Local Reviews
for Bridgeport, WV
Our Reviews by City
Heating/Cooling service call
Mary - Bridgeport, WV 26330
On Time Service Call.
James - Bridgeport, WV 26330
John did a great job serving our AC for the summer season. He is friendly and knowledgeable. He asked about any issues and explained what was done.
Excellent service
Leigh - Bridgeport, WV 26330
Kyle was very professional and helpful - he took the initiative to find out what we needed to be able to use our thermostat . As senior citizens we really appreciated how he explained what was wrong. My husband is disabled and Kyle made sure he went down and explained everything to him too. Thank you
Helene. E
Helene Jones - Bridgeport, WV 26330
Did a great job
Response from Grogg's Home Services:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Owner
KTB - Bridgeport, WV 26330
Cory is the mist knowledgeable about the issues we keep having.
Amazing service by everyone from groggs
Nick Aloi - Bridgeport, WV 26330
Everything was great from there women in the office to your great technicians And plumbing team God bless him thank you all
Great and through service!
Lilly - Bridgeport, WV 26330
Matthew was very prompt and personable and did an excellent job for us.
Excellent work, high price
Fordham - Bridgeport, WV 26330
The men arrived a little early, which was fine. They had come all the way from Parkersburg. Very polite and professional. I only had to wait a week for the appointment, since it was not an emergency. The quality of the work was excellent. I do feel however, that $636 to clear a basement drain with a snake and repair a toilet was too much.
Service
Andy - Bridgeport, WV 26330
Great Service, very expensive.
Sherry - Bridgeport, WV 26330
The service was great and quick, however it was very expensive.
Good service
Miles - Bridgeport, WV 26330
He explained what was wrong
Great service
VanReenan - Bridgeport, WV 26330
Explanation of how to operate new system
Beech - Bridgeport, WV 26330
Kyle and his coworker Mike came to explain the new echo system thermostat that had been installed. They explained in detail how to operate the system. They were thorough and patient while explaining and gave us a hands on lesson. They also checked out the workings of our new heating and air conditioning system and made a few adjustments. These guys were great. We appreciated all the concern they had for our satisfaction. Thanks again Kyle and Mike.
Response from Grogg's Home Services:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Late getting here, received no phone called. Service was good.
Hosaflook - Bridgeport, WV 26330
Wonderful Service
Sherry - Bridgeport, WV 26330
The Groggs company is wonderful. You know what you’re paying upfront, no hidden charges. The installers and service people are very professional and extremely knowledgeable. I happily refer them to everyone.
Great Service
Walden - Bridgeport, WV 26330
Groggs did an excellent job
Our technician was very knowledgeable and met all our expectations.
Molina - Bridgeport, WV 26330
Excellent service
Dakota Coombs - Bridgeport, WV 26330
Technician was very helpful and professional and was able to fix our problem in no time!
Troubleshooting
Barton - Bridgeport, WV 26330
Doug was good to work with, provided great customer service, and represented Grogg's very well. Hope to have him back when called again
Check up
Maynard - Bridgeport, WV 26330
Pleasant technician - thorough and informativo.
Professional service
Beech - Bridgeport, WV 26330
gentlemen were professional and thorough.
Response from Grogg's Home Services:
Thank you for the wonderful review and for taking the time to share your feedback.
Prompt efficient service
Teresa - Bridgeport, WV 26330
Groggs has the most hvac techs than other companies
Owner
KTB - Bridgeport, WV 26330
Corey is knowledgeable and completes his work in a timely manner. He has a good attitude and kept me informed at all phases.
Check up on thermostat
Cline - Bridgeport, WV 26330
Came same day to help us!!Very impressive!!
Very personable.
Miles - Bridgeport, WV 26330
He was very polite. He explained everything I needed to know.
Josh J.
40 k furnace with 1.5 ton AC
Kyle P.
Service Fee-Platinum Customer Found a 1998 or 22 AC to be reading 25/125 unit is very low on, also found asked her to be failed. Did quote for repair Customer declined and wants lead on new equipment. Signed up on maintenance.
Kyle P.
Service Fee-Platinum Customer found 8 year old system to have a locked up compressor. Did try to free compressor. Sounds like scroll plate is stuck. Did quote customer for compressor replacement. Confirm through Justin and Chris gave customer price. Customer does not want to put that type of money into a eight almost 9 year old system. Customer wants “set up lead.
Chris D.
Performed heating and cooling maintenance check. Furnace is operating perfectly, AC is R22 system, but is still holding its charge and operating properly.
Josh J.
Furnace & AC can be Heil or Rheem at the moment we can get either. Heil model would be G96VTN & AC would be NXA6. For Rheem it would be RA16 and for the furnace it would be R96VA. Both are variable speed and 16 seer
Corey B.
System not operating due to low voltage short, diagnosed shorted thermostat wire to outdoor unit. Ran new stat wire.
Kyle P.
Replace ecm module, plug , motor and blade.
Corey B.
Diagnosed 2007 R22 Heat pump not running due to tripped breaker. Checked all components, compressor pulling 8.5amps. does not trip breaker , R22 heat pump operating with 69/150psi. 18° temp drop. Advised customer about age and condition of equipment.
Alex G.
Performed cooling check. Equipment is newer. Everything operating within manufacturer spec. Recommend surge protectors on equipment, air purifiers to help keep them healthy and dust down, and a fresh air ventilator to bring in fresh air. Left quote.
Alex G.
Installed 45/5 dual run capacitor, 240v surge protector, 120v surge protector, and 8444 stat. Explained operation, tested, confirmed operation.
Corey B.
Replaced defrost board and wiring harness. Found contactor to be failed, replaced , then diagnosed coil for reversing valve has shorted.
Corey B.
Diagnosed shorted contactor coil sign customer up on cozy maintenance plan
Corey B.
Diagnosed furnace short cycling due to exhaust being pulled back in thru intake. Flue pipe ended approximately 2" short of flue termination cap causing flue gases to be expelled into wall and also allowing it to be pulled back in thru intake. Extended length of flue pipe to allow proper termination Customers system is 19 years old and has rust spots forming on heat exchanger Chambers. Customer would like an estimate to replace the system due to age, condition and recurring issues in the short time since they've owned the home
Corey B.
Diagnosed furnace not coming on due to damaged door switch. Bypassed switch and quoted replacement of door switch. System is 2003 Bryant 92% furnace. Advised customer that average life expectancy is 12-17 years. Customer would like estimate to replace system due to age. Customer interested in BOGO special also asked about tankless water heater and ecobee thermostat
John B.
Cooling maintenance. Furnace is located in crawl space which makes it a chore to change air filter. Spoke with customer about a filter upgrade to cut down on so many trips into the crawl space and offer better filtration. Customer had ducts cleaned last year. Spoke with them about adding an air cleaner to system which would give them cleaner air to breathe and to also help keep ducts cleaner.
Corey B.
12 year old Goodman heat pump package unit, has been operated with no filtration. Evaporator coil is plugged up with dirt and animal hair. Blower wheel has dust buildup on fins. 2 failed capacitors and a failed contactor. Quoted replacement parts and thorough cleaning with maintenance plan, advised all of this would be useless without a filter. Customer would like estimate to replace the system.
Corey B.
Low voltage short to outdoor unit. Replace thermostat wire, contactor, and capacitor. Installed surge protectors and signed customer up on cozy maintenance
Kyle P.
Adding dehumidifier into return duct as well as having the best duct cleaning we offer Also adding a blue QR , reme halo, cleaning all ducts , blower and evap coil. To do away with smells. Dehumidifier needs to be added due to biological growth noticed in dwelling.
Matthew R.
Adding dehumidifier into return duct as well as having the best duct cleaning we offer Also adding a blue QR , reme halo, cleaning all ducts , blower and evap coil. To do away with smells. Dehumidifier needs to be added due to biological growth noticed in dwelling.
Kyle P.
Service Fee-Platinum Customer ecm module and motor for outdoor fan has failed verified hit voltage and unit is receiving low voltage with no operation. Will order parts.
Kyle P.
Service Fee-Platinum Customer found compressor to have issue starting, this is a semi hermetic compressor. Unit is 11 years old. Dead alert customer of ongoing issues. However, found capacitor to also be very low. Replace capacitor and compressor was still hesitating to engage. Charge seem to be adequate given indoor and outdoor temperatures. Did let customer know what issues did offer to have a lead set. Customer declined at this time. Did sign customer up on maintenance.
Kyle P.
Service Fee-Platinum Customer installed drip leg and sediment trap and gas line that supplies furnace. Also wired in float switch for drain pan, broke or at the thermostat was switch tested and verified all operations. Also double checked for leaks. No issues at this time..
Kyle P.
Service Fee-Platinum Customer nine-year-old Lennox system , found to have a leak. Unit standing pressure was 82 psi at 55°. Ambient, pressure should be around 160 for 410 a refrigerant. Did show customer pressures. Also gave some options, offered to do leak search. Customer declined. Hard quoted if leak were to be found in either coil. Also quoted for us just to refill unit. Did let customer know of Bogo deal going on. Do recommend replacement sign customer up on maintenance agreement, for unit replacement.
Kyle P.
Found breaker and breaker panel to be bad and then go to shop and grab new 20 amp breaker, installed breaker. No issues at this time. However, did find that humidistat is wired very wrong. Did alert customers to issue. Will let dispatch know that we need to return on a slow day, so I can re-wire humidistat..
Corey B.
Add labor warranty to AC and Evaporator coil. System purchased April 14, 2021. Customer purchased warranty April 14, 2023.