Rated 4.8 out of 1858 reviews
Rating
Reviews
Name: Doug Hatfield
Hometown: Bridgeport WV
College: Fairmont State
Favorite Aspect of My Job: Helping People
Hobbies: Camping, Hiking and Fishing
Role Model: My Father
Interesting Fact About Me: My arm is titanium
Best Advice to Customers: Keep up with preventative maintenance
He is very thorough and answers all my questions, as dumb as some of them are sometime!
they were wondeful
Response from Grogg's Home Services:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Groggs did an excellent job
I'm new to the area and called Groggs on a local recommendation. I couldn't be happier with the service! From the person who answered my call to the scheduling, technician, work done, plain-language explanation of service, and pricing, all was excellent.
Doug was good to work with, provided great customer service, and represented Grogg's very well. Hope to have him back when called again
Technician did complete system check and cleaned heat pump unit.
Mr Hatfield was very professional and we felt confident in his work. Highly recommend him
Response from Grogg's Home Services:
Thank you so much for taking the time to leave us this amazing review!
Groggs has the most hvac techs than other companies
Doug was friendly, competent, efficient and very considerate not to bring mud into the house.
Came same day to help us!!Very impressive!!
Excellent work; looking forward to noticing a difference in our air
Doug was very professional and knowledgeable. He reviewed what was being done as the service. He offered suggestions about the filters. Gave the furnace and air conditioner a thorough inspection. Doug was also personable and I felt comfortable about the service performed.
Customer is wanting a Comfort advisor
Ignitor has failed
HVAC Maintenance - C
Install Warranty Damper
HVAC Maintenance - C
HVAC Maintenance - C
HVAC Maintenance - C
HVAC Maintenance - C
Service No Charge Upon inspection found unit to have a wire disconnected from pressure switch. Replaced wire and unit is running beautifully.
Service No Charge Replaced screw in fuse.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Cleaned flame sensor. Ran combustion analysis.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked filter. And cleaned flame sensor. Ran combustion analysis and aklso checked gas pressure.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked dehumidifier and can see where it will need a new filter after the first of the year. Cheacked humidifier it also will need a new water board after the first of the year. I also checked the remi halo. Furnace is running good at 98% efficiency.
Work performed under GHAC Quality Pledge: Upon inspection found unit to have a leak on flue. Reglued and asked customer to leave off for a couple hours to make sure it dried good.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Work performed under GHAC Quality Pledge: Returned to customer to adjust remi halo to cut down on odor.
Service No Charge Upon inspection found unit to have a burnt and cracked heat exchanger. Releasing excessive amounts of co into the home. Unit needs replaced as soon as possible.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections on both units. Cleaned flame sensors Checked drains and gas pressures on both units. Replaced a 16x25x1 filter that was customers.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Cleaned flame sensor. Reglued flue due to excessive water leaking.
Service No Charge Upon inspection found unit to have an intermediate flame sensor. With no access to it due to brick wall.
Service Call After Hours Fee Upon inspection found unit to have a failed limit switch.
Service Call Fee Upon inspection found unit to be very old and dirty blower motor is caked with debris. Vents are full dust and debris. Customer has hardly any airflow. I suggest a new unit.
Service No Charge Upon inspection found units 10x20 dampener failing. Needs replaced. Waiting on price from dealer.
Flat Rate Labor Installed 10 ft of 8inc flex duct.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections on customers boiler.
The last home service provider you'll ever need!
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