Rated 4.8 out of 1024 reviews
Rating
Reviews
Name: Ben Willard
Role Model: My brother
Interesting Fact About Me: Wrestled in College
Ben explained the problem to me and how he corrected it. He was also prompt and courteous. The Price was well below what I thought it would be.
Ben was nice.
Really appreciate getting MERV 13 filters for the furnaces Have you thought of trying to improve the ventilation in schools and day cares, making CORSI boxes, or researching and obtaining quality masks for children?
Performed heating and cooling preventative maintenance
Description of work performed for Warranty Customer: warranty fan motor.
Warranty work
Service Call Fee: condensate pump runs fine, just the drain is leaking and not allowing pump to fill. need to order new condensate trap fitting to install upon availability.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, checked air filters, cleaner burner and blower cabinet out. good amp draw on both motors. combustion analysis shows safe operation but a drop in efficiency with ~86% on a 90+ furnace. informed customer of low efficiency performance. due to age and drop of efficiency I would recommend replacement sooner than later.
Service Call Platinum Client: inducer motor is overheating and making loud grinding noise. motor is not locked up or restricted, just going bad after 18 years. order new inducer motor to be replaced upon availability.
Service Call Platinum Client: furnace going on high limit, found plugged filter from drywall dust after home remodeling. changed filter and furnace runs in heat with no issues.
Service Call Fee: pressure switch not closing with good draft. replaced switch and furnace threw a low flame sense code. cleaned flame sensor and furnace runs without issue. all checks good. customer is not interested in maintenance agreement at this time.
Service Call Platinum Client: furnace heats sometimes but shuts off early. throwing error code for low air flow. removed washable filter and furnace operates fine without airflow code. advised customer to get new, replaceable 1" air filters to replace every 30-60 days.
Service Call Platinum Client: thermostat not sending Call for heat. after replacing thermostat, system operates without issue. no error codes found, just a dead stat.
Service Call Fee: package furnace not lighting/ struggling to light. found spark ignitor and flame sensor were dirty. cleaned both and furnace lights without issue. applied 50% family discount per Justin.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure to 3.41 IWC, changed 16×20×1 air filter, good amp draw on inducer motor, high amp draw on blower motor most likely due to previous lack of maintenance. no issues with operation at this time, but may have issues with blower motor in the future. combustion analysis shows safe and efficient operation with 81% fuel efficiency and acceptable carbon monoxide production.
Performed heating and cooling preventative maintenance
Performed Platinum Comfort Club Membership Tune-Up on Heating System: cleaned flame sensor, adjusted gas pressure, changed filter (AA413). Good amp draw on both motors. combustion analysis shows safe and efficient operation.
Service Call After Hours Fee: drain line plugged causing water to build up in furnace reservoir not allowing inducer motor to pull a draft. cut furnace drain line and cleared with wet vacuum and reattached with a fernco fitting. after clearing the drain lines, furnace fires with no issue.
Service Call Fee: dead capacitor on inducer motor not allowing inducer motor to start.
Service Call Fee: gas valve having intermittent issues with opening. did not open the first two times the furnace called for heat, but lit the next two times. quoted price for new gas valve.
Service Call Platinum Client: bird lodged in exhaust vent not allowing for heat. removed bird and furnace operates just fine.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: checked air filter, cleaned flame sensor, gas pressure is good, both motors have good amp draw. combustion analysis shows safe and efficient operation.
Customer already had the gas company out for gas leak issue. Double checked and found no sign of a gas leak on furnace gas line.
Performed courtesy inspection on furnace. No issue found with system in heating operation. Tested furnace 3 times and no issues found with lighting or heating. Furnace lights and runs with good gas pressure and temperature rise.
Fresh air intake plugged up by birds nest. Blew out vent and got the nest out. Furnace running properly now. Proceeded with furnace maintenance check.
Customer went with COZY PLUS system maintenance plan and proceeded with thorough furnace assessment.
Combustion analysis shows safe and efficient operation with carbon monoxide at 32ppm and fuel efficiency of 96%. Performed heating and cooling preventative maintenance.
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