Local Reviews
for Vienna, WV
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Even better than I expected
Stauffer - Vienna, WV
Ben explained the problem to me and how he corrected it. He was also prompt and courteous. The Price was well below what I thought it would be.
Great Service!
Starcher - Vienna, WV
Ben was nice.
Thank You Travis
Simpers - Vienna, WV
Polite masked repairmen—three visits because one filter was missing
Peascoe - Vienna, WV
Really appreciate getting MERV 13 filters for the furnaces Have you thought of trying to improve the ventilation in schools and day cares, making CORSI boxes, or researching and obtaining quality masks for children?
Fast
Rebecca - Vienna, WV
Heard a noise , they was able to come that very day . They was able to fix the problem. Was fast reliable and efficient .
Great service
Brunicardi - Vienna, WV
Very competent and efficient service
Filter Replacement
Edwards - Vienna, WV
Very personable and professional
System installed 2 days after estimate! Warm again!
Baker - Vienna, WV
My only complaint was the guys didn't clean up very well around their work site. Left trash in the basement near the heating unit and in the driveway around their truck. There was a trash can within ten feet of both sites.
Great Service
Davies - Vienna, WV
Technician called before arrival, worked quickly but thoroughly, and was very friendly.
Good service.
Suek - Vienna, WV
We always receive great service and all questions are answered completely.
Maintenance
Boone - Vienna, WV
Travis was very professional and kind.
Excellent Service
Davis - Vienna, WV
Technician recommended
Fish - Vienna, WV
Mr. Espinoso is an excellent technician. The best that we’ve had from Grogg’s
Great job
McDaniel - Vienna, WV
The Tech arrived on time, went straight to work and replaced my systems' MERV15 filter and humidifier. Great job.
Travis is professional with his service
Simpers - Vienna, WV
Excellent service
Kupferberg - Vienna, WV
Service technician was on time and very professional. Very pleased with the service I received.
Great Service
Jefferson - Vienna, WV
The service was great. Polite and I was glad masks were worn. .
Great service/we did not compare price!
Powell - Vienna, WV
Our experience with Grogg’s is exceptional. We now have new air conditioning, a mini split & a new hot water tank! Each install was done by very professional gentlemen!
Had wonderful service.
Woomer - Vienna, WV
Mr. Espinoso was very courteous, friendly, and explained everything that he was working on. He always wore shoe coverings, which I really appreciated, since I have white carpeting.
Always great service!
Warden - Vienna, WV
Great service
Morgan - Vienna, WV
He explained what he did to fix the problem
Great service
Stephanie - Vienna, WV
Technician showed up earlier than expected after just calling for appointment that morning. Was pleased to get appointment so quickly and get issue resolved before heading out of town in a few days. Technician was polite and professional and resolved issue quickly, replacing parts and price was good.
good price
Jenkins - Vienna, WV
explained what was going on with my air conditioner and he solved the problem and seems to be functioning a lot better. thanks
Excellent
Rudolph - Vienna, WV
Thorough work . Great service. Pleasant technician.
Mullins - Vienna, WV
Excellent
Jim K.
Epson E.
Batteries on stat were dead. Replaced batteries and system came on. I am advising to replace batteries every year.
Benjamin W.
Service Call Fee: condensate pump runs fine, just the drain is leaking and not allowing pump to fill. need to order new condensate trap fitting to install upon availability.
Chris D.
Epson E.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - cleaned and checked operation of equipment. Changed 16-25-1 filter. Replaced failing 5 mfd capacitor. All other checks were good.
Benjamin W.
Benjamin W.
Service Call Platinum Client: furnace going on high limit, found plugged filter from drywall dust after home remodeling. changed filter and furnace runs in heat with no issues.
John B.
Service Call Platinum Client- customer recently had gas turned back on at the residence. They thought we needed to light the pilot. Both furnaces use hot surface ignitors. Changes filters in both. Had to remove draft motor for the Lennox furnace to remove debris that had fallen in it. Combustion analysis tested good on both furnaces. House is empty and customer has requested thermostats set to 60 degrees.
Chris D.
Commercial Service Fee Leak is coming from the rooftop unit that was installed by another company, drain was poorly position and there looks to be standing water under the supply and return trunks connecting to the package unit. Does not appear to be related to the maintenance we performed. I did reposition the drain to direct water away from that area, pictures available upon request.
Benjamin W.
Service Call Fee: pressure switch not closing with good draft. replaced switch and furnace threw a low flame sense code. cleaned flame sensor and furnace runs without issue. all checks good. customer is not interested in maintenance agreement at this time.
Benjamin W.
Service Call Platinum Client: furnace heats sometimes but shuts off early. throwing error code for low air flow. removed washable filter and furnace operates fine without airflow code. advised customer to get new, replaceable 1" air filters to replace every 30-60 days.
Benjamin W.
Service Call Platinum Client: thermostat not sending Call for heat. after replacing thermostat, system operates without issue. no error codes found, just a dead stat.
Adam R.
INSTALLED HOT SURFACE IGNITOR * UNIVERSAL
Chris D.
Performed heating and cooling preventative maintenance
Benjamin W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked air filter, cleaned flame sensor, gas pressure is good, both motors have good amp draw. combustion analysis shows safe and efficient operation.
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System - performed cleanings and operational checks of equipment. Changed Aprilaire 213 filter. Checked status of surge protector and it is working properly. Recommended humidifier for home to improve comfort during winter months as well as air purifier to keep air within the home clean. Quoted prices for each. Customer interested in humidifier and will call in to have it installed if wanting to do so.
John B.
Estimate for replacement has been scheduled for tomorrow. Customer also needs plumbing work done, we’ve got the, scheduled for next Wednesday 12-5.
Benjamin W.
Customer already had the gas company out for gas leak issue. Double checked and found no sign of a gas leak on furnace gas line.
Chad B.
Lee B.
Jim K.
Jim K.
Richard M.