Local Reviews
for Fairmont, WV
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Out $800 problem not solved
Charlton - Fairmont, WV 26554
My feedback is no reflection on Jordan at all, he was very professional and helpful. The issue wasn’t resolved because because you don’t have a hydro jet or camera. Could only go down 30 feet with snake which didn’t reach clog. No camera.. how does a plumbing company not have a pipe camera? Groggs (not Jordan) fell short of my expectations. I’m out $800 and problem not solved, not even a little.
Great service
Hoult - Fairmont, WV 26554
Matt was extremely knowledgeable, polite and professional. He was so kind and made me feel safe having a stranger in my home.
Great service/ no cost/ however, later than told
Johnson - Fairmont, WV 26554
Great service/ no cost/ however, later than told the issue was corrected and the tech was very knowledgeable and polite.
Honest & Efficient
Danielle - Fairmont, WV 26554
I thought I needed a full toilet replacement, but Matt showed me how my problem wasn't with the whole toilet but just the "guts" inside. He was able to solve the problem for a fraction of the price and time. I appreciated the honesty, and I felt like he really wanted to help without overcharging me.
Response from Grogg's Home Services:
Thanks for sharing your review with us and the community.
Very pleased
Danielle - Fairmont, WV 26554
I'm new to the area and called Groggs on a local recommendation. I couldn't be happier with the service! From the person who answered my call to the scheduling, technician, work done, plain-language explanation of service, and pricing, all was excellent.
Friendly, Knowledgeable Service
Cunningham - Fairmont, WV 26554
Corey and Michael helped resolve an ongoing issue I was having with my mini splits. My experience was great and felt my expectations were met.
Yearly service
VeePee - Fairmont, WV 26554
Technician did complete system check and cleaned heat pump unit.
Thank you
Rinehart - Fairmont, WV 26554
Fantastic service!
Urse - Fairmont, WV 26554
Very impressive, I have never used Groggs in the past. Very professional, many choices, the have a great inventory. You call and you have an appointment ASAP.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Really Fast!
Woods - Fairmont, WV 26554
A/C died on a Saturday afternoon. Matt was out inspecting within an hour of my call. Unfortunately, it was bad news - catastrophic failure.
Applied
Riley - Fairmont, WV 26554
Great service
Porter - Fairmont, WV 26554
Thanks to Corey and Michael for the great service on my furnace. They explained everything that was done.
Great Service by Corey
Melissa McMillan - Fairmont, WV 26554
AC went out over weekend and Corey came out to fix it quickly. He was very knowledgeable and went over all my options. Thanks for getting the house cool again.
Great service
Sewock - Fairmont, WV 26554
We were pleased with the work on our toilet and felt that cost for the work was reasonable . They answered all of our questions about our problem.
Fairmont customer - Fairmont, WV 26554
We would highly recommend Grogg!
Awesome Job
Gary - Fairmont, WV 26554
Great Service
Worth - Fairmont, WV 26554
Awesome service
Strand - Fairmont, WV 26554
Technician showed up within 30 minutes and was very professional. Handled the problem with ease.
Out door faucet
Riggleman - Fairmont, WV 26554
Gave bad advice, said the valve would come apart at union. It didn't I destroyed valve and had to call another plumber to replace valve and broken water line. Groggs charged me $ 80.00 for a service call and bad advice.
Great Service
Harper - Fairmont, WV 26554
Keith was awesome. He took the time to explain the what would work best for my home. Worked with my budget to get me the best unit.
Excellent customer service
John - Fairmont, WV 26554
The service technician was on time, courteous, quick to make the repair, and helpful in explaining options and pricing for additional service. I also appreciated the text message in advance that they were on their way.
Great Service
Penny - Fairmont, WV 26554
Took longer than expected for part to come in but they called saying the part was in and came the same day to replace.
Good company
Jimmie - Fairmont, WV 26554
Good srvice
Great Service
Myers - Fairmont, WV 26554
Very pleased that the technician explained the problem so I could understand !
Mixed feelings on this service!
Penny - Fairmont, WV 26554
I have been pleased with the service from Groggs but this time was not the best. I was without service for 2-3 days and temps got into single digits. I called during regular hours on a Thursday and was told to try something and if that didn’t work call back. I did as they said and when I called back I was sent to the emergency service as it was 10 minutes past 5. That technician was not helpful at all and told me if he comes he will charge me $150 and could possibly not be able to fix it until the next day anyway so advised me to call back in the morning (Fri). The young lady who took my call and when I told her what had happened she said she could get me in that next Tues. This was Fri morning. I said it is getting down to 4 tonight but she said there was nothing she could do. The ironic thing is that I had an appointment for the tech to come for my yearly service the week before this happened but Groggs called and cancelled that appointment and scheduled that next week on Wed. Because I could not get service I had to seek out another company and they came promptly and got my heat on. And did not charge me an arm and a leg to come. He told me the gas valve was bad and to tell your tech when he comes . Which I did. That Wed when your tech came he was very nice and checked everything. He said he made note about the gas valve having closed. He said whoever it was that came from the other company told me correctly. And it would be in the notes on my account for when it goes out. I was very upset. I’m a 73 yr. Old widow and am handicapped. Temps in the house were in the low 40s. I was really scared and upset. When your guy came he apologized for what I had to go through. He was excellent but the emergency guy I talked to that Thurs first call was not so much. I felt like he didn’t want to come at all. I think the guy who came was Doug and he was excellent. I must say this episode has shaken my confidence in Groggs.
Chad B.
For Furnace Only: $4,381.00
Corey B.
Found system not coming on due to door switch not being fully engaged. Door screws loose and not pressing in door switch. Tapped new screw to replace loose fitting screw and system operating. Performed courtesy inspection, cleaned flame sensor and checked gas pressure. Found blower capacitor to be failed, advise replacement of capacitor. Replaced capacitor. Spoke to customer about RGF Reme Halo, and Halo LED. Provided pricing and information.
Matthew R.
Warranty gas valve for a water heater that we did not install Rheem water heater and I fixed the tnp valve drain because it was plugged off
Matthew R.
CLEAR TOILET STOPPAGE WITH AUGER
Kyle P.
Service Call Platinum Client Put comuncating infinity stat in heating for elderly customer. Verified iperation as well
Matthew R.
Snake the drain line for the toilet went down about 15 to 20 feet and running into red clay pulled out probably two bag full of toilet wipes told the customer that I could not do anything for him to call the city to come out and locate the line to dig up the concrete
Matthew S.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperage’s. System 100% has a crack in the heat exchanger. We had to physically light the furnace with a match. Highly recommended system be shutoff and made unoperational. Shut system off and talked directly to Don about updating his quote to only include furnace and a thermostat relocation.
Matthew S.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked gas pressures and checked capacitor values as well as amperages of the system. Found excessive dust buildup in the system and educated customer on how that can effect the operation of the system. Recommended Plasma Air IAQ to help prevent bio-growth and dust in the system. Customer declined IAQ but still asked for a quote. System is operatimg as intended
Corey B.
INSTALL WARRANTY INDUCED DRAFT FAN MOTOR
John T.
Matthew S.
Corey B.
Demand service
Corey B.
Service call
Kyle P.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Units inducer pulling high Amps made customer aware and he wants to order the draftmotor did order motor.
Jordan H.
Misc. supplies -replaced s-trap under kitchen sink
Jordan H.
Misc. supplies -pulled toilet and ran snake with no success. City came out to run camera but couldn’t get it to go through the drain line. Recommend customer clear area where main stack is and put a clean out there for better access.
John T.
Misc. supplies - Added wood block to sure up faucet and caulked around escutcheon
John T.
Customer is very dissatisfied with the maintenance side of Groggs. Has purchased a lot of equipment and service plans and feels he is paying too much for maintenance. Customer has also tried many times to contact his salesman Keith and has not been contacted back.
John T.
Service Call Fee - Troubleshot Hot Water Tank. Diagnosed Temperature Sensor Failure. Gas Valve went Bad. Gave Quote to Install a New Tank, 40 Gallon Natural Gas.
Kyle P.
Josh J.
HVAC INSTALL
Matthew S.
Matthew S.
Corey B.
Work performed under GHAC Quality Pledge: Customer complaint of noise coming from flue pipe outside. No unusual noise. Amp draw is normal 0.41 in high fire, 0.24 in low fire. did find that drain is not flowing very well, added cap to vent on drain, drain flowing now. Flue had one strap for 12' horizontal run, added straps. System operating normally at this time
