Local Reviews
for Parkersburg, WV
Our Reviews by City
Great
Dustin - Parkersburg, WV 26101
Shawn was friendly, good at communicating & explaining things, and really knew his job well. He pinpointed my problems in a timely manner, and had my furnace up and running in no time. Highly recommend
Happy Customer
Sherman - Parkersburg, WV 26104
Have used Grogg's for a few things and will continue to use them.
Great
Dustin - Parkersburg, WV 26101
John was friendly, thorough, and showed up earlier, which was more convenient for me
Great service
Bill - Parkersburg, WV 26101
Covered extra areas. Went above and beyond. Personable and helpful.
Great service. Fast and efficient.
Gene - Parkersburg, WV 26104
Chris came within two hours of our call. Quickly diagnosed the issue and gave me the options for repair or replace. He was able to get us up and running within two hours of his arrival.
Professional and terrific experience
Jessica - Parkersburg, WV 26101
Excellent service
Nathan - Parkersburg, WV 26101
Our furnace gave up the ghost a day prior to the temperature bottoming out in our area. Groggs was able to install our new heating and cooling the next day. Excellent and prompt service. Explained everything including financing options. Very happy customers.
Great ,fast Service
Richard - Parkersburg, WV 26101
Great service
Mason - Parkersburg, WV 26101
Very helpful
Great
William neal - Parkersburg, WV 26101
Fast service
Price is excessive
Art - Parkersburg, WV 26101
They were on time but disappointing in the the price to clean a simple sensor.
Return visit
Shelia - Parkersburg, WV 26104
John, as always, was professional and courteous. Due to default in replacement part, a new part had to be installed.
Excellent Service and Decent Price
Bible - Parkersburg, WV 26104
John did a good job with a new challenge. He took extra time in getting it right and repaired.
Great job
Vivian - Parkersburg, WV 26104
Follow-up on repair.
Shelia - Parkersburg, WV 26104
Groggs was timely on followup. The new part that was replaced has to be replaced. There was a leak in the drain tank itself.
Great service
Michelle - Parkersburg, WV 26101
Thorough checkup on heating and air conditioning.
Furnace Repair
Shelia - Parkersburg, WV 26104
John completed the work very quickly and efficiently.
Good Service
Shannon - Parkersburg, WV 26104
Great professional service
Jim - Parkersburg, WV 26104
The installation guy’s were excellent! Easy and friendly to work with
Thorough service.
Shelia - Parkersburg, WV 26104
John did a thorough inspection to ensure problem would be taken care of. He was professional and answered all my questions.
Good service
Memorial - Parkersburg, WV 26101
Only took 15 minutes
Great, friendly & experienced service at an affordable price
Deanna - Parkersburg, WV 26101
Spoke in understandable terms with care and concern
Very professional installation
Memorial - Parkersburg, WV 26101
The installation went smoothly, despite an undersized crane.
Service person was great to answer all my questions and give me what I felt was good information going forward
Betty - Parkersburg, WV 26104
If all your employees were this polite,service would have a great reputation
Terrific Customer Service
Lee - Parkersburg, WV 26101
My furnace malfunctioned. Built in safeguards functioned as they should and only a blower motor burned. However, there was a lot of smoke and I was very shaken. I called Groggs and their office staff was wonderful. They immediately dispatched a service technician who arrived in about 20 minutes. Chris figured out what had happened and made sensible recommendations that I accepted. When they were unable to procure the parts needed to repair the furnace immediately, they loaned me a couple of space heaters. I feel they did all they could to help and I am very grateful for Chris’s knowledge and kind demeanor.
Travis W.
Performed anniversary check on equipment. Changed customer provided 16-25-1 filter and verified working status of surge protection. Discussed comfort club with customer.
Shawn L.
Service
Benjamin W.
Leak on outdoor mini split connection
Shawn L.
Go Back - P
John B.
2006 carrier furnace has a failed heat exchanger. Had to reset flame rollout switch to get system to run. Combustion analysis started at 2300 ppm of carbon monoxide and climbed rapidly. Had to remove sensor so that it wasn’t damaged. Customer is getting an estimate today 11-1 for a new system.
Greg C.
0% 18 months - $621 9.99% - $148
Greg C.
Replace existing furnace and AC
Shawn L.
Control board
John B.
Replaced gas valve and igniter under warranty
Travis W.
Cleaned and checked operation of equipment. Installed surge protectors on both furnaces and found no faults with the systems.
John B.
2009 heil furnace has a draft motor that is very loud. Also heard that the furnace would shut off at times but not flash a code and then restart (per maintenance tech). I did not witness this fault. Quoted pricing to replace draft motor and board. Customer has declined repair for now.
John B.
20 yr old American standard furnace. Unit ran without fault. Unable to duplicate problem customer was experiencing. Informed them how to read the code in case it happens again. Customer thought they saw a code before of three flashes once. Due to intermittent nature of problem we can not guarantee the diagnosis at this time. Leaving quote to replace pressure switch and control board. Customer was not interested in getting a quote for a new system.
Chris D.
York Gas valve
Travis W.
Cleaned and checked operation of equipment. Filter was just recently changed. System is 16 years old and losing some of its efficiency. Discussed with customer it’s age but at this time system is operating safely. Collected card info for monthly payment.
Travis W.
Cleaned and checked operation of equipment. Changed 16-25-1 filter and installed new surge protector on furnace.
John B.
Amana furnace less than a year old was locked out on code ee0 for ignition lockout. After resetting power and testing furnace it ran without fault every time. Seems like it may be intermittent gas valve issue. Ordering up a new gas valve and igniter to replace under warranty.
Benjamin W.
Overall, system is doing very well. I recommend continuing with yearly maintenance for system longevity and air cleaning for filtration efficiency.
John B.
2009 arcoaire package unit. No issues found, unit ran without fault. Customer wished for thermostat to be changed. I explained that is not a guarantee that thermostat will resolve issue.
Richard M.
Furnace had one fault code #8 loss of flame. Could not reproduce fault code. Checked gas pressures. Incoming is 8.8” wc when off and 6.5 on high fire. Outlet pressures checked ok at 3.5 and 1.6. Checked resistance on pressure switches. Checked ok at 0 resistance individually and across the set. Found 1 very loose spade connector on a pressure switch. Inspected and tightened all of them. Gas valve appears to be over tightened causing wires to rub on the door. Ordering a new gas valve.
Anthony L.
Install gas line and gas heater
Shawn L.
No agreement
Benjamin W.
Inducer motor is going bad an starting to grind.
Travis W.
Cleaned and checked operation of equipment. Changed AA413 filter and verified working status of humidifier. Recommend surge protection for system.
Shawn L.
Co
Alex G.
Install warranty control board and elbow