Rated 4.8 out of 1583 reviews
Rating
Reviews
Name: Doug Hatfield
Came same day to help us!!Very impressive!!
Excellent work; looking forward to noticing a difference in our air
Doug was very professional and knowledgeable. He reviewed what was being done as the service. He offered suggestions about the filters. Gave the furnace and air conditioner a thorough inspection. Doug was also personable and I felt comfortable about the service performed.
Doug Hatfield came early to fix our air conditioning. He told us what was wrong, was very informative as to what we needed, and then went on to complete the job. He was quite professional. We appreciate his service to Groggs and the community.
for your information i have told each representative about the air registers in my living room and have not yet received a response from grogg. when they were originally put in they did not fit. the installers broke off the part that enables you to close them and said they would later bring registers that would work. it has been almost been 3 years and we still have not had a response.
Very nice gentleman, respectful and got right to work. Explained everything in detail when I didn’t understand.
Doug, our technician, did an excellent job. Quick and efficient. Explained things about our new thermostat. Easy to talk to and friendly. Made sure we were satisfied with everything before leaving. Would definitely recommend to anyone needing their services. Will call again in future if needed. Thanks for being there.
Prompt and knowledgeable service with Groggs.
Mr. Doug Hatfield was very polite and thorough with his inspection. He made suggestions on what he felt would benefit the operations of both of them. We took his information seriously and invested in surge protectors and a Plasma Air product to help with filtering the impurities in the air. We appreciated his service and have requested his assistance when installing our order. Thank you!
Work performed under GHAC Quality Pledge: Upon inspection found thermostat running normal. Checked and cleaned all electrical connections.
CLEAN & REPAIR PVC CONDENSATE DRAIN
Service No Charge Upon running full maintenance found air filter clogged. Let customer know. Unit was running very low on refrigerant causing a coil to freeze and drain water in basement. Customer asked for a comfort adviser.
Service No Charge Upon inspection found unit to have a clogged drain just blew it out with nitrogen.
Commercial Service Fee Upon inspection found unit to have a complete dead capacitor. Replaced with new 45/5 capacitor. Spoke with customer about adding more runs to an already overworked system. Advised to save that up and replace with new system.
Plasma Air products are mounted in the central air conditioning system of any building. As air passes over the products, millions of positively and negatively charged ions are formed – just like in nature.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures. Checked and cleaned all electrical connections. Also checked capacitor. Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Cleaned flame sensor. Checked filter customer has a new 413 in with two spares.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked and cleaned all electrical connections. Checked refrigerant pressures. Performed Platinum Comfort Club Membership Tune-Up on Heating System Replaced skittle filter. Checked and cleaned all electrical connections. Cleaned flame sensor.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Performed Platinum Comfort Club Membership Tune-Up on Heating System
Service Call Fee: Upon inspection found unit to have bad board. Needs replaced
Service Call Fee: Upon inspection found unit to be almost completely empty on refrigerant. Found leaking compression fitting in basement.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures they are good at this time. Checked and cleaned all electrical connections.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked and cleaned all electrical connections. Checked capacitor. Checked blower motor and filter as well. Unit is in great shape.
Service Call Fee: Upon inspection found unit to have clogged drain under the floor in crawl space. Cut line blew out with nitrogen.
Service Call Fee: Upon inspection found unit to have dead fan and compressor. It is an old r22 unit and will have to be replaced.
Service Call Fee: Upon inspection found unit to be very low on R22 refrigerant. Customer requests comfort adviser after I told him it’s best to replace unit.
Service Call Fee: Upon inspection found unit to have flex duct disconnected in multiple places. Two capacitors filed. Reconnected flex duct and replaced two capacitors.
Service Call Fee: Upon inspection found unit to have a bad control board and burnt blower motor.
Service No Charge Upon inspection found unit to have a compressor pulling very high amps with two jump starts on it. I also found old r22 unit to have a bad condenser fan motor bad. Unit needs replaced.
Service Call After Hours Fee Upon inspection found unit to have a dead blower motor and extremely low on refrigerant. Unit is an older r22 and needs replaced.
Service No Charge Upon inspection found unit was over charged and a failed capacitor.
Upon inspection found unit had a dead capacitor. Replaced with a new 45/5 capacitor.
Service Call Fee: Upon inspection found unit to have a dead nest thermostat.
Service No Charge Upon inspection found unit had a clogged drain line. Took apart and blew out with compressed nitrogen.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked and cleaned all electrical connections. Replaced capacitor. Charged system with 2lbs of 410 A. Checked air filter and blower motor. System now has a delta t of 16.4.
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