24 Hour Emergency Service
Name: Kyle Perry
Hometown: Grafton, WV
College: Suny Oneonta NY and Electrical Engineering
Favorite Aspect of My Job: Helping customers feels as comfortable in their home as possible.
Hobbies: Fishing and outdoors.
Role Model: Albert Einstein
Interesting Fact About Me: I worked in the coal mines for 4½ years.
Everything was great from there women in the office to your great technicians And plumbing team God bless him thank you all
He explained what was wrong
Could not find a replacement. I understand that may not be the company’s fault and they may tried several times in the past.The technicians were great, answered all of my questions.
Kyle and his coworker Mike came to explain the new echo system thermostat that had been installed. They explained in detail how to operate the system. They were thorough and patient while explaining and gave us a hands on lesson. They also checked out the workings of our new heating and air conditioning system and made a few adjustments. These guys were great. We appreciated all the concern they had for our satisfaction. Thanks again Kyle and Mike.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Appreciate your work!
Technician was very helpful and professional and was able to fix our problem in no time!
very informed about his job.
Great service Fixed problem
Kyle was at my home within. 90 mins of me calling it in. Talk about customer survive. He was on it. And we can’t thank him enough. He was able to fix the issue and helped prevent further issues.
15 kw heat kit busted strips
This is the repair all everything that is either wearing or needing attention.
Anniversary Check - C
Replace gas valve and add drip leg
warranty gas valve install
Performed Platinum Comfort Club Membership Tune-Up on Heating System Preformed heating maintenance on trane system did find that condensation pump was making a non desirable noise but did pump the water. Made customer aware. Furnace is 12 years old and did pass combustion analysis.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed filter, cleaned flame sensor, verified amp draw for inducer and blower were in range, and ran combustion analysis on unit which passed. Did find that unit is under returned pretty bad. Temp rise was high but gas valve currently on Lennox has no adjustment. Did make owner aware of issue.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned flame sensor, changed filter, adjusted gas pressure from 4.99 to 3.33. Inducer and blower amp draw in range, unit passed combustion analysis. Customer declined renewal at this time, will speak with partner and call in at a later time if interested in renewal.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Downstairs gas furnace is from 2002 but did pass combustion analysis Blower cap and motor passed inspection Inducer piling proper Amps However do recommend adding plasma pure to blower cabinet to help with dust , pollen and types of other non favorable particles in the air. Did quote also suggest adding low level carbon monoxide detector in upstairs due to the age of furnace.
Service Call Platinum Client Upon maintenance found board giving 61 error indicating blower (ecm) to be in a overload condition. Did read dc voltage on 4 pin between red and brown indicating ecm motor getting signal to run. Diagnosed bad ecm blower. After 5pm will get po and order in the morning.
Service Call Platinum Client Found ignitor to be failed replaced ignitor and adjusted gas pressures cycled furnace multiple times no issues. However furnace is in very poor condition unit did pass combustion analysis. At this time also strongly recommended replacing system but customer declined at this time.
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