Rated 4.8 out of 1313 reviews
Rating
Reviews
Name: Kyle Perry
Hometown: Grafton, WV
College: Suny Oneonta NY and Electrical Engineering
Favorite Aspect of My Job: Helping customers feels as comfortable in their home as possible.
Hobbies: Fishing and outdoors.
Role Model: Albert Einstein
Interesting Fact About Me: I worked in the coal mines for 4½ years.
Office staff was very helpful in rescheduling appointment. and technicians answered all my questions confidently.
Very knowledgeable technician
Josh and Allen and all the crew were great to work. They worked in a professional manner and were very friendly. I would recommend them to anyone needing a Furnace installed.
Very pleased that the technician explained the problem so I could understand !
OK, This survey will be for both trips this week to keep our hvac up and running. If all your techs. are as courteous, efficient, knowledgeable, and just a nice as Kyle you have a winning team for sure. Keep up the great service. Thanks
Above and beyond to get it done is shorts time with professional attitude
Very pleased with company
Your tech Klye went above and beyond to make sure that our problems were solved and that we had heat on one of the worst cold nights of the season. Kyle is to be commended and he is an employee that others should strive to be.
Very impressed with Kyle. He is extremely professional and friendly. Happy we went with Grogg's. Kyle arrived in 10 degree weather and stayed with the task until he found the trouble and had us up and running. Great Guy.
Kyle was courteous and professional and knew exactly what he was doing. Highly recommend.
Groggs was able to come same day and fixed furnace within an hour. However I did feel the replaced part was overly priced.
Service Call Platinum Client york affinity with affinity thermostat. complaint was unit was not shutting off. did put both phsycrometers and thermostat read withing 1.5 degree the whole runtime did let thermostat satisfy twice and both condenser and furnace shut off as needed. pressures were 115/265 coil temp 35 (return temp 67) could not get thermostat to hold Call everything worked properly. however did find txv bulb loose did correct also thermostat is located in a room below return with one supply and a number of windows did close blinds and shut door and temp split from probes almost went within a degree in 5 mins
Service No Charge r-22 unit from 1997 low on r-22 refrigerate. did advise customer of price per lb he declined to charge it. he also declined the monthly maintenance plan after being informed to pay the service fee. customer also did not have means to pay service charge. was informed to try and pay by the end of the day. customer wants to go through home warranty first to see if they will replace or repair. I did inform him we don't do home warranty work.
Service Call Platinum Client found gas union outside of cabinet to be leaking did confirm with bubbles. did manage to tighten union to stop gas leak also confirmed with bubbles. attached before repair and after repair pictures to Work order. no gas leaks at this time did bubble check every other connection to be sure
Service Call Platinum Client found cpvc drain that we connected to to be clogged used nitrogen cleared drain verified clear drain then did put vinegar in traps also. did check pressures due to history 112/259 coil temp 36.6 @ 60 ambient no issues at this time
Service No Charge found gas supply to valve to be turned off nothing wrong with gas valve cycled furnace multiple times no issues
Performed Platinum Comfort Club Membership Tune-Up on Cooling System compressor amps 6.02 fan amps .96 capacitor checked while running 35/5.9 r22 pressures 61/166 ambient temp is 58 coil sat was at 35 did set up quote for new system
Service Call Platinum Client pressures were 113/266 did drive up liquid Saturation to 80 degrees ambient temp is 50 vapor Saturation is 34 return temp is 67 customer complaint was had to keep turning down thermostat to get unit to kick on did find that thermostat was scheduled to cool to 78 did set all days to 68 do believe this was the issue pressures looked good Givin the ambient temperature.
Service Call Platinum Client customer attempted to change ecm motor had wiring in airhandler to be incorrect. did rewire entire unit. found contactor to be bad as well as ecm motor to be fried motor will start and run for a second and repeat to try to run didnswap ecm with old motor and same outcome did quote ecm motor customer decided to replace ecm.
Service Call Platinum Client did replace pressure switch verified operation fired multiple times inducer pulling 1.80 switch rated for 1.5 all in working order
Service Call Platinum Client tested humidity in home with My psychometer tested at 41 percent typically want the house between 35-45 percent anything above 45 percent can start mold growth humidifier working fine. did change both pad and filter 413 and did renew two year a check. also sold duct cleaning scheduled for may 31
Service Call Platinum Client furnace is 20 plus years of age did explain furnace is in poor condition and may think about replacing customer agreed set lead for 4-6-22
Service Call Platinum Client goodman unit found to be empty on refrigerate customer will like a quote to replace did set up for Don to update quote
Performed Platinum Comfort Club Membership Tune-Up on Heating System passed all manufacturing parameters Performed Platinum Comfort Club Membership Tune-Up on Cooling System capacitor did test out of range did replace capacitor did also add surge protection to outdoor unit due to customer having power issues. pressures 133/267 vapor Saturation was at 43 degrees compressor amp draw was 6.12 fan amp draw was .64 did wash coils did not find any other issues with outdoor unit
Performed Platinum Comfort Club Membership Tune-Up on Heating System coo read 70 ppm (is elevated ) 5.5 % 02 blower amps 5.21 inducer 1.55 blower cap tested within range pulled blower motor to inspect heat exchanger did nit find any cracks however heat exchanger is in very poor condition would suggest replacing unit before heat exchanger fails Performed Platinum Comfort Club Membership Tune-Up on Cooling System pressure were 114/229 38 degree Saturation temp capacitor tested while running tested at 39.8 /4.9 all within range no contactor cleaned coils System is from 2009 do recommend replacing system if any repair is needed did add filter size
Performed Platinum Comfort Club Membership Tune-Up on Cooling System pressure were 128 /298 liquid sat above 80 coil temp 36.9 coils cleaned capacitor tested within range contactor looked good no signs of carbon tracking do recommend adding surge protection Performed Platinum Comfort Club Membership Tune-Up on Heating System heat strips pulling 22.1 amps bank 1 bank 2 pulling 19 amps bank 2 blower capacitor tested at 9.98 of 10 blower amps approximately 3.56 did not find any issues with furnace
Performed Platinum Comfort Club Membership Tune-Up on Cooling System heat pump pressures were 78/320 did clean coils did find a failed single run capacitor on fan side did replace compressor amp draw was approximately 6.98 amps fan .76 did not find any other issues with condensor Performed Platinum Comfort Club Membership Tune-Up on Heating System maintenance on unico tested capacitor blower amps were 5.56 heat strips pulled below 19 amps on both banks temp rise with heatpump was 32 degrees @55 ambient did not find any issues
Service No Charge did not find any issues with systems however the bryant for furnace in garage is old and is on its last leg compressor pulling high amps and is r22 as well as main system is r22. do recommend replacing unitts if issue occurs did nit find any issues with other two units. customer declined maintenance plans on units
Performed Platinum Comfort Club Membership Tune-Up on Cooling System changed filter and humidipad pressures were 128/299 Saturation was 38 degrees 22 degree split capacitor tested within range outdoor unit was dirty did wash condensor coils did add plasma pure to system to help improve indoor air quality compressor most were @ 5.98
Performed Platinum Comfort Club Membership Tune-Up on Cooling System pressures were 131/260 coil temp was 45 degrees subcooling was at 5 capacitor tested within range (40/5) compressor amp draw 5.56 fan amp draw was .68 did wash coils did not find any issues with ac at this time did talk to customer about reme halo and did quote reme will really help with indoor air quality.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System found dead capacitor on outdoor unit replaced compressor drawing 11.11 amps fan 0.81 amps pressures 118/261 vapor Saturation is 39.9 filter was pretty dirty and did replace filter no issues with system at this time
Performed Platinum Comfort Club Membership Tune-Up on Cooling System unit is from 2020 registered under different homeowner (no warranty did confirm through jonstone.) unit is 3 tons and was paired with ac coil from 2009 that is a 4 ton coil. also has no line dryer added. pressures were 80 / 285 coil Saturation temp was below freezing pressures were low do believe their to be other issues. did set up lead for may 3 2022 Performed Platinum Comfort Club Membership Tune-Up on Heating System found goodman furnace from 2009 to be in very poor condition coo reading 250 (elevated) gas pressures set to 3.25 still no result blower cabinet very dirty as well as wheel. do recommend this unit to be replaced
Performed Platinum Comfort Club Membership Tune-Up on Cooling System pressures were 115/298 sc 12.3 super heat 9.8 capacitor tested at 44/ 5 contactor looked good no pitting or carbon tracking cleaned coils with solution cleaned put electrical components compressor amp draw was 6.59 fan motor was 0.65 did not find any issues with condenser unit at this time
Performed Platinum Comfort Club Membership Tune-Up on Cooling & Heating System washed coils pressures 114/270 sat temp 37 degrees sc 9.3 sh 12.5 cap tested at 39.1 /5.02 compressor amps 5.57 fan 1.45 contactor looked good no pitting or carbon tracking. did not find any issues
Service Call Platinum Client found herm terminal to be charred off did repair to allow unit to cool unit is over 20 years old did set lead for may 2
Performed Platinum Comfort Club Membership Tune-Up on Cooling System pressures were 120/233 sc 7.1 sh 11 coil temp 37.8 temp drop was 19 degrees capacitor tested 41/4.67 compressor amp draw 5.56 fan 0.63 amps did not find any issues with outdoor unit.. indoor unit ac only no heat strips ecm pulling 1.55 amps did clear drain and add vinegar did not find any issues
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