Name: Kyle Perry
Hometown: Grafton, WV
College: Suny Oneonta NY and Electrical Engineering
Favorite Aspect of My Job: Helping customers feels as comfortable in their home as possible.
Hobbies: Fishing and outdoors.
Role Model: Albert Einstein
Interesting Fact About Me: I worked in the coal mines for 4½ years.
Kyle was very professional and helpful - he took the initiative to find out what we needed to be able to use our thermostat . As senior citizens we really appreciated how he explained what was wrong. My husband is disabled and Kyle made sure he went down and explained everything to him too. Thank you
Everything was great from there women in the office to your great technicians And plumbing team God bless him thank you all
He explained what was wrong
Could not find a replacement. I understand that may not be the company’s fault and they may tried several times in the past.The technicians were great, answered all of my questions.
Kyle and his coworker Mike came to explain the new echo system thermostat that had been installed. They explained in detail how to operate the system. They were thorough and patient while explaining and gave us a hands on lesson. They also checked out the workings of our new heating and air conditioning system and made a few adjustments. These guys were great. We appreciated all the concern they had for our satisfaction. Thanks again Kyle and Mike.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Appreciate your work!
Technician was very helpful and professional and was able to fix our problem in no time!
very informed about his job.
Great service Fixed problem
Service Fee-Platinum Customer Found a 13 year old train system to be low on refrigerant reading 90/170 with a sub cooling of 1.7°. Unit has 7 pound factory charge of our 410 a, did quote for 4 pounds of refrigerant also contactor is severely scorched due to short cycling and capacitor has also failed reading 42.7 on herm of a 50 rated capacitor. Brought findings to customer gave him the repair option customer declined in Quote on system. Did set up lead customer signed up on maintenance..
Service Fee-Platinum Customer Found unit to be low recharged system with approximately 4lbs of 410 units are 13 yo pressures were 155/301 did tell customer his compression ratio is begging to be high and is apparent of a compressor issue. Did recommend replacing systems customer will call in later after speaking to his wife.
Service Fee-Platinum Customer Found a 1998 or 22 AC to be reading 25/125 unit is very low on, also found asked her to be failed. Did quote for repair Customer declined and wants lead on new equipment. Signed up on maintenance.
Service Fee-Platinum Customer found 8 year old system to have a locked up compressor. Did try to free compressor. Sounds like scroll plate is stuck. Did quote customer for compressor replacement. Confirm through Justin and Chris gave customer price. Customer does not want to put that type of money into a eight almost 9 year old system. Customer wants “set up lead.
Service Fee-Platinum Customer found r 22 unit to have a bad capacitor, also found breaker to be tripped for furnace. Found that PSC motor was causing short to ground tripping breaker. Unit is out of warranty verbally quoted around $800 for the motor and 160 for the capacitor. Customer decided to replace equipment due to age and wanting something more liable. Also showed customer age of hot water tank and hot water tank is not venting correctly and does have holes in vent. Suggested doing a power vent. Tankless customer would like quote on that. Customer is sign up on cozy home plus and is also interested in Premier program possibly Bosch.
Service Fee-Platinum Customer found unit to be low on our 410 a unit is approximately 14 years of age furnace is 25+. Do you highly recommend replacing system due to efficiency versus cost?. then explain to customer that prices are inflating end of June. Customer said she will talk it over and possibly call in for a replacement. Add approximately 4 1/2 pounds of our 410a. Vapor saturation right at 38 system utilizes piston. Therefore superheat was targeted at 17. Given wet bulb and drive bulb temperature.
Service Fee-Platinum Customer 14 year old Lennox furnace found to have groove and set screw that came loose, causing blower wheel to shift and detonate in cabinet. Wheel and motor will have to be replaced and did quote approximately $1200 for both pieces due to motor being a Lennox. It is not under warranty did verbally “customer customer declined and wants quote.
Customer has 35+ year-old AC does utilize r 22 refrigerant, did find compressor to be locked up. Verbally quoted around $4500 to replace locked up compressor. Customer declined wants unit replaced, customer also stated that furnace has not worked since February do not know the issue a furnace.
Found our 22 system to be low on refrigerant coil saturation temperature approximately 26° and dropping. Unit is 30+ years old, furnace is same age. Did quote for evaporator coil and or refilling unit based on fact recharge. Customer decided to get quote on new system. Do recommend replacing system due to age/efficiency. Set up lead for replacement. .
Service Fee-Platinum Customer Found system to have a 8 degree sub-cooling with a superheat of 40. Added charge to system to see if txv will respond it did not. Cranked fan speeds to highest setting and txv still did not respond. Believe txv to have lost its bulb charge. No allowing valve to open. Customer has known leak and evap appears to be oily quoted coil and txv replacement. And refrigerant. Customer wants to explore other options such as replacing possibly (did explain unit is u see warranty ) customer will call in
Service Fee-Platinum Customer System was low on charge added 4 lbs of r410a sc was @ 9.9 System also seems to be having metering issue did let customer know. Do recommend replacing customer declined at this time signed up on maintenance.
Replace ecm module, plug , motor and blade.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Bosch meeting all manufacturer specifications Temp drop @24 Pressures weee 110/160. @46 ambient. All amp draws in range Changed filter no issues at this time. QUOTED REME HALO AND UV BULB DUE TO SYSTEM BEING A TOP TIER DO RECOMMEND TO KEEP COILS AND AIR AND OR BLOWER WHEEL CLEAN.
Service Fee-Platinum Customer Found unit to have bad capacitor replaced cap also noticed that homeowner had very old air scrubber did speak with customer about reme and customer did want new one installed due to benefits. Installed reme and signed customer up on cozy home plus.
Service Fee-Platinum Customer Put in warranty contractor tested operation no issues at this time . Did speak with customer about duct cleaning she will get back with us. Will need invoiced
Service Fee-Platinum Customer found blower wheel to be extremely dirty, causing blower motor to fail blower motor is locked up most likely due to stress caused by dirt. System is 20+ years old and is in poor condition. Previous technician noted. Secondary collection box leaking and or inducer motor issues. Do you strongly recommend replacing system due to age versus efficiency. And taking a vantage of buy one get one free deal. Customer is going to call in later to decide if she wants repair and or a lead. Adjusted price as much as I Could Customer did mention financial issues.
Work performed under GHAC Quality Pledge: Found heil 2 stage unit to have not been wired correctly, y calls both landed on the y/y1 terminal. Manufacture requires them to be laneded on y/y2. Also set fan speeds . Also found gas pressures to not be set low @1.88 hi @4.10 set fan speeds. Also found unit to be severely overcharged with 40 degrees of subcooling ( due to fan speeds being set to 200cfm due to y/y1 terminals being used) corrected all issues sent information to mark and Russ .
Adding dehumidifier into return duct as well as having the best duct cleaning we offer Also adding a blue QR , reme halo, cleaning all ducts , blower and evap coil. To do away with smells. Dehumidifier needs to be added due to biological growth noticed in dwelling.
Work performed under GHAC Quality Pledge: Started up system , wired in. 20 amp double pole into panel. ,ace sure all connections tight. Operating pressures in range on cooling no issues at this time. Showed customer how to use minisplit re,toe and functions.
Service Fee-Platinum Customer ecm module and motor for outdoor fan has failed verified hit voltage and unit is receiving low voltage with no operation. Will order parts.
Service Fee-Platinum Customer found compressor to have issue starting, this is a semi hermetic compressor. Unit is 11 years old. Dead alert customer of ongoing issues. However, found capacitor to also be very low. Replace capacitor and compressor was still hesitating to engage. Charge seem to be adequate given indoor and outdoor temperatures. Did let customer know what issues did offer to have a lead set. Customer declined at this time. Did sign customer up on maintenance.
Service Fee-Platinum Customer installed drip leg and sediment trap and gas line that supplies furnace. Also wired in float switch for drain pan, broke or at the thermostat was switch tested and verified all operations. Also double checked for leaks. No issues at this time..
Service Fee-Platinum Customer nine-year-old Lennox system , found to have a leak. Unit standing pressure was 82 psi at 55°. Ambient, pressure should be around 160 for 410 a refrigerant. Did show customer pressures. Also gave some options, offered to do leak search. Customer declined. Hard quoted if leak were to be found in either coil. Also quoted for us just to refill unit. Did let customer know of Bogo deal going on. Do recommend replacement sign customer up on maintenance agreement, for unit replacement.
Service Call Back Could not get furnace to through any type of error code, ran furnace for approximately 45 minutes solid with no issues. Temp rise in range , gas, pressures and range. All amp draw seem to be fair. However, did go back into board diagnostics and found that a drain pressure switch had opened at some point. While running furnace had meter across switch switch never opened however, did find that pressure switch tubing was very long and dipped below the trap. So water could be possibly pulling in the tubing clean tubing out. Did not find any more issues. .
AC Repair & Furnace repair visit. investigated issues and Found unit gas valve to be off, gas pressures on low stage were set to 3.44. Also found AC fan speeds to not be set, set speeds for 2 tons of Air. Also found feel jumper for Y1/y2 To not be installed. All problems have been corrected.
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