Rated 4.8 out of 1583 reviews
Rating
Reviews
Name: Kyle Perry
Hometown: Grafton, WV
College: Suny Oneonta NY and Electrical Engineering
Favorite Aspect of My Job: Helping customers feels as comfortable in their home as possible.
Hobbies: Fishing and outdoors.
Role Model: Albert Einstein
Interesting Fact About Me: I worked in the coal mines for 4½ years.
Kyle was at my home within. 90 mins of me calling it in. Talk about customer survive. He was on it. And we can’t thank him enough. He was able to fix the issue and helped prevent further issues.
Bought mini split for 10,000 dollars. All three leaked. Ceiling wet. Beds wet I guess wrong parts. After a week or so new part came. Wrong again in the meantime I wait no ac. Then when part comes have to wait another week for appointment. I had window ac but gave it away thing I would have air.. still no air. When parts come In still have to for appointment. Nothing resolved after I’ve already made first payment. Big mistake
Wonderful
Kyle the service tech was very quick in finding the problem and getting the ac up and running asap. Job well done👍
Kyle was very good and check everything to find out what was going on with AC
The work that was done was great. A salesman was supposed to show up around or after 1 and that never happened.
I called to get My rentals air conditioning looked at. They where able to come a few days later which is great considering I am a new customer.
I called Groggs based on recommendation of a friend. They were great. Problem found and fixed.
Office staff was very helpful in rescheduling appointment. and technicians answered all my questions confidently.
RUN CAPACITOR * PREMIUM AMERICAN MADE
Quality Control Check: Adjusted fan speeds according to unit using econet , also adjusted charge. Delta before repairs was at 9.4 after tuneup delta sitting at 17.6 did attach picture of pressures and delta. Pressures were 141/350 @ 91 ambient. Sc 11 sh10 Also had to clean coil it was packed with grass clippings did advise customer of issues.
Did find a old return air fresh air intake that pulls air from outside in. Did take pic and show customer. Vent is not needed did recommend handyman to place brick and mortar over. Basement stays cold and when unit pulls hot noise air in causing condensation.
Service Call Platinum Client Spoke with tech support unit had solid 24v call at outdoor board unit would kick in high at age cooling for approximately 3 mins at a time but go back into standby mode with no codes or faults showing did confirm board needs replaced
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Pressures were 127/306 sc 12 sh 13 Temp drop 18.9 Compressor amp draw 5.1 Fan .09 Cap tested good no issues at this time Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned flame sensor Gas pressures were right at 3.25 Blower ECM 3.33 amps inducer 1.77 Changed filter
DUAL CAPACITOR * PREMIUM AMERICAN MADE Service Call Platinum Client R22 system low on refrigerate pressures were 56/167 sat 35.5 SH 23.4 Capacitor also failed testing 23 of 25 on herm. Did advise customer of issues
Service Call Platinum Client Drain was clogged , did vacuum out from lowest point also treated poured multiple gallons of hot soapy water down drain. Drain is open.
Service Call Platinum Client drain was clear poured multiple bottles of hot soapy water did not see any leaks. Did see a quarter size water droplet do believe that bottom cover is condensating when humidity is high did not find any issue
Service Call Platinum Client Installed co protection and both surge protectors on heil unit also did install surge protection on York system Drain was clogged did clear trap with vacuum and also treated drain pump is operating as Intended.
Service Call Platinum Client Did find inducer motor pulling high amps also found blower cap dead unit also has quite a bit of duct issues goodman system from 2009 did notify customers of issues. Customer decided to get quote for duct issues and new system set up lead for 7/29/22
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Unit in high stage pressures were 123/298 Delta 20 .6 coils clean Heil 5 stage Compressor 4.5 amps Fan .34 Coils clean
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Pressure were 127/303 Delta 18.9 Cap tested in range under load Coils clean
Service Call Platinum Client Customer wasn’t talking to Alexa correctly to adjust temperature. Customer also said Spotify wasn’t working correctly did go through app and customer has to create a Amazon account to link. No issues with equipment.
Found board to be failed on unit. Confirmed 24v at board but board would not recognize the call for cooling and would not ramp up fan. Causing it to freeze. F was displayed on board single light in bottom corner displays CFM in fan operation 3 ton u it was only getting 700 cfm (indicating by f call and cfm display) replaced board new board recognized cooling call C also cfm indicated 1200cfm 20 degree delta pressures were 125/300 sc10 sh 14
Service Call back Found cap to be unsecured , cap then grounded to cabinet, burning fan control relays. Temporarily wired fan motor to door switch to get customer cooling ordered board hot parts .
Service Call Platinum Client Found 14” supply to be fallen down doubled zip tied inner and taped and zipped putter and tapped. Flex is very secure. Did find thermostat to have corrosion on back did also seal hole leaking crawl air to back of stat causing issues all replaced under warranty
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Capacitor tested in range Compressor amp draw 8.3 Fan 1.56 Pressure were 116/260 (69 return ) (67 ambient) subcooling at 12 Coils cleaned Did not find any issue with system at this time
Service Call Platinum Client Found leaky fitting on indoor unit remade fitting pressures up to 450 held also bubble checked all fittings. Pulled system down to 472 microns attached pics. Added 3lb factory charge verified unit operation system had 27 degree drop.
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