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Ben Willard

HVAC Service Technician

Rating

Reviews

Name: Ben Willard

Role Model: My brother

Interesting Fact About Me: Wrestled in College

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 54 customer reviews

At a glance

Grogg's Heating & Air Conditioning, Inc. has completed 25 jobs between May 2023 and June 2023.

The 15 customer reviews shown here average 5.0 out of 5.

The most recent job was on June 20, 2023.

Recent work covers Parkersburg, WV, Williamstown, WV, Vienna, WV, Mineral Wells, WV and Belpre, OH.

Reviews

Leak in the bottom of the heating unit.
Gary - North Hills, WV 26104
Excellent service! Ben Willard was very professional, knowledgeable and efficient.
Peggy - Saint Marys, WV 26170
great service
Dick - Williamstown, WV 26187
Excellent service
Called service desk Monday morning and got appointment for that day from noon to 1700, was called back and they had tech in area and would be at my place within a few minutes. Arrived and found problem. Went back to shop got part and was back in business. Great job.
Bill - Mineral Wells, WV 26150
Great Service
Stephen - Grantsville, WV 26147
maintence agreement
Benjamin is a nice young man. Very professional and explained everything well.
Ed - Parkersburg, WV 26101
Great service
Tim - Williamstown, WV 26187
Great Service
Ben was pleasant. Did a great job.
Elizabeth - Vienna, WV 26105
Excellant Service
Dick - Williamstown, WV 26187
Great service
All Groggs staff are friendly personable and knowledgeable
Curtis - Williamstown, WV 26187
Happy Customer
Have used Grogg's for a few things and will continue to use them.
Sherman - Parkersburg, WV 26104
Great Service
Ben was very informative! He answered all questions. He took his time. We felt good about his expertise!
Ball - Parkersburg, WV 26104
Great job
The boys worked hard and got the air conditioner fixed. Very professional.
Schramm - Williamstown, WV 26187
Excellent experience with Ben
I was very pleased with Ben from his phone call alerting me he was at my house through the time that he worked and left. He was very thorough and explained all he was doing. His manner was courteous, professional, and friendly. He displayed the same positive attributes that I have encountered from all Grogg’s employees. L
Smith - Elizabeth, WV 26143
Great Service
Swigart - Marietta, OH 45750

Job Locations

Benjamin W.
Benjamin W.
Performed quoted repair and signed up for new maintenance agreement.
Mineral Wells, WV 26150
Benjamin W.
Benjamin W.
Performed ac cooling check under current cozy hvac agreement
North Hills, WV 26104
Benjamin W.
Benjamin W.
Performed standard hvac tune-up under current agreement. Found cracked heat exchanger on gas package unit. Scheduled a visit for quote on new system between 1-3 today. Renewed cozy plus hvac agreement. Also applied $50 off coupon from brochure.
Vienna, WV 26105
Benjamin W.
Benjamin W.
Dead capacitor and burnt contactor not allowing ac to come one. After replacing both, ac is running smooth with good pressures and cooling.
Vienna, WV 26105
Benjamin W.
Benjamin W.
Condenser coil was extremely dirty causing lack of airflow to the outdoor unit, resulting in heightened refrigerant pressures. After washing the outdoor coil with water hose, pressures settled to acceptable levels for r22 (75/180). Airflow in the house is poor. Supply registers are crushed, haunting airflow even more. Compressor and fan motor on outdoor unit both sound very rough, but unit is now producing cool air. With age and condition of equipment I highly recommend replacing the system soon.
Glenville, WV 26351
Benjamin W.
Benjamin W.
Capped off side return, moved filter rack to top of furnace and connected plenum into return trunk. Capped off return drop. Re-situated flex duct that was kinked over the boards above furnace and strapped it to the bottom of the boards to remove the harsh bend. Added insulation to return drop and plenum. Added insulation to supply plenum. Moved exhaust vent to exit furnace from the side rather than the top to allow for filter and blower access. Re-affirmed airflow and refrigerant charge. Added a few ounces to achieve 12° subcooling.
Washington, WV 26181
Benjamin W.
Benjamin W.
Renewed maintenance plan to Cozy Plus HVAC. Performed cooling maintenance. System is running smoothly with good pressures. Cleaned ac coil with water hose. Coil was very plugged up most likely due to dryer vent right next to unit. Changed AA213 filter and applied $50 off coupon from CCM Brochure.
Vienna, WV 26105
Benjamin W.
Benjamin W.
Drain trap on Evap coil was plugged up causing overflow to drain out onto the floor.
Vienna, WV 26105
Benjamin W.
Benjamin W.
Found a few setup errors with installation on airflow, TXV bulb, and ac stage wiring. I added a jumper for y1 to y2 to get high stage cooling airflow. Re-seated TXV bulb that was upside down. Adjusted high cooling airflow to 1050cfm +10%. Verified subcooling on refrigerant charge. System seems to be running well and cooling with good airflow at this time.
Belpre, OH 45714
Benjamin W.
Benjamin W.
Replaced service valve. Pulled and held vacuum at 270micron. Weighed in 5lb 8oz of refrigerant. Tested operation. System is running properly.
Parkersburg, WV 26101
Benjamin W.
Benjamin W.
Dead capacitor not allowing ac to come on. Replace with a new 40/5mfd capacitor and tested operation. Refrigerant pressures look good, and unit is running smoothly.
Ravenswood, WV 26164
Benjamin W.
Benjamin W.
Standard AC Tune-Up. System is running well, subcooling was low. Took 12.5oz of R-410a refrigerant to correct the charge for 11° subcooling.
Parkersburg, WV 26101
Benjamin W.
Benjamin W.
There is no voltage coming out of Generac module. Customer will need to call their electrician to service the Generac as it is out of my jurisdiction.
Saint Marys, WV 26170
Benjamin W.
Benjamin W.
Coil is completely frozen inside from the txv to the lineset. Instructed customer to run only the fan all night and let it thaw, then call us back in the morning.
Parkersburg, WV 26101
Benjamin W.
Benjamin W.
Verified leak in condenser coil. Attached estimate for coil price and rough estimate for refrigerant amount.
Williamstown, WV 26187
Benjamin W.
Benjamin W.
Customer has 10&10 warranty, so parts and labor are covered. In order to replace the indoor TXV and outdoor piston, i will need to pump down the system, replace the parts, replace the existing line drier, pull a vaccuum and release the charge.
Grantsville, WV 26147
Benjamin W.
Benjamin W.
Bad contactor had blown 3amp fuse on control board shutting off all operation. Replaced contactor and fuse under 10&10 warranty.
Parkersburg, WV 26101
Benjamin W.
Benjamin W.
Dead capacitor on 16yo ArcoAire heat pump. Replaced capacitor and perform cooling maintenance under new Cozy Plus agreement. All other checks good. System is 16yo. R22 refrigerant pressures look good at 155/70. Applied $50 off coupon from brochure.
Parkersburg, WV 26101
Benjamin W.
Benjamin W.
Goodman heat pump low on r410 refrigerant. Corrected charge and verified operation
Mineral Wells, WV 26150
Benjamin W.
Benjamin W.
Customer cannot be home
Parkersburg, WV 26104
Benjamin W.
Benjamin W.
Furnace drain hose was left unattached from the drain pan trap. Water had been pooling in the inducer cabinet and leaking into the gravel around the crawl space furnace. I reattached the rubber drain hose and secured it with a hose clamp.
Belpre, OH 45714
Benjamin W.
Benjamin W.
24yo Lennox ac unit is low on R22 refrigerant. Unit (3 ton) holds a factory charge of 5lbs. With lineset length about 5.5lbs.
Vienna, WV 26105
Benjamin W.
Benjamin W.
After leak repair, found multiple electronic issues with the board and the expansion valve. Both will need replaced as well as the blower wheel on the indoor unit.
Marietta, OH 45750
Benjamin W.
Benjamin W.
Plugged up drain trap causing a water to overflow. Cut, cleared and reattached drain. Also perform HVAC maintenance under new agreement. Applied $50 off coupon.
Williamstown, WV 26187
Benjamin W.
Benjamin W.
Furnace drain accessory is cracked and needs replaced.
Williamstown, WV 26187

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