Local Reviews
for Fairmont, WV
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We were pleased with the work on our toilet and felt that cost for the work was reasonable . They answered all of our questions about our problem.
Fairmont customer - Fairmont, WV
We would highly recommend Grogg!
Awesome Job
Gary - Fairmont, WV
Great Service
Worth - Fairmont, WV
Awesome service
Strand - Fairmont, WV
Technician showed up within 30 minutes and was very professional. Handled the problem with ease.
Out door faucet
Riggleman - Fairmont, WV
Gave bad advice, said the valve would come apart at union. It didn't I destroyed valve and had to call another plumber to replace valve and broken water line. Groggs charged me $ 80.00 for a service call and bad advice.
Great Service
Harper - Fairmont, WV
Keith was awesome. He took the time to explain the what would work best for my home. Worked with my budget to get me the best unit.
Excellent customer service
John - Fairmont, WV
The service technician was on time, courteous, quick to make the repair, and helpful in explaining options and pricing for additional service. I also appreciated the text message in advance that they were on their way.
Great Service
Penny - Fairmont, WV
Took longer than expected for part to come in but they called saying the part was in and came the same day to replace.
Good company
Jimmie - Fairmont, WV
Good srvice
Great Service
Myers - Fairmont, WV
Very pleased that the technician explained the problem so I could understand !
Mixed feelings on this service!
Penny - Fairmont, WV
I have been pleased with the service from Groggs but this time was not the best. I was without service for 2-3 days and temps got into single digits. I called during regular hours on a Thursday and was told to try something and if that didn’t work call back. I did as they said and when I called back I was sent to the emergency service as it was 10 minutes past 5. That technician was not helpful at all and told me if he comes he will charge me $150 and could possibly not be able to fix it until the next day anyway so advised me to call back in the morning (Fri). The young lady who took my call and when I told her what had happened she said she could get me in that next Tues. This was Fri morning. I said it is getting down to 4 tonight but she said there was nothing she could do. The ironic thing is that I had an appointment for the tech to come for my yearly service the week before this happened but Groggs called and cancelled that appointment and scheduled that next week on Wed. Because I could not get service I had to seek out another company and they came promptly and got my heat on. And did not charge me an arm and a leg to come. He told me the gas valve was bad and to tell your tech when he comes . Which I did. That Wed when your tech came he was very nice and checked everything. He said he made note about the gas valve having closed. He said whoever it was that came from the other company told me correctly. And it would be in the notes on my account for when it goes out. I was very upset. I’m a 73 yr. Old widow and am handicapped. Temps in the house were in the low 40s. I was really scared and upset. When your guy came he apologized for what I had to go through. He was excellent but the emergency guy I talked to that Thurs first call was not so much. I felt like he didn’t want to come at all. I think the guy who came was Doug and he was excellent. I must say this episode has shaken my confidence in Groggs.
Could have been better
Trau - Fairmont, WV
Techs did not have the tools to fix a leaking facet. Had to pay 250+ to have a shut off valve installed just so the leak would stop. Now I have to get another company out to still fix the leak.
Great service
Rosemarie - Fairmont, WV
Grogg sent Jon our way. Our heat pump was making terrible noise. Jon listened for just a few minutes and knew what was wrong. He called and got the parts he needed. So very polite.
Great
Wilson - Fairmont, WV
Very professional. On time.
Response from Grogg's Home Services:
We’re so glad you had a good experience.
Very knowledgeable and courteous. A pleasure to deal with!
Jones - Fairmont, WV
Great Service
Vanpelt - Fairmont, WV
Knew what he was doing ! Quick response. Have had 35 calls on this one furnace that is only 7 yrs old !
Sivak - Fairmont, WV
Great service
Harper - Fairmont, WV
Very Helpful and very friendly!
Gage - Fairmont, WV
They helped me get into a great furnace option that I could afford. I was extremely worried about the expenses to come with buying a furnace but they made it very easy and helped ease those worries. Would definitely recommend and will continue using them for all of my heating and cooling needs!
Knowledgeable heating & a/c company.
Gibson - Fairmont, WV
Have relied on Groggs for over 12 years to maintain & service my furnace & a/c.
Can’t wait all day.
Gibson - Fairmont, WV
I requested first appointment when I scheduled this appointment for the second time. At 1:30 having not heard a word I started my day. Not pleased we now have to schedule a third appointment appointment.
Not timely but good
Gibson - Fairmont, WV
Waited all day for morning appointment. Had to reschedule due to missing parts. Maintenance work was completed. Service rep very professional and thorough
Excellent service, great pricing.
Kelly - Fairmont, WV
Groggs employees were easy to work with, knowledgeable and we're here when they said they would be and finished the work in the amount of time they quoted. From the sales rep down to the installers, everything was great.
New Combi Unit installed.
Clint - Fairmont, WV
I recently had a combi unit (boiler+water tank) installed in my house that was built in 1926. I cant complain about the service, installation and knowledge received from the installers. Everything thing was completed every professional and tidy. This is my second installation with Groggs, I had a mini split installed in 2016 and have no compliants, whenever issued arrived that were out of their control, they were always to remedy the issues.
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Great service
Landrum - Fairmont, WV
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Corey B.
diagnosed system low on refrigerant, 25+year old Lennox AC uses R22 and is operating with low suction pressure and low temperature drop of 13.5°. verified filter is clean and no vents are obstructed. system operating with 62/220. with 68° return temperature. furnace is approximately the same age as the AC and has significant rust inside heat exhanger. advised that customer should prepare to replace the system due to age and condition. the age of the furnace gives us safety concerns of potential CO getting into house. customer would like an estimate to replace the system, scheduled for tomorrow between 11-1.
Matthew R.
DRAIN & REFILL WATER HEATER
Matthew S.
Anthony L.
Service Call Fee: fixed the seals on the pressure tank
Anthony L.
Service Call Fee: replaced the wax ring and the fill valve
Corey B.
diagnosed system low on refrigerant due to leaking schrader core on suction line. Cap missing on suction line. pressures 101/267. replaced both Schrader cores, added 1lb r410a. system now operating normally with 18 degree temperature drop, pressures 120/310psi. replaced caps on service valves
Matthew S.
Matthew S.
Kyle P.
Corey B.
AC service
Corey B.
AC Service
Corey B.
Demand service
Doug H.
Upon inspection found unit almost completely empty on refrigerant reading 37 low 97 high. I recommend replacing the old r22 unit. The condenser is getting too hot I unplugged the disconnect until a new unit can be put in.
Jordan H.
tried to hook up smart shutoff for washing machine but the valve was damaged from factory.
Matthew S.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System and Heating System 2019 Trane heat pump system w/ 20x20x1 filter. All checks good at this time. No gas for emergency heat, all electric at residence. I would recommend surge protection for units given how it is all electrical. Systems are new and operating properly and the added protection would help ensure that remains the case.
Matthew G.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System (2) 2005 Duncan’s a/c units one using 20x20x1 filter and one is 16x20x1 both supporting r-22 refrigerant.caps are 30/5 and 35/5 mfd. all checks good at this time.
John T.
After inspection of Sewer lines in Basement Toilet Needs reset and maintain line snaked. Snaked Sewer main through Toilet in Upstairs bath
John T.
A.O. Smith 50 Gallon Electric Tank
John T.
A.O. Smith 50 Gallon Electric Tank
Doug H.
Doug H.
Service Call Fee: Upon inspection found unit almost completely out of refrigerant. It is an older r22 unit. I advised to replace.
Corey B.
Service Call Platinum Client diagnosed locked compressor, attempted to start with a hard start, compressor not running. system is under warranty till 2027, checked availability of compressor compressor available picked up and installed compressor. placed liquid line dryer, pressure tested the 500 PSI, pulled vacuum below 500 microns. wait in factory charge plus 8 oz for line set length. system operating with normal pressures one 20 over 265. sign customer up on cozy plus maintenance plan for two systems. spoke to customer about adding surge protection to both systems, quoted pricing.
Matthew S.
Jordan H.
Misc. supplies -snaked main line from backyard Cleanout towards house. Went around 20ft and everything drained fine after.
