Name: Matthew Gebhardt
Hometown: Parkersburg, WV
Favorite Aspect of My Job: Working with my hands to create and actual, physical solution where you can walk away feeling accomplished.
Hobbies: Big sports fan, basketball, soccer, football, spending time with my son, watching movies and anything music.
Role Model: David Hasselhoff
Interesting Fact About Me: I used to jump out of planes for a living
Best Advice to Customers: Trust the professional technicians advice and don't be afraid to ask. Many here at Grogg's love to teach you about what you're receiving and it may help you maintain your system just from acquiring some base knowledge.
Timely and professional
They techs where very nice and polite but after I asked many times if maybe my duct work had holes or unhooked I was told defiantly not that my system was old and needed replaced. After a short you tube video and tested stuff myself found my blower fan not working up to par 200$ and fixed the duct work that was loose my ac is back and works great they charged me 300$+ would not recommend groggs as they just want to sell you a new unit for 10k plus they told me the fan would be close to a 1000$ to replace fan alone
Great service . Serviceman was very friendly and knowledgeable.
He knew what he was doing explained everything and very nice person.
He was very polite and helpful. He explained the service, the need for preventive maintenance and findings. Everything was great. He said I did a good job keeping filters changed and kept clean.
The service/repair man was very prompt and courteous. He explained everything and was very kind to my husband who is hard of hearing. He made sure we understood everything and answered all of our questions.
Great service Representative.
Pleasant serviceman. Excellent service. Explained all he did.
Matt was efficient, professional, and knowledgeable. He was also very personable and pleasant to deal with. He represents Groggs well.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2010 split system w/ 16x20x1 filter. On outdoor unit found 40/5mfd dual capacitor out of range reading a 30mfd compressor side. Replaced capacitor and getting good amp draws and temperature at lines and through vents. All other checks good at this time. Would recommend surge protection for unit since it still has plenty of life left however is out of parts warranty given its age.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Split system with AA213 filter. All checks on system good at this time. Customer had a vent register issue, removed and cleared vent. Noticeable rise in gas utility bill this past heating season and was inquiring if new furnace played any part. Heating check in March showed no signs of issue with either inlet/outlet pressure at furnace and no hit on leak detector.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2016 York split system unit w/ (2) 16x25x1 filters. All checks on system good at this time. Recommend maintaining plants immediately surrounding outdoor unit to be upkept shorter to prevent suffocating unit to allow for less restricted airflow.
Performed Platinum Comfort Club Membership Tune-Up on Heating and Cooling System 2021 Ruud split system w/ AA413 filter and 600 Series AA Humidifier. Changed filter and water panel. Reset and further explained navigation of ecobee t-stat. All checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2012 York split system w/ AA413 filter. On furnace checks found inducer high on amps, however system is still operating at this time. Customer inquired about warranty replacement due to parts warranty projecting to end in November. However I explained the process and we will have to monitor the system to see if it becomes issue in future. All other checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating & Cooling System 2 system maintenance: heil split system w/ 20x20x1 filter. All checks good. Goodman package unit w/ 16x20x1 filter. Replaced evap coil on Goodman last year. System is running properly and safely at this time.
Performed Platinum Comfort Club Membership Tune-Up on Cooling & Heating System 2012 Trane split system w/ 14x25x1 wall return filter. Changed filter. Inside furnace cabinet requires moving metal glue pipe out of way to reach electronic panel door. Cleaned outdoor coil from debris. All checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2.5ton 2021 Rheem split system w/ AA313 filter. Replaced filter. Upon inspecting furnace, discovered live bird in draft inducer motor/ flue venting. Removed bird. Adjusted low side gas pressure from 3.9 to 3.7”wg. All other checks good at this time. Noticeable buildup on filter for being at 8months time. Spoke to customer about options of duct cleaning and air purification. Given uncertain evidence of cleaning needed and environment of home, advised that the REME LED option was most likely best route to take, left quotes for pricing reference. Customer may also be interested in adjusting to Cozy Plus Plan in future to better monitor equipment.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Yearly maintenance check on York split system w/ AA413 filter. Replaced filter. All checks good at this time. Customer has her daughter Sandy (phone is listed) handle her finances and will need to be billed.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2021 Ruud furnace w/ AA413 filter. Replaced filter. No centralized a/c at this time but plans for it in near future. Gas pressure in range and drawing good amps from inducer. Getting good temperature difference from ductwork.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Performed maintenance check on 2014 York split system a/c with AA413 filter. Explained operation to customer of her mini split remote and humidifier functions. Outdoor unit makes loud whine at start up for a few seconds, goes away but loses amp draw. After short period of time you can hear compressor actually kick in and then operates properly under normal amps. Advise to monitor the system and if it shows to be an issue, possibly consider a delay control method to fully vaporize refrigerant to prevent potential of liquid back flow into compressor. All other checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2006 Goodman package unit. Found capacitor out of range, replaced capacitor. Customers signed up for Cozy Plan yearly. R-22 refrigerant levels are ok. Getting adequate amp draws across components given age. Heavy soiling of condenser coil and cleaned it. Blower wheel has noticeable build up but is still currently operating properly as it can.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Maintenance check on 09 Amana split system w/ Skuttle 16x25x5 filter. Replaced filter. All checks good at this time. Customer expressed an issue causing parts to burn up a couple years prior, leading to mostly new furnace parts inside. Performed Platinum Comfort Club Membership Tune-Up on Cooling System
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