Name: John Thompson
Favorite Aspect of My Job: I work everyday
Role Model: My dad
Arrived on time and were pleasant and courteous. They did excellent work
Work was quoted at $328. Plumbers told me of unexpected/unquoted repair issues encountered during day of repair. I wanted to understand these things do happen. My quoted amount of $328 became $904… I’m an older person on a fixed income.. on the positive, repairs are guaranteed for 1 year.
Grogg’s did a great job installing our new hot water heater. Professional and friendly.
John arrived at my house ready to give me a quote for some plumbing work. He had to go under my home into a crawl space. He went in, took pictures of the work while his partner was working on a quote for me. He was very nice and we chatted a bit while I was getting my quote put together. Very nice personality.
Would use them again
John Thompson has always provided excellent service to Christ Lutheran Church.for the past 20 years. He always answers questions and will give advice to care for your investment. John also thinks ahead and makes sure if we would have a problem we have the equipment to fix it as quickly as possible. Wonderful service!
On time, polite and knowledgeable. Prices were a little high, but that isn't the technicians fault.
Did the job, was very nice
Arrived early, and were very efficient and professional.
Called for estimate.Liked what was offered and they installed right then and there.
Excelent and timely work
We use Grogg’s a lot because of the great service — and this visit was no exception! We were able to get an appointment within a short timeframe; I was notified when the technicians were on their way; John and Zack (?) were both pleasant; they applied themselves to the task diligently; John suggested an approach that improved our situation, and was done within an hour. Wonderful!
Service Call Platinum Client - Drained/Flushed and Refilled 50 Gallon Electric Hot Water Tank. Performed Home Inspection. Water Pressure is Excessive - 125psi Recommend Water Pressure Regulator and a New Main Shut Off Valve. Water Temperature - 125°F. Hot Water Tank Only has One 20Amp Breaker, Allowing 120Volts - Needs 220Volts. No Thermal Expansion Tank. Basement "Kitchen" Sink Faucet Valve Cartridge is Bad - Not Letting Hot Water Through. Drain is Flex and Not Trapped. Old Chrome Stop in Upstairs Bathroom, Right Bowl Hot Side and Behind Toilet.
Service Call Platinum Client - Ran Tons of Water into Washing Machine Drain to Check for Proper Drainage. Removed and Replaced Washing Machine Valves. Drained Down Hot Water Tank, Installed Hot Water Heater Drain Pan. Filled and Re-lit HWT. Installed ½" Water Pressure Regulator in Crawl Space with Unions and Main Shut Off Valve. Customer Wants a New Water Alarm for Washing Machine and Needs Battery Replaced for Existing Water Alarm.
INSTALLATION - Redid Gas from Existing 1" After Regulator Outside where reduced to ¾", Ran 1" with Union, Painted, and Caulked, Inside of House and Connected to Existing ¾" Inside. Re-Routed ½" Gas Line Away from Wood Burner and Reconnected to the Furnace and Hot Water Tank. Ran New Line for Stove Downstairs. Performed all Work as Quoted.
Service No Charge - Installed 3/4” Water Pressure Regulator with New Main Shut Off Valve, Gauge, and Unions. Tagged Valves. Pulled Toilet, Flange was Not Set High Enough, Installed Flange Spacers with a New Flange, Sealed Hole Up Under Toilet. Properly Strapped Fallen Water Lines Where Thermal Expansion Tank is in Crawlspace. Installed Air Gap Fitting onto Drain for Water Softener Regeneration Line. Set Water Pressure at 65psi.
Service Call Platinum Client - Ran New 1” Gas Line from Existing 1” Gas Line to the Garage (followed old 1/2” Gas Line Route) to Install Tankless Water Heater. Ran New 3/4” Hot Water Supply From Old Hot Water Tank in the Crawl Space to the Garage Tankless. Installed Water Pressure Regulator with Gauge and New Main Shut Off. Ran 2” Drain with Trap for Condensate Line. Checked All Connections. Installed New Tankless Water Heater with Valves, Unions, Flush Kit, Condensate Pump, and Gas Regulator. Properly Strapped all Water and Gas Lines in the CrawlSpace and Garage. Removed and Disposed of Old Hot Water Tanks in CrawlSpace. Removed and Replaced Sump Pump that was not working.
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