Name: Ben Willard
Role Model: My brother
Interesting Fact About Me: Wrestled in College
Really appreciate getting MERV 13 filters for the furnaces Have you thought of trying to improve the ventilation in schools and day cares, making CORSI boxes, or researching and obtaining quality masks for children?
Service Call Platinum Client: performed routine maintenance on heating and cooling systems (2 ac 2 furnaces). All 4 systems are operating properly and efficiently at this time. Some shrubs and vines growing up around outdoor units. Removed those from around the coils and base of the units. the customer still needs a 413 filter, but we are currently out of stock. deliver and collect payment for the filter when in stock.
Service Call After Hours Fee: no cooling. No codes or issues were found on indoor and outdoor boards. The only error codes thrown were server and router connection. Reset equipment and system reconnected to wifi and is running with no issue at this time.
Service Call After Hours Fee: fuse blowing in call for cooling. Wire nut on outdoor low voltage came off allowing contact to body of ac. tightened wore nut and used electrical tape to ensure hold. The system is running properly now. customer supplied a new 24v 3amp fuse.
Service Call Fee: no cooling or blower activation from safety shut-off switch in the attic drain pan. evap coil drain plugged causing drip into the drain pan. The drain pan was also plugged, not allowing the pan to drain excess water. Cleared coil and pan drains with air and wet vac. The system is running and draining properly now. The pan drain runs underneath the supply trunk, causing a bad slope and slow drainage. Recommend condensate pump if the issue happens again.
Service Call Fee: arrived to find no activation of furnace or ac. tracked high voltage issue back to a breaker box with neutral and ground reversed. also bad transformer at the circuit board. corrected the reversed wires and replaced the transformer. the test ran the system for heat and cooling. both systems operating now. ac is 28 years old and in very rough shape. would suggest replacing sooner than later.
Commercial Service Fee: compressor overheating, shutting the system off. found the system was low on r22 after cooling off the compressor. the system ran for about 15 minutes until overheating again. The outdoor coil is clean but restricted due to fins being pressed in. cooled compressor with water while charging, the system ran well for about 20 minutes before overheating again. 60 amp 3phase breaker on a 40amp max. multiple ac units are all very close to each other. scheduled lead for replacement between 1-3 pm.
Service Call Fee: ac not cooling. Found the unit low on refrigerant. The customer mentioned that it had been recharged and the motor had been replaced in the past. The customer is speaking with his wife about replacement options before making any decision moving forward.
Service Call Platinum Client: found system low on r22. Added 2lbs 12oz. Subcooling, superheat, and temperature drop are correct. the system is operating properly now.
Service Call Fee: AC not cooing well. only 10⁰F temp drop indoor upon arrival. found subcooling below factory specs. added 9oz of refrigerant. subcooling is perfect for factory specs now. 17⁰F temp drop indoor now.
Performed heating and cooling maintenance for customer
Furnace making loud noise in fan operation. The blower wheel is damaged. Ordered new warranty blower wheel.
HVAC SERVICE - INSTALLED REME HALO
Technician performed heating maintenance and supplied filter replacement.
Work performed under Quality Pledge
Service Technician performed diagnostic on furnace.
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