Local Reviews
for Vienna, WV
Powered by Nearby NowOur Reviews by City
Great service
Kerry - Vienna, WV
Clearly a great tech. Clearly explained the problem and provided a corrective action that will work.
Very professional and knowledgeable
janice - Vienna, WV
Felt most comfortable with the men doing the work. Look forward to other projects we may have. Most trustworthy! Thank you
Very knowledgeable and pleasant
Mary - Vienna, WV
Thank you for checking the furnace and all the valuable info you proved.
Excellent Service!
Vienna Customer - Vienna, WV
Contacted Grogg's through the chat feature on their website. It was not an emergency, but they scheduled a visit that same day. Shawn was here when he said he would be here, took care of the issue, and answered all questions. Very positive experience, thanks so much!
Great
Higgs - Vienna, WV
Great Service
Phyllis - Vienna, WV
Jason and Zach excellent workers. They are well trained.
Great Service!!!
Garrity - Vienna, WV
Very happy with Grogg's Home Services for the last 14 year's. Shawn explained in detail what all he checked \. Polite and professional. I highly recommend Grogg's!
Dripping condenser
St. Michael Church - Vienna, WV
John Thompson did an excellent job of repairing a leak without having to tear out a wall.
Great service
Roberts - Vienna, WV
Was timely and professional.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Great support!
Ray - Vienna, WV
Excellent customer service!
Service was excellent, problem solved!
Weekley - Vienna, WV
The technician was curtious and very knowledgeable, problem fixed within an hour.
Always quick and friendly
Baker - Vienna, WV
Service visit
Annabella - Vienna, WV
Benjamin was great , he is an asset to your company
Very good service and advice
McAnulty - Vienna, WV
Mr. Espinosa gave us the right solution to the problem and came back and put in the ceiling tiles….wish he had come the first time… I would have saved $400.
Response from Grogg's Home Services:
We are so glad that your ceiling tile installation was a success! Please don't hesitate to reach out if you need anything else!
Above and beyond!
Bell - Vienna, WV
Ben was quick, professional, and friendly. I felt comfortable inviting him into our home. I needed an emergency after-hours repair and he came right away, and on his birthday! I have used another local company for years, but from here on out Grogg’s it is for me. Thank you, Ben!!
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Homeowner
Ray - Vienna, WV
Excellent service l!
Great Service, Awesome Price!
Bonovitch - Vienna, WV
Problem still not resolved with condensation problem with airconditioner.
McAnulty - Vienna, WV
I need to have you come and fix the problem better.....we paid over $300 to solve the problem last month and problem is worse....please send someone that will look at it and see what can be done better.
Complete upgrade
Nikki - Vienna, WV
When Joe came to discuss the purchase of a new unit, I did not know what to expect as I had never made this purchase before. Before sitting down with pricing, he went through the entire home examining all details of the current system. He asked about any problem areas, which I had that were not resolved with the last service company I used. Once his work was done, we sat down and discussed pricing of units and service package options. I feel as though I made a perfect decision for my home needs based on his assessment, not pushy salesmanship.
Outstanding service!
Nikki - Vienna, WV
When I made the call to Grogg's about the problems I was having with my air conditioner, I was certain I was not going to receive good news. Ben explained all of the possible problems that I could have. After working on my air unit, it was decided that the best option was to purchase a new system after 25 years of use. I felt as though Ben had thoroughly discussed all of the possible pros/cons of replacing vs. keeping my old system.
Fantastic Service
Walls - Vienna, WV
Chris arrived and fixed us up. He took his time explaining what he found and the corrections needed. Would highly recommend!
Very pleased
Rudolph - Vienna, WV
Replaced contactor on air conditioner it went totally out the day of my appointment thank God for groggs an very nice repair man Espom Esponsioza
Dalton ruby - Vienna, WV
Wonderful repair man
put in a flex duct
McAnulty - Vienna, WV
The technicians were efficient and did a clean job....everything seems to be working better.
Review
Cundiff - Vienna, WV
Very polite. Good experience.
Shawn L.
John B.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2015 York split system w/ AA413 filter, AA600 humidifier, REME Halo, and surge protection present. Replaced air filter. All checks good at this time.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of furnace. Changed Aprilaire 413 filter. All checks were good. Recommend surge protector for equipment.
John B.
Service Call Fee:9 yr old York has a hole in the heat exchanger causing the fires to shoot back into the burner cabinet. Ordering a new exchanger under warranty. Also installed and carbon monoxide detector.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2015 York split system w/ AA413 filter, AA600 humidifier, REME Halo, and surge protection present. Replaced air filter. All checks good at this time.
Benjamin W.
Description of work performed for Warranty Customer: replacement of condenser coil under parts and labor. warranty
John B.
Commercial Service Fee: arrived to find system not running with a call for cooling. Found that the door on furnace was not making good contact with door switch preventing power being applied. Applied foam foam tape to panel and made sure panel was seated properly so that the switch was pressed in. System is cooling again.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of furnace. Changed Aprilaire 413 filter. All checks were good. Recommend surge protector for equipment.
Joshua W.
Epson E.
Service call
Greg C.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System System is 2005 model R-22. Customer has had refrigerant issues with system before and wanted to add enough to get her through the rest of this summer. Added 1 lb of R-22 and received a 18 degree temperature drop. Recommend looking at replacing system soon because of issues with the system.
John B.
Jordan H.
Misc. supplies -added a condensate pump and 8 ft of vinyl tubing. Redirected condensate line into sewer line.
Shawn L.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2017 Heil split system w/ 16x25x1 filter. All checks good at this time.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2007 Rheem split system w/ 16x20x1 filter and #35 water panel for humidifier. All checks good at this time and system is operating properly.
David S.
install of sliding glass door
Shawn L.
Service Call Fee: 28 year old furnace with allot of wiring getting old and brittle. Recommend replacing the furnace. Made repairs to the wiring. Found a melted wire nut on the line voltage line and a bad spade connection at the door switch.
Shawn L.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2016 furnace/2018 a/c York split system w/ AA413 filter. AA model 550 humidifier present, however hasn’t been used by customer yet is still active if needed. Replaced filter. All checks good at this time.
Shawn L.
Shawn L.
Anthony L.
Service Call Fee:replaced the kitchen sink drain and unclogged the drain line
