Looking for a true partner when it comes to your heating, air and plumbing needs in Grantsville, WV? Connect with the team at Grogg’s Home Services! Proudly serving your area since 1970, you will love our affordable prices and friendly service. Our technicians are knowledgeable and experienced, so you can rest assured that your systems are in good hands. For repairs, installations and maintenance services you can trust, Grogg’s is your company!
Please check out our reviews below from clients near you in Grantsville, WV. They demonstrate the commitment we have to providing exceptional customer service on every job we do each and every time.
Local Reviews
for Grantsville, WV
Our Reviews by City
Great service
Basnett - Grantsville, WV 26147
Response from Grogg's Home Services:
We are so glad to hear that you had a good experience!
Great service
Thomas - Grantsville, WV 26147
The staff was all polite
Disappointed
Robyn Johnson - Grantsville, WV 26147
Service on 8/26/19-when technician arrived I explained to him the issue with my central AC was that it would turn on, run, but temp from air ducts was minimally cool, unit ran approx 2-3 hours, no cool air, observed cold frost on inside piping going to unit, after that I would shut off AC. Your tech told me that my Trane AC unit used R22 refrigerant, asked who I purchased unit from and how old the unit was. Told him unit was approx eleven yrs old now. Tech then preceded to tell me that R22 was not used much these days and the newer AC units used a different type of refrigerant now. He also asked me if I "got a good deal" when my I purchased my unit back at that time, and units using R22 and my model Trane XR80 was obsolete and the distributor/installer should not have sold me that model because it used the R22 that manufacturers of that type of AC units were being fazing out. Following your technician's degrading my AC unit, he proceeded to guage the refrigeration level and stated it was down by at least 20 lbs. I then told him that two other individual's with AC repair knowledge, guaged the refrigerant and their guages read 60+ and I was surprised he was guaging a low reading. He then stated that my unit was leaking refrigerant. I inquired as to where it could be leaking and he stated the coil. He stated that it was costly to do a repair at the coil and could cost approx $1,000 and up. He then used his salesman skills and stating I should replace the unit with a new one. I told him I could not afford to replace the unit at the time or until next spring. I asked him if he could just add more refrigerant to get me through the end of the summer months and he said it would cost me approx $300 and could not guarantee if it would not all leak out by that time. I asked him if he would like to go inside my home and look inside the unit and he stated that if he did that, there would be a separate charge for a diagnostic exam of unit. After my experience with your tech trying his hardest to sell me a new unit, I told him I no longer needed his service, and paid the days charges for his visit. A couple days after your tech was here and stated there was a refrigerant leak at the coil, I contacted another individual who came and thoroughly examined my AC unit inside and out. He found that the inside A" coil was extremely dirty, and blocking the coil from doing it's job of cooling. Coil was cleaned, then unit turned on and running. Individual measured with guages the refrigerant and pressure levels and both were at satisfactory levels. I found that your technician made an incorrect assumption that the unit's refrigeration was leaking in the coil area without doing a more thorough exam of the unit. I feel that your company owes me a refund of $49 that was charged for a level one, basic repair, as your tech made an incorrect diagnosis of my AC unit. My overall experience with your technician was not a good one, as in my opinion, he spent to much time of his service call attempting to convince me I should purchase both a new AC unit and furnace at the same time.
Response from Grogg's Home Services:
We are sorry for any inconvenience we have caused. You can reach management at 301.213.2762 and we can make this right. Have a great day.
Great Service
Malona - Grantsville, WV 26147
Technician prompt, courteous and knowledgeable
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Fred was great very happy waiting for sales to contact me
Hageman - Grantsville, WV 26147
Great Service
Malona - Grantsville, WV 26147
Prompt and curious. Explained what was done and why with both units.
Shawn L.
Sunday service
Travis W.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Upgraded thermostat from dial to digital. Cleaned and checked operation of furnace. All checks were good. System is getting up there in age but at this time is operating safely. Verified working status of surge protection.
Epson E.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
John B.
John B.
Service Call Fee:draft motor is locked up for furnace. Will order new motor under warranty. Returning tomorrow to replace part.
Chris D.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System York package unit w/ 20x20x1 washable filter and uses r-22 refrigerant. *customer is fine with waiting however would like an AA8444 t-stat to switch from older mercury dial stat, may need new stat wire if currently runs off a 2 wire stat line. Customer will renew Cozy Plus today.
John B.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 1993 Janitrol (Goodman) furnace and 2002 a/c unit using 16x20x1 filter. Aside from slightly higher amp draws and general showing of age and wear on cooling side, all cooling checks good at this time. Upon arrival found 70% flue venting rusted through with potential signs of equal wear on heat exchanger. Could not conduct heating check. Given age, wear, and potential cost of repair, customer would like to have a comfort advisor scheduled to go over options of replacement.
Epson E.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System
Shawn L.
maintenance check
Epson E.
Performed Platinum Comfort Club Membership Tune-Up on Heating System
Benjamin W.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System: cleaned outdoor coil, checked capacitor and contactor. checked fan motor and blades. good amp draw. cleaned out service panel of cobwebs.
Lee B.
Chris D.
Installed a new blower capacitor and replaced a burnt up terminal on the heat strips.
Travis W.
Performed annual maintenance on equipment.
Travis W.
Performed annual maintenance on equipment.
Epson E.
HVAC Service Agreement. TRANE-AM STD RUN CAPACITOR. Work performed by Epson E.
Greg C.
14 seer a/c only including coil cabinet and filter rack installation with return air grill
Adam R.
Arrived to Bid- r22 system running extremely low on refrigerant. Indoor coil plugged up and blower extremely dirty. Customer declined repair at this time due to age and condition. EST 600-1000$ in repair needed to begin checking.
Richard M.
Reset reminders on tstat not programmed correctly also replace filter.
John B.
Unit had a failed capacitor ( 20mfd) on blower motor. Recommended getting a quote for anew system.
John B.
Preformed warranty check. Customer curious about adding ductwork to room to make it warmer.
Fred E.
Arrived and found capacitor failed. Replaced capacitor and system is operating properly at this time. This is an older r22 York pkg unit. It may be time to think about a more efficient system.
Draymond W.
Install new furnace, ac and coil in crawlspace. New pad, disconnect and line set. New thermostat. Modify drains flue pipes and electric as needed. Upsize/ add supply and return duct work to equal 4 tons of capacity.