Rated 4.8 out of 1858 reviews
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Name: John Burchett
Hometown: Parkersburg
Favorite Aspect of My Job: knowing how to work on my own equipment
Hobbies: Disc golf
Role Model: Mom
Interesting Fact About Me: Born in Germany
Best Advice to Customers: pay your taxes
Very professional pleasure to have John as our technician
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Technician was courteous and helpful.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Excellent work in a friendly atmosphere.
John was friendly, thorough, and showed up earlier, which was more convenient for me
Very helpful
Fast service
They were on time but disappointing in the the price to clean a simple sensor.
John, as always, was professional and courteous. Due to default in replacement part, a new part had to be installed.
John did a good job with a new challenge. He took extra time in getting it right and repaired.
Groggs was timely on followup. The new part that was replaced has to be replaced. There was a leak in the drain tank itself.
John completed the work very quickly and efficiently.
14 yr old heil furnace. Replaced draft motor and control board.
Replaced damaged draft motor on 30 yr old carrier furnace. Expressed to customer that we cannot guarantee proper operation of furnace given the age of furnace. Unit passed combustion analysis test. Customer does not have carbon monoxide detector in home, they said they will get one. Customer was interested in duct cleaning and plasma air cleaner. Duct cleaning is scheduled for the 18th of April, plasma air will be installed then as well.
Maintenance on hvac system. System does not have any surge protection installed on it. Left a quote to added protection.
Cooling maintenance on ac and mini split system. Cleaned and replaced filters. Return duct in home had a big clump of hair, dirt, and debris. Spoke with customer about duct cleaning and air cleaner for home. Ac has surge protection on it but mini split does not.
Gas valve on package unit has failed. Ordering a new gas valve under warranty.
Customer was not having issues with ac, they just wanted it cleaned. Hvac maintenance on mini split and split unit system. Units check good.
Replaced failed transformer on 10 yr old Trane furnace. Unit had suffered a power surge causing the transformer to fail. Informed customer of our maintenance plan and option of adding surge protection to units.
Blower motor has failed. Warranty motor and limit switch have been ordered and we will be back after parts are received. Customer has a 10&10 warranty.
Two 18 yr old Goodman systems. 24 v wire leading to ac unit that controls upstairs system was not wired correctly from when we replaced control board in the winter. After wire repair we found that both ac units are low on outdated r22 refrigerant(2-3lbs each). Blower motor for upstairs sounds awful as well. Given age of equipment and likelihood of potential other part failures I do not recommend repair. Customer is getting an estimate today for new equipment scheduled 11-1.
Cooling maintenance check. Ac is 26 years old and in poor condition. Condenser coil is deteriorating. Contactor makes a loud buzzing noise. Capacitor is testing out of tolerance range. R22 refrigerant is low, maybe 2-3 lbs. Given the age and condition of unit repair is not recommended. Customer has requested to get an estimate for a new system. Estimate is scheduled today from 3-5pm. Customer also requested an appointment with the plumbers to flush his tankless hot water heater. Appointment for plumbers is scheduled tomorrow first appointment.
10 yr old York heat pump. Compressor was not running when I arrived. Reset power to outdoor unit and unit started running. Suction pressure plummeted in heat mode. Pressures were good in cooling mode and good temperature drop. Unit has a restriction in refrigerant line that only effects the heating side for heat pump. Customer has elected to just use gas furnace for now since ac is still working. When I removed cap to true suction valve I could see refrigerant leaking out of it. Changed Schrader valve core on true suction valve today to eliminate leak.
Customer claims that furnace was making a loud noise yesterday when running. Said it sounded like a lawn mower. Unit was not making that noise for me where is was there. Filter was pretty dirty. Changed customer supplied air filter while here. Looked over furnace and didn’t see anything to be alarmed with, unit is operating as it should.
Customer wants a Reme halo installed. They have some water issues with foundation in basement at time and are worried about mold. Discussed with them our iaq special we are running this month . They have decided to get duct work cleaned as well. They are on the schedule for April 17th for duct cleaning and reme install.
2005 Gibson furnace has multiple issues. Initially board flashing code for failed ignition. Found that gas valve was not opening. Valve was stuck, when I applied voltage to it I was able to free it. After I got unit to light I found that gas valve had and output of 6.6 inwg( that is double of what it should be). Adjustment screw does not change pressure like it should so valve is stuck putting out way to much pressure. Furnace is only able to run for a few minutes before shutting off from overheating. When it was running the board was flashing a low flame sense code. Draft motor was caked with cat hair and is pulling high amps. Drain nipple for vent pipe is broken which has caused water damaged inside burner cabinet. Furnace is in terrible condition.
Maintenance on hvac system. Installed new eco bee 3 thermostat. I did not have filter size needed on van but current filter in system still has time left before changing.
Maintenance on package unit. Filter was not in need of a change. Customer bought two filters today.
Cooling maintenance check. Changed air filter and cleaned drain. Surge protection is still in good working order. Left customer information about duct cleaning and Reme halo air cleaner.
Maintenance check on hvac system. Weather king furnace in basement is 21 years old and is in rough shape. Burner cabinet has rust under draft motor. Customer has had to replace igniter on furnace several times. Confirmed that furnace is putting out proper voltage to igniter. Capacitor for draft motor and blower are testing weak(3.2 and 12.7 mfd). Also pvc vent for exhaust has water leaking out of it near top of furnace. Ac is 20 yrs old and has a couple of issues as well. Dual cell capacitor is testing weak on compressor side and unit is also low on outdated r22 refrigerant, maybe a couple of pounds. Given to amount of repairs, age of system, and overall condition of split system I do not recommend repair. Mini split unit is running well but filters have not been cleaned on a regular basis. Filters very dirty and blower wheel is filthy. Unit has a smell to it when ac runs due to blower wheel. Recommended cleaning wheel and adding air cleaner to mini split. Customer also has a water le
Water panel was not sitting in drain port properly. Repositioned water panel to drain properly. Also tightened bushing on water solenoid. Cleaned up water puddle on floor.
Cooling Maintenance check . Replaced failed single cell capacitor for fan on ac unit. Did not have filter size aa501 on van to replace. Customer is going to order more and change themselves. Spoke with customer about adding surge protection to equipment and about updating their carbon monoxide detection in the home.
Customer has multiple gas leaks in the home. Leaks not tied to boiler system. This would be a plumbing job. Gave instruction to customer to shut gas and power off to the boiler. Customer had questions about switching to different kind of gas pipe and pricing that I was not equipped to answer.
2006 rheem ac unit. Replaced failed contactor and weak capacitor (45+5). Scheduled duct cleaning and Reme halo for April 14th
Control board
14 yr old Nordyne furnace. Customer had replaced blower motor themselves. Set screw did not get fully tightened onto motor shaft when caused damage to new motor and blower wheel itself. I do not recommend repair on this unit. Customer has had multiple issues with this furnace and has requested an estimate to get new system. Estimate scheduled today 3-5pm.
21 yr old mobile home furnace flashes code 2 for pressure switch. Draft motor is not running properly. Checked heat exchanger and found that it is cracked. Customer is getting an estimate today 1-3 pm for new furnace.
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