Rated 4.8 out of 1694 reviews
Rating
Reviews
Name: John Burchett
Hometown: Parkersburg
Favorite Aspect of My Job: knowing how to work on my own equipment
Hobbies: Disc golf
Role Model: Mom
Interesting Fact About Me: Born in Germany
Best Advice to Customers: pay your taxes
Clearly a great tech. Clearly explained the problem and provided a corrective action that will work.
Grogg’s serviced my heating/cooling system twice this week for two different services & I must say I am very pleased & impressed with their professionalism, prices, & the excellent job they did for me. They came when said they would & were very happy to answer all my questions.
Very pleasant knowledgeable employee
The recommended surge protector was needed and the price for the product and installation was an offer that could not be passed up.
I only worried because the filter wasn't changed
The representative was quick to show up once we contacted the company. He was very friendly and explained the problem with our existing unit and gave us options for a new one.
Response from Grogg's Home Services:
So glad we could provide you with a good estimate. We appreciate you giving us the opportunity and the great review as well.
Friendly, courteous and very prompt.
I have been more than pleased with Grogg’s. From the first couple of phone calls to get an appt for a service call, the voices on the line were friendly and prompt in getting me an appt, to the technician, John, working hard to locate and repair the problem, to the salesman, Joe, who was friendly and knowledgeable, helping me to make decisions on which new unit to purchase, and then even loaned window units to use until my new system arrives. This is why I always trust and rely on Groggs and have for years.
John and his team were great and office personnel great also
John was very nice and friendly. He explained everything he found with my furnace and air conditioner and what he did. Also called the office about getting an updated quote for possible replacement of the system.
Service Call Platinum Client- no faults present. Alarm history shows low refrigerant pressure code last night. Started system on a 58 degree morning and found system with a suction pressure of 115 and liquid of 193. Sub cooling of 4 degrees. System is cooling well(thermostat temperature of 70, supply temp of 47. Also changed air filter.
Description of work performed for Warranty Customer- replaced failed capacitor (40+5) under warranty
Service Call Fee:9 yr old York has a hole in the heat exchanger causing the fires to shoot back into the burner cabinet. Ordering a new exchanger under warranty. Also installed and carbon monoxide detector.
Service Call Platinum Client- 6 yr old carrier furnace. Draft motor unable to start. Removed three birds from motor. System is operating again. Preformed maintenance today on hvac system. Ac unit is a 2004 trane and it is low on r22 refrigerant. Customer has declined refrigerant today, she plans to replace the unit in the spring. Customer has dust problems in the home. Installed plasma pure air cleaner and scheduled a duct cleaning for Wednesday the 28th. Also discussed water filtration and tankless water heaters but customer wants to hold off on that for now.
Service Call Platinum Client-18 yr old carrier package unit. Customer says that it wouldn’t heat and that the blower would not shut off. They removed disconnect. When I put power back to the system the unit fired up and reached set point temperature of 80 degrees. Customer has had issues with the unit the last few years and has requested an appointment next week to get a quote on a new unit. Appointment is scheduled Monday 9-11am.
Commercial Service Fee: arrived to find system not running with a call for cooling. Found that the door on furnace was not making good contact with door switch preventing power being applied. Applied foam foam tape to panel and made sure panel was seated properly so that the switch was pressed in. System is cooling again.
Service Call Platinum Client- found restriction in outdoor unit after txv. Ordering new txv .
Service call
Service Call Fee:4 ton 9 yr old Goodman unit has suffered a compressor burnout. Compressor plug was blown off and refrigerant has leaked out. Estimate repair is $3-5k. Unit is not under warranty. Disconnect was sitting on top of box when I arrived and all the screws holding the top of the unit down are missing. Condenser coil has a blanket of dirt around it, furnace is operating without a filter, and hot water tank is leaking water. Customer has requested an estimate for replacement. Estimate is scheduled today 9-11.
Service Call Platinum Client- replaced water panel for humidifier and carbon monoxide detector. Outdoor unit has a failed fan motor. Will order a new one under warranty and return after receiving part. Customer is signing up on maintenance for this address and for her other house at 502 maple st on todays visit.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Replaced weak capacitor under warranty on condenser.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Heat strip for emergency heat is not working. Will order a new heat kit under warranty. Reme halo head has failed and is out of warranty. Customer requested new halo be put in.
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