Rated 4.8 out of 1583 reviews
Rating
Reviews
Name: Matt Sanchez
A/C died on a Saturday afternoon. Matt was out inspecting within an hour of my call. Unfortunately, it was bad news - catastrophic failure.
Very informative, took time to explain issues good and bad and various options.
Matthew was a wonderful service man and hope he is one services my furnace next time He explained service well Thank you Matthew
Response from Grogg's Home Services:
We are happy to hear that Matthew did such an amazing job on your furnace service! Thanks for the wonderful review!
Perfect! Fast, convenient, knowledgeable and courteous technician. Had me up and running in no time.
Response from Grogg's Home Services:
We are so glad we were able to help with your emergency HVAC Services! Please let us know if there is anything else that we can assist you with moving forward!
A very nice service man above the average!
MATHEW WAS EXCELLANT, POLITE, AND THROUGH. VERY KNOWLEDGABLE
Matt was patient, personable and professional.
Excellent service
just tried to sell products. did not have key for lock caps that we purchased from you. used a screw from the air condition and a drill to unlock caps. don’t know if locks were damaged.
Explaining everything very well, very personable.
Matt, the service tech arrived and promptly went to work. He was cordial and professional. He did all required work on both our units. I enjoyed the experience
Service Call Platinum Client Found Evaporator coil iced over and pressures low. De-iced system and found pressures to still be low. Called Ferguson to confirm warranty status and availability of the the evaporator coil but they need to contact someone else before they are able to give it to me. Customer wants to be called when we confirm warranty and availability of the part and when we are able to come out and install the coil.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures and checked capacitor values as well as amperage’s. Made sure system is clean. Customer was concerned about the operation of the system and I told him that an HVAC system can only cool to roughly 20° below the outdoor temperature and that currently the system is operating beautifully. Recommended Plasma Air Iaq to prevent dust buildup in the furnace. System is operating as intended. PLEASE MAIL INVOICE.
Service Call Fee: Found system low on refrigerant after checking all possible airflow restrictions. Added 1LB of R-410A refrigerant and the system is now running with a 17° delta T. System does still have a leak somewhere so this refrigerant is a temporary fix until the leak is found and repaired.
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