Rated 4.8 out of 1790 reviews
Rating
Reviews
Name: John Thompson
Favorite Aspect of My Job: I work everyday
Hobbies: Work
Role Model: My dad
John went above and beyond. The work was done right and I don't foresee any issues in the future. Additionally, he inspected previous Grogg's work and plans to bring it up to his standards.
Service was good, just thought the price was high
Quick service was able to be scheduled. Very efficient and capable and pleasant service technician. We are very appreciative.
John Thompson did an excellent job of repairing a leak without having to tear out a wall.
Was timely and professional.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
very good job , very pleased.price was outrageous.
Arrived on time and were pleasant and courteous. They did excellent work
Work was quoted at $328. Plumbers told me of unexpected/unquoted repair issues encountered during day of repair. I wanted to understand these things do happen. My quoted amount of $328 became $904… I’m an older person on a fixed income.. on the positive, repairs are guaranteed for 1 year.
Grogg’s did a great job installing our new hot water heater. Professional and friendly.
John arrived at my house ready to give me a quote for some plumbing work. He had to go under my home into a crawl space. He went in, took pictures of the work while his partner was working on a quote for me. He was very nice and we chatted a bit while I was getting my quote put together. Very nice personality.
Would use them again
John Thompson has always provided excellent service to Christ Lutheran Church.for the past 20 years. He always answers questions and will give advice to care for your investment. John also thinks ahead and makes sure if we would have a problem we have the equipment to fix it as quickly as possible. Wonderful service!
Trench and 3/4” water line from meter to backside of house, trench and hook into the sewer system, connect all drains and run them into the main sewer.
Plumbing Maintenance
Tankless and ION 6
Right Bowl Lavatory is not Hooked up to Main Drain in Crawl Space.
Service Call Fee - Could not get Anything to Back Up. Flushed Many Times and Ran Loads of Water. Nothing Showed in Either of the Cleanouts. Called City to have them Check Their Side of Things.
Service No Charge - Troubleshot Sewer Gas Smell, Seen a Crack in the Top of the Main Sewer Line at 25ish Feet, with the Drain Camera,that Could be Causing the Gases to Leach Out. Found a Partial Clog at 12ish Feet. Ran Snake to Break it Up. Ran Camera Again to be Sure Blockage was Cleared.
Service Call Fee - Removed Leaking Pressure Gauge Below Regulator and Installed New Bushing and Gauge, Cleaned Existing Copper Lines. Gave Quote to Replace Water Softener Isolation Valves w/ Fittings.
Misc. supplies - Added wood block to sure up faucet and caulked around escutcheon
Customer is very dissatisfied with the maintenance side of Groggs. Has purchased a lot of equipment and service plans and feels he is paying too much for maintenance. Customer has also tried many times to contact his salesman Keith and has not been contacted back.
Service Call Fee - Troubleshot Hot Water Tank. Diagnosed Temperature Sensor Failure. Gas Valve went Bad. Gave Quote to Install a New Tank, 40 Gallon Natural Gas.
GAS LINE WORK
Service Call Platinum Client - Removed and Replaced Customer Provided Toilet with New Closet Flange, Wax Ring, Johnny Bolts, Caps, Supply Line, Tee and Chrome Stop. Disposed of Old Toilet. Replaced Lavatory Faucet with New Trip Waste, Supply Lines and Installed 1/4 Turn Chrome Stops. Replaced Chrome Stops For Kitchen Faucet.
Service No Charge - Removed and Replaced 1/2” Water Pressure Regulator with Isolation Valve and Pressure Gauge.
Service Call Fee - Customer had Toilet Pulled, Ran Snake Many Times up to 90 Feet to Clear Blockage. Reset Toilet with New Wax ring, Johnny Bolts, Caps, and Supply Line. Excessive Water Pressure, 115psi Recommended Replacing 1/2” Water Pressure Regulator.
Service Call Fee - Cut Out Leaking Fittings After the Water Meter in the Basement. Installed New Pex Pipe and Fittings to Repair Leak with an Isolation Shut Off Valve. Troubleshot and Diagnosed Drain Leak, Ran Water From Every Fixture, Making Sure Nothing Shows Up Other than the Washing Machine Drain. Busted Mortar and Cut Pipe to see that the Pipe was Pushed into a Clay Pipe. Installed a 3” Fernco Cap to Be Rid of Leaking Through Mortar. Stuffed and Cemented Other Side of Drain Pipe that is Going into the Wall.
Service Call Fee - Trouble Shot AO Smith 40 Gallon Electric Hot Water Tank and Found that Breaker was Tripped. Reset Breaker and Found that the Bottom Element of HWT isn't Working. Drained Down HWT and Removed and Replaced Bottom Element. Refilled HWT and Checked for Proper Function. Called AO Smith and had them Send a Warranty Element for Backup. Electrical Wire and Breaker Need to be Replaced and Properly Sized. Has 12AWG Wire and a Double Pole 20Amp Breaker, Needs 10AWG Wire and a 30Amp Double Pole Breaker.
Service Call Platinum Client - Removed Leaking Chrome Traps and Kitchen Drain Assembly. Installed New Basket Strainer and All New Tubular Drain Assembly with Traps.
Service Call Fee - Gave Quotes to Install New Toilets and Hot Water Tank.
Service No Charge - Cut/Busted Concrete in Basement Around Floor Drain. Cut Drains and Ran Camera Down Stream 25' Until it Stopped at the Foundation, Located Head 2' from the Corner of the House. Capped Drain Lines and Filled Hole with Drywall. Cut and Capped Drain Behind Furnace. Installed Condensate Pump and Ran Humidifier and Coil Condensate to it. Pumped into Drain Vent for Grinder Pump. Installed Drip Tube on T&P Valve. Checked Everything for Proper Function.
Service Call Platinum Client - Inspected, Drained/Flushed and Refilled AO Smith ProLine 50 Gallon Natural Gas Hot Water Tank. Added Salt for Water Softener. Performed Home Inspection on All Plumbing Fixtures. Water Pressure - High, 105psi. Water Temperature - 120°F. Master Bathroom does not have a Pop Up Assembly and Lavatory Faucet is in Bad Shape, Recommended Replacing Both. Tightened Toilet Flush Handle and Fill Valve is Not Adjustable in Upstairs Master Bathroom, Toilet Double Flushes, Recommended Rebuild. Adjusted Toilet Fill Valve Air Gap and Tightened Flush Handle in Upstairs Gues Bathroom. Gave Quote for Water Pressure Regulator. Accepted. Need to Schedule an Appointment.
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