Local Reviews
for Vienna, WV
Our Reviews by City
Great Service
Elizabeth - Vienna, WV 26105
Ben was pleasant. Did a great job.
Groggs is the Greatest
St. Michael Church - Vienna, WV 26105
Always a pleasure to deal with Groggs. Great Service Techs and quick responses.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Excellent Service
John - Vienna, WV 26105
Excellent service!
Jim - Vienna, WV 26105
Very satisfied!
Service maintenance
Phyllis - Vienna, WV 26105
Matthew knowledge and personably.
Fantastic Service
McDaniel - Vienna, WV 26105
The service was fantastic. The technicians were professional, hard working and extremely polite. I was truly impressed by all of my interactions with the Groggs personnel. Well done!!
Superior Service
St. Michael Parish - Vienna, WV 26105
Grogg's has been our go to HVAC firm for the 10 years I've been pastor. Frank was our guy (may he rest in peace). The new team has stepped up and done excellent service. We are in replacement mode for Boilers and air-conditioners with the Church being 30 years old. Thanks to all the techs for their service.
Great service! Part in stock repair was done the same day I called for appointment
Riffle - Vienna, WV 26105
Great Service
Smith - Vienna, WV 26105
Just recently had mini-splits installed throughout our home. The technicians were knowledgeable, kept the space tidy, and cleaned up following the job. We appreciate their expertise and they answered all questions. The job was completed quickly and we are overall pleased with both Aaron and Rylan.
Burd Fall Visit
Burd - Vienna, WV 26105
Great work--as always.
Great service!
Stanley - Vienna, WV 26105
Technician was knowledgeable, friendly and efficient.
technician is very knowledgeable
Miller - Vienna, WV 26105
great service call
Most professional and knowledgeable
Tate - Vienna, WV 26105
Great Service...
Dave Strcula - Vienna, WV 26105
The two guys that came for a Furnace Inspection were Great.. Don't Lose Them!!!
Great service
Kerry - Vienna, WV 26105
Clearly a great tech. Clearly explained the problem and provided a corrective action that will work.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Very professional and knowledgeable
janice - Vienna, WV 26105
Felt most comfortable with the men doing the work. Look forward to other projects we may have. Most trustworthy! Thank you
Very knowledgeable and pleasant
Mary - Vienna, WV 26105
Thank you for checking the furnace and all the valuable info you proved.
Excellent Service!
Vienna Customer - Vienna, WV 26105
Contacted Grogg's through the chat feature on their website. It was not an emergency, but they scheduled a visit that same day. Shawn was here when he said he would be here, took care of the issue, and answered all questions. Very positive experience, thanks so much!
Great
Higgs - Vienna, WV 26105
Great Service
Phyllis - Vienna, WV 26105
Jason and Zach excellent workers. They are well trained.
Great Service!!!
Garrity - Vienna, WV 26105
Very happy with Grogg's Home Services for the last 14 year's. Shawn explained in detail what all he checked \. Polite and professional. I highly recommend Grogg's!
Dripping condenser
St. Michael Church - Vienna, WV 26105
John Thompson did an excellent job of repairing a leak without having to tear out a wall.
Great service
Roberts - Vienna, WV 26105
Was timely and professional.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Great support!
Ray - Vienna, WV 26105
Excellent customer service!
Service was excellent, problem solved!
Weekley - Vienna, WV 26105
The technician was curtious and very knowledgeable, problem fixed within an hour.
Alex G.
Performed owed heating and cooling check. Everything operating within spec. Changed filter 213. Renewed another year.
Alex G.
Installer did not hook up ODT for AprilAire humidistat. Ran new wire and hooked up ODT. verified operation. Noticed hot water tank is showing age, recommend replacement, Corey coming to give quote.
Alex G.
Customer said ac was not cooling. Arrived stat turned on furnace. Stat wire to outdoor unit tested good continuity. No continuity in unit. Unit completely empty of refrigerant causing low pressure shut off to trigger. Side job installer used cheap line set fittings (some braze some push connect), leak could be in the line set or the indoor coil, equipment appears to not match (furnace, coil, or ac), and the other guy scraped off the data plate from the outdoor unit (glue residue left behind and not the same size as the yellow efficiency label). Due to all the issues with the install we cannot warranty anything. We could not guarantee how long a fix would work or even if we could fix it. Per Chris, If customer wants us to take over the situation our only option is to get a comfort advisor in the house to look over everything, recommend what the whole house needs, and replace the equipment and potentially add a second system upstairs.
Travis W.
Performed maintenance on equipment. Found failing capacitor on blower motor and reworded part and added surge protector to system. Changed 16-25-5 filter and found no other issues at this time. Please mail customers receipt.
Travis W.
Performed maintenance on air conditioner. Changed AA413 filter and installed surge protectors on equipment. All checks were good.
Travis W.
Performed maintenance on equipment. Installed surge protectors on both furnace and air conditioner. Replaced failing capacitor on AC unit as well. All other checks were good.
John B.
2005 Gibson furnace has multiple issues. Initially board flashing code for failed ignition. Found that gas valve was not opening. Valve was stuck, when I applied voltage to it I was able to free it. After I got unit to light I found that gas valve had and output of 6.6 inwg( that is double of what it should be). Adjustment screw does not change pressure like it should so valve is stuck putting out way to much pressure. Furnace is only able to run for a few minutes before shutting off from overheating. When it was running the board was flashing a low flame sense code. Draft motor was caked with cat hair and is pulling high amps. Drain nipple for vent pipe is broken which has caused water damaged inside burner cabinet. Furnace is in terrible condition.
Benjamin W.
Air conditioning maintenance per cozy plus agreement
Travis W.
Performed maintenance on air conditioner. Changed 16-25-1(2) filters and verified working status of surge protection. Discussed plasma air to improve indoor air quality of home.
John B.
Cooling maintenance check. Changed air filter and cleaned drain. Surge protection is still in good working order. Left customer information about duct cleaning and Reme halo air cleaner.
Alex G.
Checked furnace. Cleaned flame sensor, everything operating within spec. Customer wants a cooling check end of April, early may. Recommend plasma air purifier.
Benjamin W.
Furnace repair visit. Customer reported heater was not operating correctly. Investigated and performed heater repair to replace the dirty flame sensor with a new sensor.
Shawn L.
New contract
Benjamin W.
Visual inspection and combustion analysis
Travis W.
Cleaned and checked operation of equipment. Changed AA413 filter and verified working status of surge protection on furnace no recommended installation of one on AC. All checks were good.
Benjamin W.
Blown fuse on board. Bad contactor on ac unit.
Epson E.
Repair
Travis W.
Found burnt up capacitor from surge. Replaced capacitor and installed surge protector. No other issues were found at this time.
Travis W.
Performed maintenance on equipment. Changed AA413 filter and recommend surge protection for system. Found no issues with the system at this time.
Epson E.
Repair
Anthony L.
Change gas water heater to electric
Anthony L.
install pressure reducing valve, replace two chrome shut offs, and resetting a toilet to the wall
Travis W.
Changed filters.
John B.
25 yr old Goodman ac. Fan motor is not working at full speed and it ultimately failing. Unit is also low on refrigerant r22. Customer has also had issues with furnace recently that is just as old. Given age of equipment I would not recommend repair. Customer is getting an estimate for new equipment today 9-11am.
Alex G.
Informed customer equipment is showing age. Found no major issues other wise. Recommended plasma air purifier