Local Reviews
for Morgantown, WV
Our Reviews by City
great service
Titus - Morgantown, WV 26501
i believe they did a good job checking everything and changing the filter out also.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
Matthew was on time and told me exactly what he was going to do and kept us informed a he worked about what needs to be done to help with our dust pro
Joan - Morgantown, WV 26505
I highly recommend Groggs Furnace services
Helpful technician
Jeff - Morgantown, WV 26508
Service
Rogers - Morgantown, WV 26501
Great Service and great price!
Wilcox - Morgantown, WV 26508
Excellent service and price
Knowlegable Sales and Excellent Installation
Michael and Regina Cooper - Morgantown, WV 26505
Our experience is beyond EXCELLENT!! Don came to our home quickly after making the request and provided excellent consultation. He communicated with me by text messaging in a very timely manner..especially under the circumstances we live in today. And then the experience got even better!! Epson Espinosa and Caleb Ross arrived to install the equipment. While I was not present during the entire time these two professionals were at our house, it was obvious they had done an excellent job. My observation was they were a TEAM!! Both of these men were excellent at communicating with the customer. Personable, caring, knowledgeable, and very professional. My entire work life has been managing and delivering High Quality Customer Service in the Information Technology Industry. Don, Epson, and Caleb are three people I would want on my team. Grogg's Home Service is fortunate to have these three individuals as employees. I can assure you they have secured your company as one of our "highly recommended" service providers. Thank you for a Great Experince!!
Service on a New System
Bob - Morgantown, WV 26508
Had a new heat pump system installed by Grogg's late summer, and it didn't operate properly when cold weather came. John found a refrigerant leak and was able to fix that. He also rewired the thermostat so now the heat pump and the auxiliary heat both seem to work now. I can't comment on price, but I'm hoping there won't be a charge for this service because this is a new system.
Prompt and quality service
Amedro - Morgantown, WV 26508
Prompt service
Amedro - Morgantown, WV 26508
Fixed a slight noise that developed
Very satisfied with Greg the technician but very dissatisfied with the A.C. Unit/system sold to us
Simons - Morgantown, WV 26501
We have had one inspection and three service calls and the A.C. Is still not working! This is unacceptable since this unit has only been used six months. This unit is used for cooling only! We purchased this new system a year ago to avoid the exact situation we find ourselves in. 90 degree weather and no Air Conditioning!
The service we received was all TOP notch!!
Brian - Morgantown, WV 26508
On Monday I came home to a warm house, after working outside in nearly 90 degree temperatures. During my checking my AC unit out I felt I would rather have a professional check my system out to conform what I found. Doing some old school investigating through a phone book I have Grogg's home services a call. Gregory came out on Wednesday confirming what I had found that my AC unit was shot. The following day Donald came out and we discussed what I wanted and what would work with my heating system. He scheduled everything on the spot. Friday morning Brian and helper arrived. Installing my new unit. Explaining everything there was to know about my new unit. The new unit immediately started cooling the house down. I hope this unit provides me with many years of service. With this all being said. THANK YOU to the whole Grogg's team!!!!
Response from Grogg's Home Services:
Thank you Brian for the amazing review.
Problem has still not been resolved entirely
Simons - Morgantown, WV 26501
Our one season old AC still does not, in our opinion, operate efficiently. The volume of air supplied from the unit we feel is unsatisfactory. Our technician was great however and ensured us that our issues would be addressed.
Response from Grogg's Home Services:
I am sorry for the inconvenience. I hope that we were able to provide 5 star service on our second time out.
Professional Installation
Thom - Morgantown, WV 26505
Grogg's technicians James and Anthony expertly installed our new A/C unit and gas furnace. They answered all my questions...They worked methodical and finished when they said they would. Then removed all the debris...Great Job, Guys.
Response from Grogg's Home Services:
Thank you Thomas for the great review.
Kyle P.
Service Fee-Platinum Customer Put in warranty contractor tested operation no issues at this time . Did speak with customer about duct cleaning she will get back with us. Will need invoiced
John B.
4 yr old York furnace that runs off of well gas. System has 8.1 inwg inlet gas pressure and had an output of 4.1 inwg. I reduced outlet gas pressure to 3.2 inwg. Checked gas line for any gas leaks, none were found. Tested ignition about fives times and did not have any issues. If issue comes comes back and continues we would explore the option of adding a low gas pressure switch.
Matthew G.
HVAC Maintenance - P
Andrew M.
REME INSTALL
Doug H.
Service No Charge Replaced gas valve a day ago. Now customer is losing gas pressure from the wall.
Doug H.
INSTALL WARRANTY HEATING GAS VALVE
Doug H.
INSTALL WARRANTY HEATING GAS VALVE
Corey B.
Heating and Cooling Maintenance
Doug H.
Travel fee for services outside normal service area. no discounts included
Matthew S.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. Also checked heat kit operation and amperage’s of air handler. Recommended Plasma Air IAQ to prevent dust buildup in the system. Systems are are operating as intended.
Kyle P.
Matthew S.
Kyle P.
Service Call Platinum Client Installed warranty evap coil vacuumed down to 500 microns added factory charge units pressured we’re 130/300 18.1 degree split across coil no issues at this time.
Kyle P.
Service Call Platinum Client Found unit 1 (did mark unit inside cabinet for future reference.) to be completely empty in r410a standing pressures read 60@75 ambient. U it was locked out on low pressure did fill unit up with approximately 5lbs of r410a 133/267 searched for said leak using dr82 no results. Possible that unit could have had refrigerate removed by unknown person(s) did notify landlord of issue he agreed to recharge and see where it goes. Unit possible to have a leak.
Corey B.
Maintenance
Matthew S.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System (2) 2020 Heil split systems using AA213 and 20x24x1 filters. Customer had own filters, AA 800 steam humidifier present canister does not need changed. All checks good at this time. Cleaned out door coils, getting proper amp draws on major components. REME LED present on upstairs unit is still active. Getting good line temp and airflow. Customer wishes to change to a 1visit plan at this time. (2) Heil systems (1) visit - One Safety, Health, and Efficiency Inspection - 20% Discount off All HVAC Service Repairs - 5% Discount off All New Equipment - 10% Discount on IAQ Additions - FREE Service Call Fees during normal business hours (residential only) - Maintains Unit Warranty
Kyle P.
Corey B.
Service Call Fee: customers system has failed board, factory replacement board, management we can install the board with there is no warranty on repair as we did not provide part. installed board and found that blower motor is also failed. will start but is pulling 35amps and shuts off after 10 seconds. obtained and installed universal blower motor. system operating properly at this time. checked refrigerant pressures. 124/380. advised customer that head pressure is elevated due to dirty condenser coil. customer is going to hose it off. spoke to customer about RGF reme halo and plasma pure. customer also asked about duct cleaning. quoted pricing for duct cleaning and reme halo
Kyle P.
Kyle P.
Kyle P.
Service Call Platinum Client did find system to be low on refrigerate did add approximately 3lbs of r410a pressures were 114/289 coil temp 38 did adjust fan speeds they were set for 4 tons of air set cfm for 1345 cfm in accordance to yorks Manufacturing parameters. temp split was approximately 18 degrees. no issues at this time.
James S.
James S.
Corey B.
Leak repair