Local Reviews
for Parkersburg, WV
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Inspection of split unit.
Wentzel - Parkersburg, WV
Tech was very polite very thorough and professional. Very good technician.
Explain our situation and possible solutions very well
Greer - Parkersburg, WV
Very professional and thorough
Great customer service
Hannan - Parkersburg, WV
Ben was very courteous and kind. Very informative and took his time with our visit to be sure we were satisfied.
Chris survey
Leachman - Parkersburg, WV
Excellent customer communication experience. Friendly, thorough & knowledgeable.
Great service, very friendly very knowledgeable
Sewell - Parkersburg, WV
Epson was very professional and friendly. He let us know of some potential future issues and some preventative maintenance that would possibly help. Very knowledgeable.
Great service
Hayes - Parkersburg, WV
Great service
Branham - Parkersburg, WV
Outstanding technician
Professional
Harriman - Parkersburg, WV
Shawn was professional. Explained everything very well.
Great service
Hawes - Parkersburg, WV
Great service
Harvey - Parkersburg, WV
Great Service
Sikio - Parkersburg, WV
Groggs did a fabulous job from estimate to finish. Always professional, informative and they always were sure to clean before leaving. Would definitely recommend Groggs.
Great Service!
Matheny - Parkersburg, WV
Technician arrived on time. He performed complete inspection and explained everything he did.
He check both the furnace and the AC added a part to the furnace.
Smith - Parkersburg, WV
He was pleasant and helpful to make sure everything was A ok
On time, friendly, completed the work and gave me an update when completed
Tyre - Parkersburg, WV
Very satisfied.
Great technician
Jarvis - Parkersburg, WV
He was very polite and helpful. He explained the service, the need for preventive maintenance and findings. Everything was great. He said I did a good job keeping filters changed and kept clean.
Great Service!
Cantwell - Parkersburg, WV
Lee was very informative on our unit and advised us on what we may want to do in the future for upkeep on a part . Took his time explaining everything and made us feel appreciated as a customer.
thorough hvac inspection
Bibbee - Parkersburg, WV
great service / good explanation of what was being done
Hathaway - Parkersburg, WV
Great service
McCase - Parkersburg, WV
As usual Groggs team is awesome!
Great service
David - Parkersburg, WV
Travis always does an excellent job in performing our service calls and in doing the semi annual checks. He’s been doing them for many years now. Always friendly, courteous, and knowledgeable!!
Quick and efficient. Shawn was pleasant and thorough.
Santer - Parkersburg, WV
Great service
Heath - Parkersburg, WV
Very good service
Branahm - Parkersburg, WV
Professional and Knowledgeable
Buck - Parkersburg, WV
Matt was efficient, professional, and knowledgeable. He was also very personable and pleasant to deal with. He represents Groggs well.
Quick and Thorough Service
Row10 - Parkersburg, WV
Technician was very personable, informative as to what he was doing and answered questions well.
Lee B.
Service Call Platinum Client Arrived to find system low on refrigerant. Performed leak search and found leak to be on the bottom corner of the coil. Recharged system to get customer cooling until part comes in. Ordering coil under 10&10 warranty.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2010 split system w/ 16x20x1 filter. On outdoor unit found 40/5mfd dual capacitor out of range reading a 30mfd compressor side. Replaced capacitor and getting good amp draws and temperature at lines and through vents. All other checks good at this time. Would recommend surge protection for unit since it still has plenty of life left however is out of parts warranty given its age.
John B.
Service Call Platinum Client- customer had not run air conditioner since our maintenance visit in February. She wanted us to check refrigerant charge to see if refrigerant had leaked out. Charge in system looks good, if anything it might be a few oz low. System is not cooling the best it can due to age and conditions of equipment. Customer needs system to last another year before moving out. Added surge protection to the condenser today.
Chris D.
R-410A REFRIGERANT * 2 LB Installed customers new filter. Charged the system up, good pressures 119/297 and nice crisp cool air through the supply duct.
John B.
Chris D.
Service Call Platinum Client Was able to power cycle one of the two systems to get it to operate, upstairs unit has a bad condenser fan motor and ECM module. Parts and labor covered under warranty.
Lee B.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Split system with AA213 filter. All checks on system good at this time. Customer had a vent register issue, removed and cleared vent. Noticeable rise in gas utility bill this past heating season and was inquiring if new furnace played any part. Heating check in March showed no signs of issue with either inlet/outlet pressure at furnace and no hit on leak detector.
Shawn L.
After hours
Aaron C.
Shawn L.
After hours
Shawn L.
Work performed under GHAC Quality Pledge: Arrived to a frozen unit. Pressures were 98/321. I searched the system for any leaks with a digital leak detector and visually inspected for oil. I wasn’t able to find any leaks. I added one pound of refrigerant to get suction temperatures above freezing.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2012 Arcoaire split system w/ AA413 filter. Replaced filter. Reme Halo installed 9-17-21 and still operating properly. All checks good at this time.
John B.
Service Call Fee:18 yr old system had a failed capacitor on condenser. Blower motor capacitor on furnace was weak as well. Replaced both capacitors and system is functioning again for now. Both motors will likely fail in the near future. Estimate to replace motor is $1200-2000. Unit a little low on refrigerant but customer has declined adding any for the time being. Tenant had a lot of furniture covering their vents in the home, explained to them they need to be clear for good airflow in the home. Homeowner has declined maintenance program, they don’t plan on having this home for much longer.
Epson E.
Service Call Platinum Client 2002 air conditioning with water leak issues at evaporator. Furnace shows that it’s been a long time problem (rusted below). Customer is getting estimate for replacement today.
Lee B.
Matthew R.
A.O. Smith 50 Gal Natural Gas Hot Water Tank
John T.
install main water shut off
John T.
Service Call Fee: Troubleshot Toilet and Found that it Needs Completely Rebuilt - Gave Quote, Customer said they will Install a New Toilet. Found Hot Water Tank to be Leaking from the Drain - Installed Cap on Drain to Stop Drip.
John T.
Service No Charge - Removed and Replaced Frostproof with Isolation Shut Off Valve - Replaced Frostproof out Front from under stairway. Removed and Replaced Kitchen Faucet and Bar Faucet in Kitchen with Moen Arbors. Removed and Replaced Lavatory Vessel Faucet with Moen Wynford.
Benjamin W.
Service Call Platinum Client: minisplit low on R410-a. tightened up twist connect fittings, leak detector found no signs of leak in either coil both in Heating and cooling. suspect loose fittings was the cause. Instructed customer to keep a close eye on it and call again if issues persist. signed up for yearly maintenance plan
Epson E.
iNSTALLED WARRANTY EVAP COIL
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating and Cooling System Cleaned and checked operation of equipment. Changed Aprilaire 413 filter. Installed surge protector. Renewed service contract with customer.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Cleaned and checked operation of air conditioner. Changed customer provided filters. All checks were good. Recommend surge protector for equipment.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2012 York split system w/ AA413 filter. On furnace checks found inducer high on amps, however system is still operating at this time. Customer inquired about warranty replacement due to parts warranty projecting to end in November. However I explained the process and we will have to monitor the system to see if it becomes issue in future. All other checks good at this time.
