Local Reviews
for Vienna, WV
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Great service! Part in stock repair was done the same day I called for appointment
Riffle - Vienna, WV 26105
Great Service
Smith - Vienna, WV 26105
Just recently had mini-splits installed throughout our home. The technicians were knowledgeable, kept the space tidy, and cleaned up following the job. We appreciate their expertise and they answered all questions. The job was completed quickly and we are overall pleased with both Aaron and Rylan.
Burd Fall Visit
Burd - Vienna, WV 26105
Great work--as always.
Great service!
Stanley - Vienna, WV 26105
Technician was knowledgeable, friendly and efficient.
technician is very knowledgeable
Miller - Vienna, WV 26105
great service call
Most professional and knowledgeable
Tate - Vienna, WV 26105
Great Service...
Dave Strcula - Vienna, WV 26105
The two guys that came for a Furnace Inspection were Great.. Don't Lose Them!!!
Great service
Kerry - Vienna, WV 26105
Clearly a great tech. Clearly explained the problem and provided a corrective action that will work.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Very professional and knowledgeable
janice - Vienna, WV 26105
Felt most comfortable with the men doing the work. Look forward to other projects we may have. Most trustworthy! Thank you
Very knowledgeable and pleasant
Mary - Vienna, WV 26105
Thank you for checking the furnace and all the valuable info you proved.
Excellent Service!
Vienna Customer - Vienna, WV 26105
Contacted Grogg's through the chat feature on their website. It was not an emergency, but they scheduled a visit that same day. Shawn was here when he said he would be here, took care of the issue, and answered all questions. Very positive experience, thanks so much!
Great
Higgs - Vienna, WV 26105
Great Service
Phyllis - Vienna, WV 26105
Jason and Zach excellent workers. They are well trained.
Great Service!!!
Garrity - Vienna, WV 26105
Very happy with Grogg's Home Services for the last 14 year's. Shawn explained in detail what all he checked \. Polite and professional. I highly recommend Grogg's!
Dripping condenser
St. Michael Church - Vienna, WV 26105
John Thompson did an excellent job of repairing a leak without having to tear out a wall.
Great service
Roberts - Vienna, WV 26105
Was timely and professional.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Great support!
Ray - Vienna, WV 26105
Excellent customer service!
Service was excellent, problem solved!
Weekley - Vienna, WV 26105
The technician was curtious and very knowledgeable, problem fixed within an hour.
Always quick and friendly
Baker - Vienna, WV 26105
Service visit
Annabella - Vienna, WV 26105
Benjamin was great , he is an asset to your company
Very good service and advice
McAnulty - Vienna, WV 26105
Mr. Espinosa gave us the right solution to the problem and came back and put in the ceiling tiles….wish he had come the first time… I would have saved $400.
Response from Grogg's Home Services:
We are so glad that your ceiling tile installation was a success! Please don't hesitate to reach out if you need anything else!
Above and beyond!
Bell - Vienna, WV 26105
Ben was quick, professional, and friendly. I felt comfortable inviting him into our home. I needed an emergency after-hours repair and he came right away, and on his birthday! I have used another local company for years, but from here on out Grogg’s it is for me. Thank you, Ben!!
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Homeowner
Ray - Vienna, WV 26105
Excellent service l!
Great Service, Awesome Price!
Bonovitch - Vienna, WV 26105
Problem still not resolved with condensation problem with airconditioner.
McAnulty - Vienna, WV 26105
I need to have you come and fix the problem better.....we paid over $300 to solve the problem last month and problem is worse....please send someone that will look at it and see what can be done better.
John B.
Replaced control board and gas valve under parts warranty
Richard M.
Needs replaced
Shawn L.
Control board
John B.
Replaced failed igniter on 10 yr old York furnace.
John B.
Water supply hose for humidifier had come out of place and caused water to leak in the basement. Water had traveled out of furnace room and into surrounding rooms. Placed hose in proper location and secured it with a clip. Wiped up standing water in the return duct.
John B.
26 yr old Lennox furnace. Unit ran when we turned it on. Checked gas pressure and found it to be high at 4.3 inwg, reduced it down to 3.2 inwg. Made sure drain was clear and the draft motor was pulling enough to close pressure switch. Furnace is rusty and showing its age. Customer has requested an appointment for pricing on new equipment. I will have office call to schedule an estimate on Monday.
Joshua W.
Replace furnace AC
John B.
25 yr old carrier furnace. Blower motor was not kicking on. Found and replaced very weak capacitor. Blower motor and wheel are caked with dirt. Explained to customer that this is likely a band aide repair and blower will likely fail. Estimate repair cost for motor is $600-900. Customer wants to wait on getting an estimate to replace system until he can talk with his daughter.
John B.
Found water panel in humidifier and condensate pump very clogged with gunk. Went to shop to pick up water panel for Skuttle humidifier, filter, and new pump. Switched out everything and tested operation .
Shawn L.
HVAC Service - P
John B.
Thermostat is reading 20 degrees cooler than it actually is causing the heat to run. Room temp is 76, thermostat shows 56. Pulled eco bee off the wall to reset and temperature showed correct for a few minutes but then glitched back to read 20 degrees cooler. Installed new eco bee pro and programmed.
Jordan H.
Misc. supplies -smell is coming from dead mouse from under vanity.
Chris D.
Service Call After Hours Fee Defective pressure switch was shutting the system down with a code, installed a universal just to get the customer up and running during the weekend. first thing Monday morning I will order a replacement warranty part and when it arrives we will come back and perform both the repair and the owed maintenance check. Technician Christopher Dehnart
Benjamin W.
Service Call Platinum Client: issue with board after motor change out. Ordering new board
Matthew G.
HVAC SERVICE MAINTENANCE
Jordan H.
Misc. supplies -installed customer provided toilet, hooked up gas range, and rebuilt sink drain in the kitchen.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Current filter was still in good condition. Verified working status of surge protection on both pieces of equipment. All checks were good. Quoted pricing for air purifer to help keep system and home more clean. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Chris D.
escription of work performed for Warranty Customer Blower wheel grommet, warranty.
Jordan H.
Misc. supplies - Informed customer that she needs a power vent water heater, she is going to think about it
Shawn L.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: Performed yearly checks on the heating system. Replaced the air filter and humidifier pad. Everything checks out good.
Andrew M.
Duct cleaning
Andrew M.
Duct cleaning
Aaron C.
Installation of MiniSplits
Aaron C.
Installation of MiniSplits
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Ruud split system AA213 filter. Customer recently had ducts cleaned and is doing construction in the home, so is choosing to wait til things settle before replacing filter. All checks good at this time and operating properly. *customer would like to see if we can schedule someone to come out and move her ecobee tstat into the wall adjacent to current location, didn’t have ability to do during today’s maintenance visit.
