Local Reviews
for Vienna, WV
Powered by Nearby NowOur Reviews by City
Too expensive
Bage - Vienna, WV
It was all about selling stuff . Not fixing the problem
semi-annual Inspection of HVAC
St. Michael - Vienna, WV
Epson and Trey have been exceptional to work with on our new boilers and HVAC systems.
Great service
Phil McDaniel - Vienna, WV
Shawn was a very professional technician. He was very knowledgeable and polite. He performed all of the work in a timely manner and was well done. He is a great tech.
Great service
Wharton - Vienna, WV
Great service . Serviceman was very friendly and knowledgeable.
Good Experience
Larry - Vienna, WV
Shawn did a great job of explaining the few issues he found and answered any questions I had.
Great service
Hughes - Vienna, WV
Both techs were professional and courteous.
polite service
Hall - Vienna, WV
Polite, courteous, informative, not in a hurry
Hughes - Vienna, WV
Would welcome Travis back into our house again.
Gas leak Repair
St. Michael - Vienna, WV
Excellent service and great service techs to work with.
Great Service
Jefferson - Vienna, WV
Pleasant serviceman. Excellent service. Explained all he did.
Great Service
Miller - Vienna, WV
With a heat source down and the temperature well below freezing it was good to see Shawn first thing today. He was professional and courteous. We would glad to have him again.
Great service: Efficient and thorough.
McClain - Vienna, WV
No other comments to add.
Professional
Lyons - Vienna, WV
Did the job, was very nice
Great service
Wigglesworth - Vienna, WV
Good
Burkholder - Vienna, WV
Good service
Carr - Vienna, WV
Furnace repair
Hanlon - Vienna, WV
technician was awesome!
Miller - Vienna, WV
Service technetium was great. Very know legible Great a trouble shooting my issues Courteous Fast response
Furnace install went great
JDOH - Vienna, WV
Excellent experience with furnace install. Joshua and Jonathan (sp?) did a great job and didn't mind answering questions. Very pleased with Grogg's. I'm not sure how to rate cost/pricing - I think they're a little pricey but you can't beat the service, so there's that.
knowledgable; proffessional and did a good job
McAnulty - Vienna, WV
Ben did a good job.
Not enough words to express how happy I am with their service!
JDOH - Vienna, WV
Called their emergency # late at night and gave my contact info to a real person. A tech called me less than a minute later, and he was extremely helpful. The tech who came to my home acted like I was the most important person he would see that day, was knowledgeable, and answered all my questions. I requested a quote for a new system and had the same experience with the rep who came by to see me. And, no pressure from either person. I'm so completely pleased with their service. Note: I don't know enough about current cost/pricing for this area to rate that part of this survey.
survey
Cundiff - Vienna, WV
Adam was timely and very professional
good service
Lantz - Vienna, WV
good service, but he was here before the appointed time, and I was not home, though my wife was.
Annual Maintenance
Lee - Vienna, WV
Service completed as scheduled
Quick and efficient setvice
Wharton - Vienna, WV
Lee was very friendly and professional. He was able to fix our problems with our furnace quickly . It was a holiday weekend and he was here very quickly after we called
Benjamin W.
Epson E.
Description of work performed for Warranty Customer Capacitor 10/10 warranty replacement.
Shawn L.
Service Call After Hours Fee: 20 year old R-22 system had frozen up due to low refrigerant and some closed air vents. Added 2 pounds after thawing the unit and opening up all vents.
Benjamin W.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Replaced thermostat for customer and failing capacitor on condenser fan motor. All other checks were good. Customer mailed in check for maintenance.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Replaced failing capacitor on blower motor. Cleaned and checked operation of equipment. Everything else checked out good. Verified working status of surge protection.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2008 Trane split system using Skuttle 16x25x5 filter (aka model DB 25-16). Replaced filter.
John B.
Service Call Platinum Client-replaced failed hard start and weak capacitor on ac unit. Outdoor unit is in poor condition due to lack of maintenance. Grass has been blown all over the sides of unit from mower and a tree was growing through the outdoor casing. Did a basic water spray on condenser to get grass off and provide some airflow for the coil. Customer had changed air filter before I arrived. It was the one that was put in when we installed new furnace(4months). It was VERY dirty. Explained to customer that filter needs changed once a month and recommended an air cleaner to be installed in the system.
John B.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling & Heating System 2012 Trane split system w/ 14x25x1 wall return filter. Changed filter. Inside furnace cabinet requires moving metal glue pipe out of way to reach electronic panel door. Cleaned outdoor coil from debris. All checks good at this time.
Benjamin W.
Greg C.
Benjamin W.
Service Call Platinum Client: go back to install aprilaire whole home dehumidifier
Epson E.
CONTACTOR - 2 Pole, 40 Amp, 24/120/208/240/277V Coil
Epson E.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating and Cooling System Cleaned and checked operation of equipment. Filter size is 16-25-5. Found no issues with heat or cooling modes. Customer has an attic room with no heat or cooling. Furnace approximately 10-11 years old and AC is less than one year. Discussed mini split system with customer as option for that room. Will call to schedule up estimate for mini split.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Verified working status of surge protection. Changed Aprilaire 413 filter. All checks were good. Indoor mini split lid will not latch. Customer would like us to figure out what could be done to fix that.
Epson E.
Epson E.
Service Call Platinum Client Replacement of 10/10 condenser coil. Got good pressures and superheat 9 degrees for conditions. Customer would like their yearly check during the fall for the furnace.
Matthew R.
RESET & LEVEL TOILET WITH WAX RING
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Aprilaire 413 filter still in good condition. Recommend surge protector for equipment. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Customer was not home during maintenance. Changed 20-25-1 filter. Cleaned and checked operation of equipment. All checks were good. Recommend air purifier for system to help reduce allergens, dust, viruses, bacteria and mold from indoor air. Quoted price on invoice. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
John B.
Service Call Platinum Client- replaced failed capacitor
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Maintenance check on 09 Amana split system w/ Skuttle 16x25x5 filter. Replaced filter. All checks good at this time. Customer expressed an issue causing parts to burn up a couple years prior, leading to mostly new furnace parts inside. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Shawn L.
Service Call Fee: 29 year old R-22 air conditioner not performing well. The system is low on refrigerant and near the freezing point. Homeowner wants to wait on any repairs at this time.
