didn't see a price on our invoice..
Great Service
Siber - Parkersburg, WV
Travis was prompt and professional and courteous. .
Great
Haught - Parkersburg, WV
Very good. Associate was very professional and answered all questions.
Great Service!
Garrity - Parkersburg, WV
Fantastic service! Fred was courteous, manners and polite.
Chris D.
Service Call Platinum Client: Water is off to the boiler, pumps unplugged and gas valve turned off. Need the 3/4” copper 90 degree elbow with a built in air bleeder replaced. Refer to photos.
Benjamin W.
Warranty work
Matthew G.
Adjusted gas pressure from 3.75 to 3.4, otherwise all checks were good and in range.
Adam R.
Repaired Belt on unit
Adam R.
Service Call Platinum Client: arrived to find ac running with furnace one was canceling out the other, removed and replaced stat System overall showing signs of deterioration and customer was informed replacement unit might be needed as furnace is approximately 20 yrs old
Jim K.
Greg C.
Chris D.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - cleaned and checked operation of furnace. Customer is cozy plus member. Changed Aprilaire 413 filter, recommend surge protection for furnace. Also quoted price for duct cleaning.
John B.
Service Call Platinum Client- 2015 nordyne mobile home furnace has multiple issues. When gas valve opens for ignition it make an awful noise and sometimes gets stuck and continues making that noise. Also the board flashes low flame sense. The roof jack wasn’t replaced when this furnace was put in. There is a draft that comes in and is causing the low flame sense issue. Estimate repair cost for those two items are $1200-$2000. Furnace is not in great shape overall. Inside the unit is very dirty. I am awaiting a call back from supplier to hear on warranty status and part availability for gas valve. Customer has also requested an estimate to replace the furnace that would include changing out the roof jack with it. Estimate is scheduled tomorrow 3-5.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System. Performed maintenance on system, replaced filter. All checks were good and in range.
Shawn L.
Service Call Fee: Arrived to find the furnace not igniting. Checked the hot surface igniter and it was bad. Replaced igniter and verified proper operation. Home is warning up nicely. Furnace is 19 years old. Checked the carbon monoxide detector and suggested enrolling into a maintenance agreement.
Benjamin W.
Service Call Platinum Client: inducer motor is overheating and making loud grinding noise. motor is not locked up or restricted, just going bad after 18 years. order new inducer motor to be replaced upon availability.
Chris D.
REPLACED HONEYWELL HOT SURFACE IGNITOR KIT * UNIVERSAL
John B.
Service Call Platinum Client- system was having intermittent issues with low heat pressure switch. Checked vent and drain to ensure they were clear. Picked up a new pressure switch cluster under warranty and changed out. System is functioning properly again. Also during investigation I found the transformer for the reme halo had failed. Discarded transformer and wired halo directly to board at R&C to apply 24v and got halo working again.
Chris D.
PILOT RELIGHT & CHECK OPERATION
Chris D.
Service No Charge: Exhaust pipe drain was plugged making the inducer struggle and trip out the pressure switch causing the system to shut down. This causes the inducer to struggle greatly and is likely why it has started leaking.Issues with heat exchanger is causing some blowback from the burner box when the system is igniting.Blower wheel is filthy and is also plugging up the evaporator and heat exchanger.
Benjamin W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure to 3.41 IWC, changed 16×20×1 air filter, good amp draw on inducer motor, high amp draw on blower motor most likely due to previous lack of maintenance. no issues with operation at this time, but may have issues with blower motor in the future. combustion analysis shows safe and efficient operation with 81% fuel efficiency and acceptable carbon monoxide production.
Benjamin W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure, changed filter (AA413). Good amp draw on both motors. combustion analysis shows safe and efficient operation.
Adam R.
Service Call Platinum Client: removed and replaced pressure switch combo low switch wasn’t staying closed causing faults. Just replaced both
Adam R.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - performed cleaning and operational check of packaged unit. Changed Skuttle 20-20 filter. All checks good. Surge protection still in good condition.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - performed cleaning and operational check of furnace. Changed Aprilaire 413 and #10 filters. Found failing capacitor and changed out part. All checks good.
Shawn L.
Performed heating and cooling preventative maintenance
Shawn L.
Performed heating and cooling preventative maintenance
